Download
1 / 5

Improving Specialist Outpatient Services - PowerPoint PPT Presentation


  • 101 Views
  • Uploaded on

Improving Specialist Outpatient Services. Regional Approach Framework for Specialist Outpatient Services Regional Scorecard- Strategic analysis to enable equity of access Streamline Processes Clinic management Improved and standardised clinic business practices

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Improving Specialist Outpatient Services' - fauna


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Improving specialist outpatient services
Improving Specialist Outpatient Services

  • Regional Approach

    • Framework for Specialist Outpatient Services

    • Regional Scorecard- Strategic analysis to enable equity of access

  • Streamline Processes

    • Clinic management

    • Improved and standardised clinic business practices

      • Referral, Triage, Appointment and booking processes

  • Innovations in Service Delivery

    • Allied Health/Nurse led clinics – Supported by position statement

    • Back-pain assessment clinic/s

  • Focus on Consumers


Where are we now
Where are we now?

  • 16 months of OPD Redesign

    • Completed or Partially completed 88% of recommendations

    • Improved - Access & equity, capacity, satisfaction

      • DNA rate down 21% to 10%

      • Patients waiting for appointments down by 30%

      • Waiting time for appointments down by 50%

      • In-clinic wait time 26m to 3m

  • Increased Knowledge of metrics

    • Ability to measure improvements and show real outcomes

    • Analysis of capacity and demand


Where are we now1
Where are we now?

  • Developed a model for sustainable outpatients improvement.

    • Balance strategic and local change

    • Clinic level action with executive support.

    • Quick Win & Low Cost - ‘Just Do It’

    • Identify clinic issues, develop and implement solutions with and according to clinic priorities to achieve ‘Buy in’

    • Staged implementation – Multiple pilots across Hospitals/Clinics

    • Communication/Marketing – tell everyone about successes and it will spread.


ad