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February 25th, 2010

SESSION TITLE: Managing Growth and Improving Business Processes at SXC Health Solutions with IBM’s Unified Communications and Collaboration Solutions. Scott K. Schrader | Director, Information Systems. February 25th, 2010. Agenda. Who is SXC Health Solutions? Company Culture and Goals

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February 25th, 2010

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  1. SESSION TITLE: Managing Growth and Improving Business Processes at SXC Health Solutions with IBM’s Unified Communications and Collaboration Solutions Scott K. Schrader | Director, Information Systems February 25th, 2010

  2. Agenda Who is SXC Health Solutions? Company Culture and Goals Business Challenges How Collaboration Addressed Goals and Challenges? Future Questions

  3. Who is SXC Health Solutions? Two primary lines of business PBM - Pharmacy Benefit Management HCIT – Healthcare IT $863 million in 2008 Crains Fast 50 with 5 year growth of ~2400% 13 locations throughout North America Mail Order and Specialty Pharmacies in Miramar, FL and Portland, ME Headquartered in Lisle, IL with ~1000 Employees

  4. Company Culture and Goals Culture How can technology help culture? Remote workforce Attracting and retaining talent What is the Lighthouse? Internal use of instant messaging in IT, Finance, HRClient Services, Call Center, Pharmacies Goals Innovation as a weapon

  5. Business Challenges Accreditation for 2009 and compliance Superior support experience as a solutions/services Public website is too expensive and it takes too long toupdate content Needed improved channels for internal company communication Employees don’t know who to go to for what Employees don’t know who reports to who Telephones are obsolete and simply don’t work anymore

  6. Resolution The document and team collaboration (Quickr) for compliance Versioning Approvals Workflow RSS Feeds Task Management

  7. Resolution Compliance URAC Accreditation A Superior Support Experience Client support portal Access to documents Transparency Visibility Integrated with CRMsystem

  8. Resolution A Superior Support Experience Collaborate as a User Group Community 3 way collaboration (SXC to client, client to SXC, client to client) Push information to clients RSS feeds

  9. Resolution Needed improved channels for external communication Need for www.sxc.com content syndication (WCM) Improve the processfor getting contentdeveloped andpublished

  10. Resolution Needed improved channels for internal company communication Trying to find the skill set and the right person that can help me The use of tags helps employees find the person or team that can solve their problem Time is not wasted searching and tracking down the wrong person What is the Lighthouse? Presence, screen share, and instant messaging

  11. The Lighthouse

  12. Future Looking for a superior support experience for the client and member Instant message with clients Client specific team spaces Instant message from membersto pharmacists Collaboration with outsidevendors Integration with othersystems Bringing organizational infofrom the Lighthouse to otherinternal applications (CRM) Document managementfor legal and contracts

  13. Questions Contact Info Scott Schrader Director, Information Systems SXC Health Solutions, Inc. Email: Scott.Schrader@sxc.com Phone: 630-631-6240 Future

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