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Practicing Soft Skills. An Approach at VCC June 25th, SITE BC. Soft Skills from an IEP Perspective. From a Lionel Laroche lecture sponsored by the Waterloo Regional Immigrant Employment Network (WRIEN) What is Lionel’s advice on soft skills versus technical skills?. An Approach at VCC.

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practicing soft skills

Practicing Soft Skills

An Approach at VCC

June 25th, SITE BC

soft skills from an iep perspective
Soft Skills from an IEP Perspective
  • From a Lionel Laroche lecture sponsored by the Waterloo Regional Immigrant Employment Network (WRIEN)
  • What is Lionel’s advice on soft skills versus technical skills?
an approach at vcc
An Approach at VCC
  • Socio-Cultural Competencies
an approach at vcc1
An Approach at VCC
  • Socio-Cultural Competencies (SCC’s)
    • Some examples:
      • Seeking help or information
      • Refusing/Making a request
      • Expressing disagreement
      • Giving and receiving feedback
      • Participating in a group or team

(Based on the work of F. Ishu Ishiyama and Marvin J. Westwood)

there is a map for scc s
There is a map for SCC’s
  • Socio-Cultural Map
    • A – Attend/Approach
    • B - Bridge
    • C - Comment
    • D - Develop
    • E - End
making a request
Making a request
  • Watch a video of Victor asking Miriam to make some copies for him.
  • Was the request effective?
  • What was the effect on the rapport between Victor and Miriam?
effective request
Effective Request
  • Watch the video of the effective request identify what Victor did to make his request more effective.
scc map
SCC Map
  • Socio-Cultural Map
    • A – Attend/Approach
    • B - Bridge
    • C - Comment
    • D - Develop
    • E - End
scc map for making a request
SCC Map for Making a Request
  • A – attend / approach
scc map for making a request1
SCC Map for Making a Request
  • A – attend / approach

- Small Talk

- “Hey Miriam”

- (looks up at her,) “Do you have a few minutes?“

scc map for making a request2
SCC Map for Making a Request
  • B – Bridge to Request
scc map for making a request3
SCC Map for Making a Request
  • B – Bridge to Request

- “I’m in a rush, and I need 10 copies of these documents”

scc map for making a request5
SCC Map for Making a Request
  • C – Comment

- “Can you help me out? ”

scc map for making a request7
SCC Map for Making a Request
  • D – Develop

- “Ummm (makes a ‘sheepish face’) …actually…..

- “ If you wouldn’t mind. I’d really appreciate it.”

scc map for making a request9
SCC Map for Making a Request
  • E – End

- “Thanks, Miriam…I owe you one!” (starts to turn)

- “ I’ll be back in a jiffy” (completes turn with smile and hand outstretched)

scc map1
SCC Map

A – Attend/Approach

B - Bridge

C - Comment

D - Develop

E - End

pilot for bc government pdev 11071
Pilot for BC Government (PDEV 1107)
  • Course Goal: To select and apply socio-cultural competencies to successfully interact with co-workers in the Canadian workplace
pilot for bc government pdev 11072
Pilot for BC Government (PDEV 1107)
  • Course Goal: To select and apply socio-cultural competencies to successfully interact with co-workers in the Canadian workplace
  • Using Lionel Laroche, Recruiting, Retaining, and Promoting Culturally Different Employees”, as the text book for the class
pilot for bc government pdev 11073
Pilot for BC Government (PDEV 1107)
  • Course Goal: To select and apply socio-cultural competencies to successfully interact with co-workers in the Canadian workplace
  • Use Lionel Laroche, Recruiting, Retaining, and Promoting Culturally Different Employees”, as the text book for the class
  • A practice based approach with Engineering specific scenarios

- coaching by the instructor, role rehearsal, videotaping

details
Details
  • Free
  • Mid July to the end of October
  • 2 week on-line orientation
  • 3 Face to Face Modules (4 weeks each)
  • 2 – 3 hr classes per week – 6:00pm to 9:00pm
  • Monday/Wednesday or Tuesday/Thursday
  • Go to VCC website or take a handout
practicing soft skills1

Practicing Soft Skills

An Approach at VCC

June 25th, SITE BC

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