Genesys GCP-GC-ADM Exam Questions

1. GCP-GC-ADM Free Questions GCP-GC-ADM Free Questions Genesys Cloud Certified Professional - Genesys Cloud Certified Professional - Contact Center Administration Contact Center Administration https://www.passquestion.com/ https://www.passquestion.com/GCP-GC-ADM GCP-GC-ADM.html .html

2. Question 1 Question 1 Select the applicable options for Genesys Cloud Architect. (Choose three.) Select the applicable options for Genesys Cloud Architect. (Choose three.) A. Play pre-recorded messages A. Play pre-recorded messages B. Convert text to speech B. Convert text to speech C. Configure queues C. Configure queues D. Configure skills D. Configure skills E. Receive and route calls E. Receive and route calls Answer: A,B,C Answer: A,B,C

3. Question 2 Question 2 Policies automate repetitive quality management tasks. Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.) What items could be defined as policies? (Choose three.) A. Update the Do Not Call list with records that have the appropriate wrap-up code A. Update the Do Not Call list with records that have the appropriate wrap-up code B. Determine how many evaluations per hour to assign to a quality evaluator B. Determine how many evaluations per hour to assign to a quality evaluator C. Set up a schedule to run a daily report C. Set up a schedule to run a daily report D. Automatically assign an evaluation for all calls over 5 minutes D. Automatically assign an evaluation for all calls over 5 minutes E. Determine how long to retain recordings and whether to archive or delete them E. Determine how long to retain recordings and whether to archive or delete them Answer: C,D,E Answer: C,D,E

4. Question 3 Question 3 What statements are true regarding contact lists used for outbound campaigns? (Choose three.) What statements are true regarding contact lists used for outbound campaigns? (Choose three.) A. Contact lists must contain the home phone number and first and last name fields, at a minimum A. Contact lists must contain the home phone number and first and last name fields, at a minimum B. Contact lists are read-only and cannot be updated by the agents B. Contact lists are read-only and cannot be updated by the agents C. A contact list can have its own unique structure, including an arbitrary number of phone number C. A contact list can have its own unique structure, including an arbitrary number of phone number types types D. Each campaign can have its own contact list, or contact lists can be shared among campaigns D. Each campaign can have its own contact list, or contact lists can be shared among campaigns E. To use the callable times feature, each phone number column must have a corresponding time E. To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name zone column containing the zone name Answer: C,D,E Answer: C,D,E

5. Question 4 Question 4 Which ACD routing method routes interaction to the next available agent? Which ACD routing method routes interaction to the next available agent? A. Bullseye ACD A. Bullseye ACD B. Standard ACD B. Standard ACD C. Skills based routing C. Skills based routing D. All of the above D. All of the above Answer: B Answer: B

6. Question 5 Question 5 Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect? Menu Prompt to avoid Architect? A. Default Menu choice A. Default Menu choice B. Menu options B. Menu options C. Add blank audio C. Add blank audio D. Menu prompt D. Menu prompt Answer: C Answer: C

7. Question 6 Question 6 Why are skills and languages configured separately? Why are skills and languages configured separately? A. So that skills can have a more granular competency rating than languages A. So that skills can have a more granular competency rating than languages B. So that an agent with a skill can receive an interaction regardless of the language requirement B. So that an agent with a skill can receive an interaction regardless of the language requirement C. So that an agent with a language capability can receive an interaction regardless of the skill C. So that an agent with a language capability can receive an interaction regardless of the skill requirement requirement D. Skills are a subset of languages so that the two can be combined to determine if the agent will D. Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction receive an interaction Answer: C Answer: C

8. Question 7 Question 7 What are callable time sets? What are callable time sets? A. Callable Time Sets allow you to define calling times for various time zones. A. Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign. Multiple Callable Time Sets can then be associated with a single campaign. B. Callable Time Sets allow you to define calling times for various time zones. A B. Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns. Callable Time Set can then be associated with multiple campaigns. C. Callable Time Sets provide a way to define your own time zones to associate C. Callable Time Sets provide a way to define your own time zones to associate with a campaign. with a campaign. D. Callable Time Sets are used to define when a campaign starts and stops. D. Callable Time Sets are used to define when a campaign starts and stops. Answer: D Answer: D

9. Question 8 Question 8 What would you select from the Admin>Outbound Dialing menu to create a new campaign? What would you select from the Admin>Outbound Dialing menu to create a new campaign? A. Scripts A. Scripts B. Schedules B. Schedules C. Campaign Dashboard C. Campaign Dashboard D. Campaign Management D. Campaign Management Answer: D Answer: D

10. Question 9 Question 9 The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.) The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.) A. The maximum capacity that an agent may handle simultaneously for each supported media type A. The maximum capacity that an agent may handle simultaneously for each supported media type B. The after call work time for each media type B. The after call work time for each media type C. The length of time that an agent may spend on each media type C. The length of time that an agent may spend on each media type D. The number of different media types that an agent may handle simultaneously D. The number of different media types that an agent may handle simultaneously E. The media types that can interrupt current interactions that an agent is handling E. The media types that can interrupt current interactions that an agent is handling Answer: A,D,E Answer: A,D,E

11. Question 10 Question 10 What attributes can be assigned to agents to ensure that interactions are routed to the most qualified What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.) agent? (Choose two.) A. Languages A. Languages B. Medians B. Medians C. Skills C. Skills D. Index Ratings D. Index Ratings E. Knowledge levels E. Knowledge levels Answer: C,E Answer: C,E