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Sutter Health Emergency Management System (SHEMS)

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Sutter Health Emergency Management System (SHEMS). Sutter Health Incident Command System Purpose: Provide an organized structure to assist Affiliates in maintaining optimal patient care in the event of a catastrophe. Initiate recovery processes. Design for Customer Needs Purpose:

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Presentation Transcript
slide2

Sutter Health Incident Command System

  • Purpose:
  • Provide an organized structure to assist Affiliates in maintaining optimal patient care in the event of a catastrophe.
  • Initiate recovery processes.
  • Design for Customer Needs
  • Purpose:
  • Utilize the Design for Six Sigma methodology to identify customer needs and develop a program to fulfill those needs.
  • Mitigation/Preparedness
  • Response
  • Business Continuity
  • Recovery

SHEMS =

  • Affiliate Site Assessment
  • Purpose:
  • Evaluate Affiliate’s ability to be self
  • sustainable for the first 96 hours of a
  • Catastrophe.

Business Continuity Initiative

Purpose:

Protect the most critical aspects of our business to ensure continuity of mission.

slide4

The 8 Steps to the Lifecycle of an Event

Disrupted

Operations

  • Event Recognition
  • Alert/Notification
  • Activate/Mobilization
  • Incident Operations
  • Management by Objectives

Event

  • Demobilization
  • Transition to Long-term Recovery
  • Return to Readiness

Normal Operations

Response

slide5

SHEMS Resources

    • SHEMS Hotline
    • SHEMS Duty Officer On-call 24/7
  • 4 Response Levels
slide6

SHEMS Resources

  • Sutter Health Incident Command System
  • Mirrors Hospital Incident Command System (HICS)
  • Incident Management Team (IMT)
  • Activation Protocols
  • Incident Command Center (ICC)
shems resources
SHEMS Resources
  • SHEMS Event Management Tool (EMT)
    • Automates HICS Process
    • IRG scenarios built into the tool
    • Incorporates various HICS Forms
    • Allows users to interact at multiple locations via the web-based tool
    • Post incident reports can be turn in to required government entities.
slide8

SHEMS Resources

  • Allows user to:
  • Update the incident
  • Create, Send, & Receive
    • Messages
    • Requests
  • Track current and ongoing incident issues
slide9

SHEMS Resources

  • Electronic Department Status Forms
slide10

SHEMS Resources

  • Department Status Summary
slide11

SHEMS Resources

  • Communication Redundancy
    • Everbridge Mass Notification System
    • Redundant outside of Sutter Health’s network
    • Equipped with an outbound notification system and a Patient 1-800 Call-in status line
    • Features:
      • Multiple pathways - email, cell phone, home phone
      • Emergency and/or Standard Message,
      • Polling /Quota
      • Built in Conference Bridge
slide12

SHEMS Resources

  • Communication Redundancy
    • HAM Radio Network
    • Satellite Phone
    • GETS
    • WPS
    • TSP
shems resources1
SHEMS Resources
      • Sustainable Staffing
  • Additional additional staff
  • EE payment and Benefits
  • Dependant care,
  • Crisis Counseling teams
      • SHEMS Supply Cache
  • ACS
      • Building Restoration
  • General clean-up contractor
  • Record restoration service
  • HazMat clean-up service
shems resources2
SHEMS Resources
  • Business Continuity Planning
  • Purpose:

The ultimate goal of Business Continuity Planning is to resume business functions to a normal state after a period of time post event

  • Provides Information Regarding:
    • Critical Business Processes
    • Critical Equipment and Resources
    • IS Applications
    • Staff Positions
    • Critical Records
    • Departmental Dependencies
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