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1. 1 Employee Relocation Services “Balancing growth, managing relationships, and reforming governmentwide PCS practices”
2. 2 EPA’s Federal Employee Relocation Center [FERC] A highly cost-competitive, efficient, customer service driven Relocation Resource Center capable of managing domestic and international relocations for civilian government agencies
3. 3 Background & Key Personnel
Recognition by GSA and other federal agencies as a leader and expert in the industry
Issued the first Relocation Resource Center position paper for the GSA’s steering committee in 2006
Key Personnel:
Jim Wood – Cincinnati Finance Center Director
William Wiggins – Working Capital Fund Activity Manager
Cindy Spadaro – Senior Relocation Counselor
Rhonda Gerdsen – System Administration
4. 4 Full Service Relocation Management Employee relocation program planning & consulting
Entitlement and pre-move counseling
Creation of the employee travel authorization & vouchers
Shipment & storage of household goods
Comprehensive Home Sale & Home Purchase assistance
House-hunting trip coordination
Reimbursement [payment] of expenses & auditing
Electronic expense management & reporting
Record management
Issuance of W2’s
Managed customer service help-desk
5. 5 Opportunities The Federal Employee Relocation industry is plagued with:
Variability in application
Increasing administrative costs
Inefficient paper intensive processes
Inability to control, measure, and report costs
The EPA’s e-relocation business mitigates process variability, introduces unprecedented efficiency, reduces paper processing, and facilitates cost containment and simplified aggregate reporting
6. 6 Goals and Objectives Improve customer service to your employees
Reduce your relocation program costs
Administrative burden
Increases employee productivity by reducing stress
Reduced time in Temporary Quarters
Reduced time in HHG Storage
Reduce your tax liability
Reduce use of a Direct Reimbursement through a Managed Home Sale Program
7. 7 Benefits of a EPA Partnership Best Overall Value in the federal market
One-Stop-Shop for all your program needs
‘Cradle to grave’ management for every move
Extrinsic and tangibles
Material reduction in total relocation costs
Intrinsic and intangibles
Superior customer service
Employee satisfaction & retention
Program transparency & effective two-way communication