Streamlining the practice backoffice
This presentation is the property of its rightful owner.
Sponsored Links
1 / 13

Streamlining The Practice BackOffice PowerPoint PPT Presentation


  • 54 Views
  • Uploaded on
  • Presentation posted in: General

Streamlining The Practice BackOffice. Grant Burford – Imperial College Health Centre. How things used to work…. How things used to work…. How things used to work…. The Black Hole Clinician on Holiday Addressed to Wrong Clinician Patient makes an appointment before file has been processed

Download Presentation

Streamlining The Practice BackOffice

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Streamlining the practice backoffice

Streamlining The Practice BackOffice

Grant Burford – Imperial College Health Centre


How things used to work

How things used to work…


How things used to work1

How things used to work…


How things used to work2

How things used to work…

  • The Black Hole

  • Clinician on Holiday

  • Addressed to Wrong Clinician

  • Patient makes an appointment before file has been processed

  • Document reviewed but not yet scanned

  • Admin time lost trying to locate documents


Reasons for change

Reasons for Change

  • Paperlite Accreditation – focus on process improvement and reducing paper trail.

  • Regular issues with locating patient documents.

  • Substantial administrative hours focussed on scanning.

  • Printing of Electronic Docs – then scanning back in!


Docman utilisation

Docman Utilisation

  • Scanning and Categorising 

  • Intellisense 

  • Workflow

  • EDT 

  • Summarising 


Workflow

Workflow


Workflow1

Workflow

  • Document Audit

  • Scanned at Point of Receipt

  • Attached to Patients record within SLA (24h)

  • Document available for all to see

  • View document History (Dates - Actions – Users)

  • Workflow between users and groups


Streamlining the practice backoffice

EDT

  • Documents received directly into Docman – No need to print then scan

  • Autofiling – If criteria met, filed directly to patients records

  • Substantial reduction in administrative process

  • Patient data available significantly faster


Summarising

Summarising

  • Documents received directly into Docman – No need to print then scan

  • Autofiling – If criteria met, filed directly to patients records

  • Substantial reduction in administrative process

  • Patient data available significantly faster


How things work now

How things work now…

More Efficient

  • Less Paper

  • Improved Flow

  • Better Information

  • User Audits

  • Document Audits

  • Reporting Tools


Current projects

Current Projects

  • Review Document Categories

  • Refine Intellisense Templates for better matching

  • Set up Fridge Temperature Log

  • Migrate to BackOffice Library

Resources

  • Docman Help Files

  • Additional Help and Walk throughs on PCTI Website

  • Docman User Forum

  • PCTI Support

Docman National Conference 2012


Thank you

Thank you!

Questions?

Docman National Conference 2012


  • Login