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Sutter Health Emergency Management System (SHEMS) PowerPoint PPT Presentation


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Sutter Health Emergency Management System (SHEMS). Sutter Health Incident Command System Purpose: Provide an organized structure to assist Affiliates in maintaining optimal patient care in the event of a catastrophe. Initiate recovery processes. Design for Customer Needs Purpose:

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Sutter Health Emergency Management System (SHEMS)

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Sutter health emergency management system shems

Sutter Health Emergency Management System

(SHEMS)


Sutter health emergency management system shems

  • Sutter Health Incident Command System

  • Purpose:

  • Provide an organized structure to assist Affiliates in maintaining optimal patient care in the event of a catastrophe.

  • Initiate recovery processes.

  • Design for Customer Needs

  • Purpose:

  • Utilize the Design for Six Sigma methodology to identify customer needs and develop a program to fulfill those needs.

  • Mitigation/Preparedness

  • Response

  • Business Continuity

  • Recovery

SHEMS =

  • Affiliate Site Assessment

  • Purpose:

  • Evaluate Affiliate’s ability to be self

  • sustainable for the first 96 hours of a

  • Catastrophe.

Business Continuity Initiative

Purpose:

Protect the most critical aspects of our business to ensure continuity of mission.


Sutter health emergency management system shems

  • Applying the Hospital Incident Command System to the Lifecycle of an Event


Sutter health emergency management system shems

The 8 Steps to the Lifecycle of an Event

Disrupted

Operations

  • Event Recognition

  • Alert/Notification

  • Activate/Mobilization

  • Incident Operations

  • Management by Objectives

Event

  • Demobilization

  • Transition to Long-term Recovery

  • Return to Readiness

Normal Operations

Response


Sutter health emergency management system shems

SHEMS Resources

  • SHEMS Hotline

  • SHEMS Duty Officer On-call 24/7

  • 4 Response Levels


  • Sutter health emergency management system shems

    SHEMS Resources

    • Sutter Health Incident Command System

    • Mirrors Hospital Incident Command System (HICS)

    • Incident Management Team (IMT)

    • Activation Protocols

    • Incident Command Center (ICC)


    Shems resources

    SHEMS Resources

    • SHEMS Event Management Tool (EMT)

      • Automates HICS Process

      • IRG scenarios built into the tool

      • Incorporates various HICS Forms

      • Allows users to interact at multiple locations via the web-based tool

      • Post incident reports can be turn in to required government entities.


    Sutter health emergency management system shems

    SHEMS Resources

    • Allows user to:

    • Update the incident

    • Create, Send, & Receive

      • Messages

      • Requests

    • Track current and ongoing incident issues


    Sutter health emergency management system shems

    SHEMS Resources

    • Electronic Department Status Forms


    Sutter health emergency management system shems

    SHEMS Resources

    • Department Status Summary


    Sutter health emergency management system shems

    SHEMS Resources

    • Communication Redundancy

      • Everbridge Mass Notification System

      • Redundant outside of Sutter Health’s network

      • Equipped with an outbound notification system and a Patient 1-800 Call-in status line

      • Features:

        • Multiple pathways - email, cell phone, home phone

        • Emergency and/or Standard Message,

        • Polling /Quota

        • Built in Conference Bridge


    Sutter health emergency management system shems

    SHEMS Resources

    • Communication Redundancy

      • HAM Radio Network

      • Satellite Phone

      • GETS

      • WPS

      • TSP


    Shems resources1

    SHEMS Resources

    • Sustainable Staffing

  • Additional additional staff

  • EE payment and Benefits

  • Dependant care,

  • Crisis Counseling teams

    • SHEMS Supply Cache

  • ACS

    • Building Restoration

  • General clean-up contractor

  • Record restoration service

  • HazMat clean-up service


  • Shems resources2

    SHEMS Resources

    • Business Continuity Planning

    • Purpose:

      The ultimate goal of Business Continuity Planning is to resume business functions to a normal state after a period of time post event

    • Provides Information Regarding:

      • Critical Business Processes

      • Critical Equipment and Resources

      • IS Applications

      • Staff Positions

      • Critical Records

      • Departmental Dependencies


    Sutter health emergency management system shems

    Closing Thoughts


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