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Improving Specialist Outpatient Services

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Improving Specialist Outpatient Services. Regional Approach Framework for Specialist Outpatient Services Regional Scorecard- Strategic analysis to enable equity of access Streamline Processes Clinic management Improved and standardised clinic business practices

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improving specialist outpatient services
Improving Specialist Outpatient Services
  • Regional Approach
    • Framework for Specialist Outpatient Services
    • Regional Scorecard- Strategic analysis to enable equity of access
  • Streamline Processes
    • Clinic management
    • Improved and standardised clinic business practices
      • Referral, Triage, Appointment and booking processes
  • Innovations in Service Delivery
    • Allied Health/Nurse led clinics – Supported by position statement
    • Back-pain assessment clinic/s
  • Focus on Consumers
where are we now
Where are we now?
  • 16 months of OPD Redesign
    • Completed or Partially completed 88% of recommendations
    • Improved - Access & equity, capacity, satisfaction
        • DNA rate down 21% to 10%
        • Patients waiting for appointments down by 30%
        • Waiting time for appointments down by 50%
        • In-clinic wait time 26m to 3m
    • Increased Knowledge of metrics
      • Ability to measure improvements and show real outcomes
      • Analysis of capacity and demand
where are we now1
Where are we now?
  • Developed a model for sustainable outpatients improvement.
    • Balance strategic and local change
    • Clinic level action with executive support.
    • Quick Win & Low Cost - ‘Just Do It’
    • Identify clinic issues, develop and implement solutions with and according to clinic priorities to achieve ‘Buy in’
    • Staged implementation – Multiple pilots across Hospitals/Clinics
    • Communication/Marketing – tell everyone about successes and it will spread.
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