Interpersonal Communication
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Interpersonal Communication An Introduction. Interpersonal Communication. The ( transactional) process through which people create and manage their relationships, exercising mutual responsibility in creating meaning. Functions of Interpersonal Communication. Meet our social needs

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Interpersonal Communication An Introduction

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Interpersonal communication an introduction

Interpersonal Communication

An Introduction


Interpersonal communication

Interpersonal Communication

The (transactional) process through

which people createandmanage their

relationships, exercising mutual

responsibility in creating meaning.


Functions of interpersonal communication

Functions of Interpersonal Communication

  • Meet our social needs

  • Maintain our sense of self

  • Fulfill social obligations

  • Exchange information

  • Influence others

  • Get and improve our jobs


Message formation

Message Formation

  • Message – a person’s verbal utterances and nonverbal behaviors to which meaning is attributed during communication

  • Meaning – the substance of messages that you send – the ideas and feelings in your mind

  • Symbols – words, sounds, and actions that are generally understood to represent meaning


Interpersonal communication an introduction

Past events or activities that give knowledge.

Values

Beliefs

Attitudes

Experiences


Interpersonal communication an introduction

Channel

Both the route

traveled by the

message and

the means of

transportation

Encoder

Decoder

Transforming ideas

and feelings into

words, sounds, and

actions

Transforming

messages back

into ideas and

feelings

Sender

Receiver


Interpersonal communication an introduction

Sending Channel

Encoder

Decoder

Meaning

Encoder

Sender

Verbal and/or

nonverbal

responses

to a message

Receiver

Feedback


Interpersonal communication an introduction

Sending Channel

Noise

Encoder

Decoder

Stimuli

that get in

the way of

sharing meaning

Meaning

Meaning

Decoder

Encoder

Sender

Receiver

Feedback Channel


Noise

Noise

  • External noise – the sights, sounds, and other stimuli that draw people’s attention away from intended message

  • Internal noise – the thoughts and feelings that interfere with meaning

  • Semantic noise – unintended meanings aroused by a speaker’s symbols


Interpersonal communication an introduction

Context

Context

Sending Channel

Noise

Encoder

Decoder

Noise

Meaning

Meaning

Decoder

Encoder

Noise

Sender

Receiver

Context

Context

Feedback Channel

V/ V, p 9.


Context the setting

Context – the setting

  • Physical – where communication takes place, the environment, the distance between participants, seating, time of day

  • Social – the nature of the relationship

  • Historical – the background of previous communication

  • Psychological – the moods and feelings

  • Cultural – the set of beliefs, values, and norms that are shared by a large group of people


Principles of interpersonal communication pps 9 12

Principles of Interpersonal Communication(pps., 9-12)

  • Is purposeful

  • Is continuous

  • Is Transactional (Messages vary in conscious encoding)

  • Is relational

    • Symmetrical or Complementary

  • Is Irreversible

  • Has ethical implications

  • Is learned


Communication has purpose

Communication has Purpose

  • All communication is goal-directed

  • Goal may be serious or trivial

  • Successful communication achieves its goals

  • People are not always aware of their goal in any particular act of communication.


Communication is continuous

Communication is Continuous

  • Interpersonal communication can be verbal or nonverbal. Therefore, we are always sending messages to others--whether we are aware of it or not!


Communication is learned

Communication is Learned

Communication about communication

When you develop skill in communicating about your and others’ messages, you can increase the chance of creating shared understanding.


Key ethical issues

Key Ethical Issues

  • Truthfulness and honesty – refraining from lying, cheating, stealing, or deceiving

  • Moral dilemma – choice involving unsatisfactory alternatives

  • Integrity – having a consistency of belief and action (keeping promises)


Key ethical issues continued

Key Ethical Issues (continued)

  • Fairness – achieving the right balance of interests without regard to one’s own feelings and without showing favor to any side in a conflict

  • Respect – showing regard or consideration for a person and for that person’s rights

  • Responsibility – being accountable for one’s actions


Developing communication improvement plans

Developing Communication Improvement Plans

  • Describe the problem

  • Describe the specific goal

  • Outline procedure for reaching the goal

  • Devise a method of assessment


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