Process Improvement
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Process Improvement. Problem Solving. Problem finding Problem stating Option finding Deciding Taking Action Evaluating results. Problem Finding. You find it or it finds you Obvious, recognizable problems “Invisible problems” Involves several specific mental habits

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Process Improvement

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Process improvement

Process Improvement

Session 6 - Process Improvement


Problem solving

Problem Solving

  • Problem finding

  • Problem stating

  • Option finding

  • Deciding

  • Taking Action

  • Evaluating results

Session 6 - Process Improvement


Problem finding

Problem Finding

  • You find it or it finds you

    • Obvious, recognizable problems

    • “Invisible problems”

  • Involves several specific mental habits

    • Willingness to question status quo

    • Looking at bigger picture

    • Looking into the future

Session 6 - Process Improvement


Problem stating

Problem Stating

  • What is the “real” problem?

  • Verbalize aspects of problem as widely as possible

  • Verbal freewheeling

    • Why is this a problem?

    • How does it manifest itself?

    • Solved before?

    • Do we have to solve it?

    • What if we didn’t?

    • The “why” challenge

Session 6 - Process Improvement


Option finding

Option Finding

  • Cataloging the recognizable options

  • Mass idea production

  • Hypothesizing potential causes

  • “How-To” technique

  • Restructuring the situation

Session 6 - Process Improvement


Deciding

Deciding

  • Balance Sheet Model

  • Decision Tree Model

  • Point Scoring Model

Session 6 - Process Improvement


Taking action

Taking Action

  • Clear course of Action; follow through

  • Written Plan

    • What, Who, When, How much?

  • Contingency Plan

Session 6 - Process Improvement


Evaluating results

Evaluating Results

  • Closed Loop

  • Open Loop

  • Open-minded Approach

Session 6 - Process Improvement


Ten commandments of possibility thinking

Ten Commandments of Possibility Thinking

  • Never reject a possibility because you see something wrong with it.

  • Never reject a possibility because you won’t get credit.

  • Never reject a possibility because it is impossible.

  • Never reject a possibility because your mind is already made up.

  • Never reject a possibility because it is illegal -- change the law.

Session 6 - Process Improvement


Ten commandments of possibility thinking1

Ten Commandments of Possibility Thinking

  • Never reject an idea because you don’t have the money, manpower, muscle or months to achieve it.

  • Never reject an idea because it will create conflict.

  • Never reject an idea because it is not your way of doing things.

  • Never reject an idea because it might fail.

  • Never reject an idea because it is sure to succeed.

Session 6 - Process Improvement


Seven basic tools

Seven Basic Tools

  • Fishbone Diagram

  • Line Flow Chart

  • Check Sheet

  • Pareto Chart

  • Histogram

  • Control Chart

  • Scatter Plot

Session 6 - Process Improvement


Fishbone diagram

Fishbone Diagram

Material

Methods

People

Environment

Machinery

Session 6 - Process Improvement


Line flow chart

Line Flow Chart

Session 6 - Process Improvement


Check sheet 1

Check Sheet (1)

X

X

X

X

X

X

X

Session 6 - Process Improvement


Check sheet 2

Check Sheet (2)

Session 6 - Process Improvement


Pareto diagram

Pareto Diagram

Session 6 - Process Improvement


Histogram

Histogram

Session 6 - Process Improvement


Control chart

Control Chart

Out of Control Signal

+3s

+2s

+s

Avg

-s

-2s

-3s

Session 6 - Process Improvement


Scatter diagram

Scatter Diagram

Session 6 - Process Improvement


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