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Practicing Soft Skills. An Approach at VCC June 25th, SITE BC. Soft Skills from an IEP Perspective. From a Lionel Laroche lecture sponsored by the Waterloo Regional Immigrant Employment Network (WRIEN) What is Lionel’s advice on soft skills versus technical skills?. An Approach at VCC.

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Practicing soft skills

Practicing Soft Skills

An Approach at VCC

June 25th, SITE BC


Soft skills from an iep perspective
Soft Skills from an IEP Perspective

  • From a Lionel Laroche lecture sponsored by the Waterloo Regional Immigrant Employment Network (WRIEN)

  • What is Lionel’s advice on soft skills versus technical skills?


An approach at vcc
An Approach at VCC

  • Socio-Cultural Competencies


An approach at vcc1
An Approach at VCC

  • Socio-Cultural Competencies (SCC’s)

    • Some examples:

      • Seeking help or information

      • Refusing/Making a request

      • Expressing disagreement

      • Giving and receiving feedback

      • Participating in a group or team

        (Based on the work of F. Ishu Ishiyama and Marvin J. Westwood)


There is a map for scc s
There is a map for SCC’s

  • Socio-Cultural Map

    • A – Attend/Approach

    • B - Bridge

    • C - Comment

    • D - Develop

    • E - End


Making a request
Making a request

  • Watch a video of Victor asking Miriam to make some copies for him.

  • Was the request effective?

  • What was the effect on the rapport between Victor and Miriam?




Effective request
Effective Request effective?

  • Watch the video of the effective request identify what Victor did to make his request more effective.


Effective request1
Effective Request effective?



Scc map
SCC Map effective?

  • Socio-Cultural Map

    • A – Attend/Approach

    • B - Bridge

    • C - Comment

    • D - Develop

    • E - End


Effective request2
Effective Request effective?


Scc map for making a request
SCC Map for Making a Request effective?

  • A – attend / approach


Scc map for making a request1
SCC Map for Making a Request effective?

  • A – attend / approach

    - Small Talk

    - “Hey Miriam”

    - (looks up at her,) “Do you have a few minutes?“


Scc map for making a request2
SCC Map for Making a Request effective?

  • B – Bridge to Request


Scc map for making a request3
SCC Map for Making a Request effective?

  • B – Bridge to Request

    - “I’m in a rush, and I need 10 copies of these documents”


Scc map for making a request4
SCC Map for Making a Request effective?

  • C – Comment


Scc map for making a request5
SCC Map for Making a Request effective?

  • C – Comment

    - “Can you help me out? ”


Scc map for making a request6
SCC Map for Making a Request effective?

  • D – Develop


Scc map for making a request7
SCC Map for Making a Request effective?

  • D – Develop

    - “Ummm (makes a ‘sheepish face’) …actually…..

    - “ If you wouldn’t mind. I’d really appreciate it.”


Scc map for making a request8
SCC Map for Making a Request effective?

  • E – End


Scc map for making a request9
SCC Map for Making a Request effective?

  • E – End

    - “Thanks, Miriam…I owe you one!” (starts to turn)

    - “ I’ll be back in a jiffy” (completes turn with smile and hand outstretched)


Scc map1
SCC Map effective?

A – Attend/Approach

B - Bridge

C - Comment

D - Develop

E - End


Pilot for bc government pdev 1107
Pilot for BC Government effective?(PDEV 1107)


Pilot for bc government pdev 11071
Pilot for BC Government effective?(PDEV 1107)

  • Course Goal: To select and apply socio-cultural competencies to successfully interact with co-workers in the Canadian workplace


Pilot for bc government pdev 11072
Pilot for BC Government effective?(PDEV 1107)

  • Course Goal: To select and apply socio-cultural competencies to successfully interact with co-workers in the Canadian workplace

  • Using Lionel Laroche, Recruiting, Retaining, and Promoting Culturally Different Employees”, as the text book for the class


Pilot for bc government pdev 11073
Pilot for BC Government effective?(PDEV 1107)

  • Course Goal: To select and apply socio-cultural competencies to successfully interact with co-workers in the Canadian workplace

  • Use Lionel Laroche, Recruiting, Retaining, and Promoting Culturally Different Employees”, as the text book for the class

  • A practice based approach with Engineering specific scenarios

    - coaching by the instructor, role rehearsal, videotaping


Details
Details effective?

  • Free

  • Mid July to the end of October

  • 2 week on-line orientation

  • 3 Face to Face Modules (4 weeks each)

  • 2 – 3 hr classes per week – 6:00pm to 9:00pm

  • Monday/Wednesday or Tuesday/Thursday

  • Go to VCC website or take a handout


Practicing soft skills1

Practicing Soft Skills effective?

An Approach at VCC

June 25th, SITE BC


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