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MANAGEMENT SYSTEMS STANDARDS: TOOLS FOR PERFORMANCE IMPROVEMENT

MANAGEMENT SYSTEMS STANDARDS: TOOLS FOR PERFORMANCE IMPROVEMENT. CONTENTS . Introduction Challenges before COSAMB and associated units Why Management Systems P-D-C-A Approach to management Systems Overview of- ISO 9001: Quality management System

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MANAGEMENT SYSTEMS STANDARDS: TOOLS FOR PERFORMANCE IMPROVEMENT

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  1. MANAGEMENT SYSTEMS STANDARDS:TOOLS FOR PERFORMANCE IMPROVEMENT

  2. CONTENTS Introduction Challenges before COSAMB and associated units Why Management Systems P-D-C-A Approach to management Systems Overview of- ISO 9001: Quality management System ISO 14001: Environmental Management System OHSAS 18001: Occupational Health and Safety Management System. Benefits

  3. SERVICES KBS OFFERS • CLIMATE CHANGE SERVICES • MANAGEMENT SYSTEM CERTIFICATION SERVICES • THIRD PARTY INSPECTION SERVICES • PRODUCT CERTIFICATION SERVICES

  4. Why Management Systems

  5. Sustaining Organisational Success • Any organisation has to meet multi disciplinary challenges to achieve and sustain success. Therefore organisations need a balanced approach towards: • Profit : Providing products and services that satisfy the customer and meet the purpose of its existence • Planet : Protecting the environment • People : Operating in a socially responsible manner. • This success cannot be managed without proper systems EMS & OHSAS IA training at Technip KT India

  6. What is a management system? • A management system describes the set of procedures an organization needs to follow in order to meet its objectives. • In a small organization there may not be an official system, just ‘our way of doing things’. Often ‘our way of doing things’ works on the whims and fancies of management and staff. It is not written down, instead it is in the head of the staff. However, the larger the organization the more likely it is that there are written instructions about how things are done. This makes sure that nothing is left out and that everyone is clear about who needs to do what, when and how. When an organisation systemizes how it does things, this is known as a management system. EMS & OHSAS IA training at Technip KT India

  7. Management System System (set of interrelated or interacting elements) to establish policy and objectives and to achieve those objectives NOTE: A management system of an organization can include different management systems to manage the balancing act, such as a - quality management system, - financial management system or an • environmental management system etc. - ISO 9000:2005 EMS & OHSAS IA training at Technip KT India

  8. Management System Any system consists of a number of processes, Often the output of one process forms input into the next process. If we manage each process effectively, and manage the challenges posed by the interaction of all the processes involved, the system should give us the desired results. EMS & OHSAS IA training at Technip KT India

  9. Marketing System ProcessesPost - harvesting stage • Plucking of produce- • Mechanised • Manual: With / without tools • Preparation for sale, as required • Quality check and Gradation of produce • Storage • Shifting from field to storage marketing site - • Packaging: Primary and secondary • Loading - Preservation during transportation

  10. Marketing System ProcessesMarketing yard operations • unloading at auction site, • un - packaging as applicable, • segregation where required • Storage • Bidding • Billing • Delivery, as required to- • whole seller • retailer • consumer

  11. Challenges before a typical MARKETING YARD • Variety of products handled • Fast turnover of items leading to handling of large volumes needing large space, the requirement for which is fast growing • Large variation in shelf life of products • Inadequate test facilities • Large number of users, suppliers, traders and buyers • Infrastructure required for unloading, storage and sale is non standard & limited compared to requirements and the rate of growth EMS & OHSAS IA training at Technip KT India

  12. Challenges before a typical MARKETING YARD • Lack of weather controlled conditions for storage of perishable / short shelf life goods resulting in large quantities rotting or becoming unfit for use • Absence of weather controlled conditions for wholesale trading, retailing (?) • Large amount of waste generated, specially municipal waste • Fast degradation of waste due to delayed collection by specified agencies giving rise to filth, odour and pollution • Non standard materials and lack of non uniform methods of packaging • Untrained and indifferent manpower EMS & OHSAS IA training at Technip KT India

  13. Challenges before a typical MARKETING YARD • Lack of awareness and implementation of hygiene, cleaning and maintenance methods / conditions leading to health and hygiene problems – flies, mosquitoes, ants, insects, rodents- vector borne diseases • Open drains leading to health hazards • Manual handling of loading / unloading leading to fatigue and avoidable injuries • Lack of documented SOPs • Presence of unauthorised retailers and hawkers in and near the premises: Uncontrolled retailing • Absence of organised parking facilities for vehicles of buyers, suppliers and visitors EMS & OHSAS IA training at Technip KT India

  14. Summary of Challenges • Ensuring value for money for all interested parties • Eliminating / minimising health and safety risks to sellers, buyers and the workforce • Prevention of pollution EMS & OHSAS IA training at Technip KT India

  15. Managing challenges • In order to meet these challenges effectively and efficiently we need to understand • What are the different elements of the total task involved • What is being done well already • What are problem areas. For these- • What controls should be introduced and practised • What improvements are necessary; and have a systematic plan for these improvements • Have a monitoring mechanism to see that controls and improvements are actually happening effectively • Review the performance periodically EMS & OHSAS IA training at Technip KT India

  16. Managing challenges • The first step in meeting these challenges is to carry out all the tasks as per a proper management system with all the above built in as a routine • This is possible with the help of International standards published by ISO and other international bodies EMS & OHSAS IA training at Technip KT India

  17. What is ISO • ISO stands for International organisation for standardisation • Organisation needed as a trigger for improvement of quality of products which had reached very low levels due to WW II • Established in 1947 • India is a founder member • Located at Geneva: Switzerland • Membership represented by standardisationorganisation of each country: Currently over 162 members • Objective: To make standards for use world wide • First management Standard published in 1987 as ISO 9000 series • Many more disciplines added / in process EMS & OHSAS IA training at Technip KT India

  18. Evolution of Management System Standards • Quality Assurance was the first discipline that needed to be tackled on priority • US Military Standard Q 9858 published in 1960s • NATO AQAPs followed • BS 5750 first industry standard • ISO 9000 series, published in 1987, impacted the thinking of industry resulting in improvements and new initiatives • ISO 14001 Environmental management system followed in 1996 • Initial success stories led to publication of standards for other disciplines like food safety, occupational health and safety, information security etc by ISO and other International bodies. Adoption of the standards is voluntary; They provide requirements / guidelines; specifications have to be set by the organisations themselves EMS & OHSAS IA training at Technip KT India

  19. Examples of International Management Systems Standards • ISO 9000Quality Management System (QMS) by which most others are based • ISO 13485ISO 15189ISO 14971International Medical Devices QMS, Medical Laboratories, Medical Risk Management • CMDCAS, CMDRCanadian Medical Devices QMS • Medical Devices CE Mark510(k)Technical File Standards for In-Vitro Diagnostics (IVD) and other Medical Devices, European Union, and FDA • AS9100, AS9110, AS9003, AS9120, AC7004International Aerospace QMS • NadcapAerospace and Defense Contractor Accreditation Program • ISO 14001Environmental Management System • ISO/TS 16949International Automotive QMS • Automotive ProcessesPPAP, APQP, MSA, FMEA, SPCI • SO 17025Inspection and Calibration Laboratories QMS • TL 9000Telecommunications QMS • OHSAS 18001Health and Safety MS • ISO 22301Business Continuity Management System (BCM) • ISO 50001Energy Management System (EnMS) EMS & OHSAS IA training at Technip KT India

  20. P-D-C-A Approach to management Systems Plan • Commitment and Focus on the needs and expectations of customers and other interested parties including legal obligations • Determining the risks to the organisation • Establishing the policy and objectives of the organization to meet the requirements, minimise risks and improve performance; • Determining the processes, controls and responsibilities necessary to attain the objectives; • Determining and providing the resources such as competent manpower, infrastructure etc. necessary to attain the objectives; • Determining means of preventing problems and eliminating their causes • Establishing a process for continual improvement EMS & OHSAS IA training at Technip KT India

  21. P-D-C-A Approach to management Systems Do • Implementing actions as planned Check • Monitoring and measuring the effectiveness and efficiency of each process and its control • Evaluating level of performance of processes / system achieved Act • Taking action on deficiencies found by Checking • Applying the process for continual improvement of the management system. EMS & OHSAS IA training at Technip KT India

  22. Focus: Management System Standards Quality: ISO 9001 • Customer focused-the basis for survival and development • Quality of product conforming with: • Customer requirements. • Legal, statutory and other requirements. Environment: ISO 14001 • Harmonization with society for clean environment • Prevention of environmental pollution by: • Reducing impact of environmental aspects of activities, products and services. • Meeting legal, statutory and other requirements. EMS & OHSAS IA training at Technip KT India

  23. Focus Area of Standard Occupational Health and Safety: ISO 14001 • Harmonization with society for clean environment • Prevention of environmental pollution by: • Reducing impact of environmental aspects of activities, products and services. • Meeting legal, statutory and other requirements. All three standards follow-Process Approach and encourage use of P-D-C-A cycle EMS & OHSAS IA training at Technip KT India

  24. Process EMS & OHSAS IA training at Technip KT India

  25. MANAGEMENT/ CONTROL INPUTS ACTIVITIES OUTPUTS -Desirable -Undesirable RESOURCES A Process EMS & OHSAS IA training at Technip KT India

  26. Inter Relationship of Standards ENVIRONMENT HEALTH HAZARDS EMISSIONS PLANNED OUTPUTS ACTIVITIES INPUTS SAFETY HAZARDS WASTE DISCHARGES EMS & OHSAS IA training at Technip KT India

  27. MANAGEMENT/ CONTROL Satisfied buyers and sellers Municipal waste Fatigued / sick workers |Agricultural produce Transport vehicles Storage space Packaging material ACTIVITIES manpower machines and tools Test facilities infrastructure Marketing Yard Process EMS & OHSAS IA training at Technip KT India

  28. Overview of ISO 9001:2008 QMS EMS & OHSAS IA training at Technip KT India

  29. Quality Degree to which a set of inherent characteristics fulfils requirements -ISO 9000:2005

  30. Customer Satisfaction Customer’s perception of the degree to which the customer’s requirements have been fulfilled Performance < 1 - Dissatisfaction Satisfaction = = 1 - Satisfaction Expectation> 1 - Delight

  31. Quality Management • Quality Planning • Quality Control • Quality Assurance • Quality Improvement

  32. Quality Management Principles EMS & OHSAS IA training at Technip KT India

  33. Quality Management Principles • Customer focus Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. • Leadership Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives. • Involvement of people People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit. • Process approach A desired result is achieved more efficiently when activities and related resources are managed as a process EMS & OHSAS IA training at Technip KT India

  34. Quality Management Principles • System approach to management Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives. • Continual improvement Continual improvement of the organization's overall performance should be a permanent objective of the organization. • Factual approach to decision making Effective decisions are based on the analysis of data and information. • Mutually beneficial supplier relationships An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value. EMS & OHSAS IA training at Technip KT India

  35. Process Based Quality Management System 8.5 Continual Improvement of Quality Management System Customer Requirement Customer Satisfaction 5. Management Responsibility 8. Measurement analysis and Improvement 6. Resource Management Product 7. Product Realization EMS & OHSAS IA training at Technip KT India

  36. QMS ‘PDCA’ Cycle • Plan • Commitment • Quality Policy • Quality Objective • Resp, Authority and Communication • Resources • Documentation • Act / Improve • CA • PA • Cont Improvement • Management Review. • Do • Determine Requirements • CustCommunication • Design and Dev • Purchasing • Production / service delivery • Check/ Correct • Monitor / Measure • Cont of NC Product • Data analysis • Control of MME • Audits EMS & OHSAS IA training at Technip KT India

  37. Environmental Issues EMS & OHSAS IA training at Technip KT India

  38. Environment • Surroundings in which an organization operates, including • Air • Water • Land • Natural Resources • Flora • Fauna • Fauna • Humans and their interaction EMS & OHSAS IA training at Technip KT India

  39. What is Pollution? Release of a substance resulting from human activity that Can cause harm to the environment or human life Source (Factory affluence) Pathway (Drain) Receptor (River/User) Pollution requires all three parts of this linkage EMS & OHSAS IA training at Technip KT India

  40. Prevention of Pollution Pollution can be prevented using the following approaches: • Eliminating • Totally eliminating the use of pollution causing substances, processes or activities. • Reducing • If cannot be avoided totally, reducing the use of polluting substances by: • Reducing • Recycling • Reusing • Controlling • Where reduction is also not possible, controlling the operation or activity so that the environmental impacts are under control. EMS & OHSAS IA training at Technip KT India

  41. Environmental Issue • Local Issues • Air Pollution • Water Pollution • Soil Pollution • Global Issues • Global Warming • Ozone Depletion • Acid Rain • Ecosystem Degradation EMS & OHSAS IA training at Technip KT India

  42. EMS & OHSAS IA training at Technip KT India

  43. Occupational Health & Safety (OH&S) Includes • Conditions and factors that affect, or could affect, the health and safety of- • employees • other workers (including temporary workers and contractor personnel) • visitors • any other person in the workplace EMS & OHSAS IA training at Technip KT India

  44. Lack of Occupational Health & Safety Measures ‘There are at least 250 million occupational accidents every year worldwide, at least 335,000 of which results in death’ • Health impacts can lead to compensation claims EMS & OHSAS IA training at Technip KT India

  45. Cost of Injury - Employee • Direct costs: • Pain and suffering of the injury or illness • Loss of income • Possible loss of a job • Health-care costs • Indirect costs: • Four to ten times greater than the direct costs e.g. the human suffering caused to workers and their families, which cannot be compensated with money EMS & OHSAS IA training at Technip KT India

  46. Cost of Injury - Employer • Direct Costs: • Payment for work not performed. • Medical and compensation payments. • Repair or replacement of damaged machinery. • Reduction or temporary halt in production. • Indirect Costs: • Negative effect on morale in other workers. • The injured/ill worker has to be replaced. • A new worker has to be trained and given time to adjust. • Time to be devoted to obligatory investigations. • Poor health and safety conditions in the workplace can also. result in poor public relations. EMS & OHSAS IA training at Technip KT India

  47. Cost of Injury - Employee • Visible Costs • Injury and Illness Cost (Insurance costs) • Medical • Compensation costs • Hidden Costs • Costs of Property Damage • Building damage • Tool and equipment damage • Product and Material damage • Production delays and interruptions • Legal Expenses • Expenditure of emergency supplies • and equipment • Interim equipment rental • Investigation time EMS & OHSAS IA training at Technip KT India

  48. Cost of Injury - Employee • Miscellaneous costs • Wages paid for time lost • Cost of hiring and/or training replacements • Overtime • Extra Supervisory time • Decreased output of injured worker upon return • Loss of business and good will EMS & OHSAS IA training at Technip KT India

  49. Hazard & Ill Health • Hazard: • Sources (e.g. moving machinery; radiation or energy sources), situations (e.g. working with radiations), or acts (e.g. manual lifting), with a potential for harm in terms of human injury or ill health or a combination of these. • Ill Health: • Identifiable, adverse physical or mental condition arising from and/or made worse by a work activity and/or work-related situation EMS & OHSAS IA training at Technip KT India

  50. Incident • Work-related event (s) in which an injury or ill health (regardless of severity) or fatality occurred, or could have occurred • An accident is an incident which has given rise to injury, ill health or fatality • An incident where no injury, ill health, or fatality occurs may also be referred to as a “near-miss”, "near- hit", "close call" or "dangerous occurrence“ EMS & OHSAS IA training at Technip KT India

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