Chapter 9. Human Resource Management, Motivation, and Labor-Management Relations. Learning Goals. 1. Explain the importance of human resource management. Describe how recruitment and selection contribute to placing the right person in a job.
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Human Resource Management, Motivation, and Labor-Management Relations
Explain the importance of human resource management.
Describe how recruitment and selection contribute to placing the right person in a job.
Explain how training programs and performance appraisals help employees grow and develop.
Outline the methods employers use to compensate employees.
Discuss employee separation and the impact of downsizing and outsourcing.
Explain how Maslow’s hierarchy-of-needs theory, goal setting, job design, and managers’ attitudes relate to employee motivation.
Summarize the role of labor unions and the tactics of labor-management conflicts.
Vital to All Organizations
Human resource management - function of attracting, developing, and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives. Three main objectives:
Human Resource Responsibilities
Recruitment & Selection
Selecting and Hiring Employees
Orientation and Training
Maslow’s Hierarchy of Needs Theory
The job itself
Expectancy Theory – the process people use to evaluate the likelihood their effort will yield the desired outcome and how much they want the outcome.
Equity Theory – individual’s perception of fair and equitable treatment.
Management by Objective
Job Design & Motivation
Job enlargement:job design that expands an employee’s responsibilities by increasing the number and variety of tasks assigned to the worker.
Job enrichment: change in job duties to increase employees’ authority in planning their work, deciding how it should be done, and learning new skills.
Managers’ Attitudes and Motivation
The Collective Bargaining Process
Settling Labor Management Disputes
Competitive Tactics of Unions and Management
The Future of Labor Unions