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Top Tips Enterprise Content Management

Top Tips Enterprise Content Management . Tom Reamy Chief Knowledge Architect KAPS Group Knowledge Architecture Professional Services http://www.kapsgroup.com tomr@kapsgroup.com. Top Tips – Enterprise Content Management. Taxonomy is central to the success of ECM

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Top Tips Enterprise Content Management

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  1. Top Tips Enterprise Content Management Tom ReamyChief Knowledge Architect KAPS Group Knowledge Architecture Professional Services http://www.kapsgroup.com tomr@kapsgroup.com

  2. Top Tips – Enterprise Content Management • Taxonomy is central to the success of ECM • 70% of ECM initiatives in 2007 will fail due to an underinvestment in Taxonomy Development - Gartner • Use ECM initiative to reorganize and categorize your content • What is missing is the meaning dimension • Unstructured content in, garbage out • Integrate semantics into publishing process: • Publish by category, not web site or share drive folder • Suggested categorization, metadata

  3. Top Tips – Enterprise Content Management • Self Knowledge – the Path to Enlightenment • Before and/or as you start: • A - Content catalog, including content structures, analysis • B - Community catalog – formal and informal • C – Business Process catalog – emphasis on info part • Map A & B & C – Information behaviors, communication channels, community specific vocabularies, natural level categories, special content needs, etc. • Knowledge engineering, not needs assessments

  4. Top Tips – Enterprise Content Management • ECM – is a platform, part of infrastructure • ECM, KM, LMS – all moving in the same direction • Manage entire life cycle of information • Create, store, retrieve, use • Needs to be integrated throughout the business processes of the entire organization • ECM is the foundation for search (especially categorized results), portals (personalization), and other applications (Text Mining, personalized alerts, etc.)

  5. Top Tips – Enterprise Content Management • Location of Central Team • Best: Central, Dedicated Department • Cross Organizational, Multidisciplinary • Worst: IT Project Manger, Intranet programming team • Hybrid model is best- combination of team, SME, software • Authors, SME’s • Given summary, metadata suggestions, categorization – controlled vocabulary • Central Team • Review documents –Use summaries, metadata, to provide context • Review infrastructure requests – new keywords, categories • Partners: IT, HR, Corporate Communication, Library, Training

  6. Top Tips – Enterprise Content Management • ECM – Taxonomy Model • Determine elements - Formal taxonomy, Browse Classifications, Facets • How integrate taxonomy and metadata • Keywords, entity-facets, • Determine the right balance of Buy and Build • Determine needs and type of taxonomy management and categorization software – stand alone or integrated

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