Digital communication etiquette communicating e ffectively appropriately
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Digital Communication & Etiquette: Communicating E ffectively & Appropriately. Angela Jordan and Michael Maxwell. Digital Communication & Etiquette: Communicating E ffectively & Appropriately. Angela Jordan and Michael Maxwell INTRODUCTIONS: Name, Occupation, and

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Digital communication etiquette communicating e ffectively appropriately

Digital Communication & Etiquette: Communicating Effectively & Appropriately

Angela Jordan and Michael Maxwell


Digital communication etiquette communicating e ffectively appropriately1

Digital Communication & Etiquette: Communicating Effectively & Appropriately

Angela Jordan and Michael Maxwell

INTRODUCTIONS:

Name, Occupation, and

using the first letter of your name describe yourself in one word


Outline

Outline

Digital Citizenship & Digital Etiquette

Digital Communication Methods

Electronic Mail (E-mail)

E-mail vs. Regular Mail

E-mail Etiquette

Text Messaging

Text Messages as a supplement to E-mails

Review

Quiz

Evaluation


Is this true

IS THIS TRUE?

DISCUSSION

“It has become appallingly

obvious that our technology

has exceeded our humanity. ”

-Albert Einstein

AGREE

DISAGREE


Digital citizenship digital etiquette

Digital Citizenship/Digital Etiquette

  • Digital Citizenship focuses on the positive aspects of technology so everyone can work and play in the digital world

    • Ribble, M., & Bailey, G. (2007). Digital citizenship in schools.

  • Digital Etiquette is the standards of conduct expected by other digital technology users

    • Ribble, M., & Bailey, G. (2007). Digital citizenship in schools.


Digital communication

Digital Communication

What is digital communication?

The electronic exchange of information

Ribble, M., & Bailey, G. (2007). Digital citizenship in schools.

what are some methods of digital communication?

DISCUSSION


Digital communication1

Digital Communication

  • The electronic exchange of information

    • Ribble, M., & Bailey, G. (2007). Digital citizenship in schools.

  • E-mail

  • Text Messaging

  • Cell phones

  • Blogging

  • Websites

  • Social Networking Sites

  • Instant Messaging

  • E-mail and Text Messaging will be the focus of this learning module.


  • Electronic mail e mail

    Electronic Mail (E-mail)

    • Origins

      • Computer engineer, Ray Tomlinson invented internet based email in late 1971 as a text-only service for the DOD.

      • “Mostly because it seemed like a neat idea.“

      • The first email message was "QWERTYUIOP".

    • Purpose

      • Today, we use email for many purposes including: information exchange, brainstorming, problem solving, record keeping, group work, staying in touch professionally, staying in touch socially, and transmitting documents.

      • Becoming almost a primary media of communication, are we communicating effectively and appropriately through e-mail?


    E mail vs regular snail mail

    E-mail vs. Regular (Snail) Mail

    DISCUSSION

    WHICH IS BETTER?

    WHY?


    E mail vs regular snail mail1

    E-mail VS. Regular (Snail) Mail

    ARE THE ETIQUETTE RULES THE SAME?

    Email is Faster

    Can send to more than one person at a time

    Email is Cheaper

    Can save the copy of the letter you wrote for later on

    Personal (someone has to sit down and write it by hand)

    Goes directly to the person without having to worry about spelling the person’s name correctly

    Paper copy is sometimes better than digital copy (can't crash)

    Can send physical objects 


    E mail etiquette video

    E-mail Etiquette Video


    E mail etiquette manners tone

    E-mail Etiquette: Manners & Tone

    • Be respectful, friendly, approachable, and encouraging

    • Begin with courteous greeting

    • Use “Please” and/or “Thank You” when appropriate

    • Please address the individual using appropriate titles (i.e. Mr., Mrs., or Dr.)

      • How do you address your students ?/ How do students address you?

    • Avoid writing your message using ALL UPPERCASE LETTERS (means shouting) or all lowercase letters (mean mumbling).

    • Avoid using multiple colors for text

      • Can give off inappropriate tone and misconstrue


    Email etiquette professional and precise

    Email Etiquette: Professional and Precise

    • Email address name –

      • Don’t mix professional & personal email addresses

    • Use effective subject lines - Precise summary of message

    • Brief messages if possible

      • Do not leave out necessary details

      • If not possible, apologize for lengthy e-mail

    • Avoid abbreviations within e-mail, unless receiver is familiar

    • Emoticons -  - judgment call


    Email etiquette spelling grammar and attachments

    Email Etiquette: Spelling, Grammar, and Attachments

    • Proof e-mails before sending

    • Use computer and human spell check

      • no one wants the embarseement (embarrassment) of misspelling

    • Check for grammatical errors

      • A misplaced comma can change the meaning of a sentence

    • Attachments

      • Ask recipient regarding acceptance of attachments in previous e-mail

      • Format of attachment should be universal or one you know the receiver can open

      • Should be compressed and virus free to ensure delivery


    Rules for sending out mass emails

    Rules For sending out Mass Emails

    • Do not send personal emails out over mass email

    • Make sure that the email is for everyone to view and is not offensive!!!!


    Once you hit send there is no turning back

    ONCE YOU HIT SEND, THERE IS NO TURNING BACK


    Review using examples

    EMAIL 1

    To: [email protected]

    From: [email protected]

    Topic: Attn Marc

    Subject:

    This is for MARC ONLY and if you are not him DELETE IMMEDIATELY!!!!!

    Marc the ballgame the other day was just sweet , I know we are the best team.

    Marc you are the coolest!!!!!

    Tim

    EMAIL 2

    To: [email protected]

    From: [email protected]

    Topic: The web page assignments

    Subject:

    As you all know, the deadline for turning in your pages you are designing is March 24th

    Please have these completed by this time and up on File Transfer Protocol (FTP).

    Hope everyone gets these done as soon as possible.

    Robbie

    Review using Examples

    DISCUSSION


    Text messages

    Text Messages

    • Short Message Service (SMS)

      • 160 characters or less

    • Uses e-mail technology

    • SMS address ([email protected])

    • Reminder about assignments

    • Alarm to check e-mail

    • Changes to dates or curriculum

    • Same etiquette rules just with 160 characters or less.


    Using text messaging

    Using Text Messaging

    • Distribution List

      • Sprint – ([email protected])

      • Att – ([email protected])

      • Verizon Wireless – ([email protected])

      • Tmobile – ([email protected])

      • Metropcs – ([email protected])

    • Text message list serv

      • Textmarks – (www.41411.com)

      • Text 4 Free – www.text4free.net


    Key points to remember

    KEY POINTS TO REMEMBER

    Proofread all emails before hitting the send button.

    Make sure your tone and manners are polite and respectable.

    Keep your emails precise and professional.

    Make sure attachments are not too large.

    When using text messages, use the same etiquette rules you would use for email.

    Try to limit your text messages to a maximum of 160 characters.

    Emails nor text messages are private, copies may be accessed through your server.


    Digital communication etiquette communicating e ffectively appropriately

    The E-mail Game5 points for first person to tell us what game show is associated with this theme song

    Are you creating a positive, professional impression when you email your co-workers and customers?  Are you being efficient and effective, or are you wasting time? 

    take this fun quiz.


    Quiz 5 points

    QUIZ – 5 points

    1.  When writing an email, the body should:

    a.      Be long.

    b.      Be short.

    c.      Be indented.

    d.      Be invisible.


    Quiz 10 points

    QUIZ – 10 points

    2.  Which statement is false regarding emails?

    a.     Avoid using ALL CAPS.

    b.     Use appropriate titles when addressing an individual

    c.      Misspelled words are alright, no one is really paying attetnion

    d.      Check your Grammar before you hit send.


    Quiz 15 points

    QUIZ- 15 points

    3.  When writing a Subject Line:

    a.  Use something general, such as “Greetings” or “Hello.”

    b.  Summarize your message, but be brief

    c.  Use several sentences.

    d. Say, “If you don’t respond, I’ll send Uncle Guido to break your knee caps.”


    The bonus round

    THE BONUS ROUND


    Identify all the email etiquette errors saeopp is correct

    Identify all the email etiquette errors – SAEOPP is correct


    Congratulations you win

    CONGRATULATIONS….YOU WIN….


    Everyone wins

    EVERYONE WINS….


    Resources

    Resources

    E-mail Etiquette: Why is it important http://careerplanning.about.com/od/communication/a/email_etiquette.htm

    Top 26 Most Important Rules of E-mail Etiquette http://email.about.com/od/emailnetiquette/tp/core_netiquette.htm

    Text Messaging E-mail Sheet

    http://www.emailtextmessages.com/

    Textmarks (www.41411.com)

    Text 4 Free (www.text4free.net)


    Thank you for attending

    THANK YOU FOR ATTENDING


    Once you hit send there is no turning back1

    ONCE YOU HIT SEND, THERE IS NO TURNING BACK


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