Loraine martins audit commission thursday 22 january 2004
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Supporting public services to tackle inequalities - A journey to equality. Loraine Martins Audit Commission Thursday 22 January 2004. A turning point – a human rights issue. It is incumbent upon every institution to examine their policies and the outcome

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Loraine Martins Audit Commission Thursday 22 January 2004

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Loraine martins audit commission thursday 22 january 2004

Supporting public services to tackle inequalities -

A journey to equality

Loraine Martins

Audit Commission

Thursday 22 January 2004


A turning point a human rights issue

A turning point – a human rights issue

It is incumbent upon every institution to examine their policies and the outcome

of their policies and practices to guard against disadvantaging any section

of our communities

Sir William Macpherson of Cluny

The Stephen Lawrence Inquiry (46.27)

February 1999


Health response to race relations amendment act 2000

261 responses to survey: 142 Trusts, 108 PCTs and 11 SHAs

Lower levels of assessment (74% Trusts/PCTs combined – compared with public authorities average = 79%)

Lower levels had also prioritised them (47% Trusts and 53% PCTs v 68% average)

Most had an RES (83%) – lower than other sectors

Most said RES linked fully or partially to wider plans (82% Trusts, 89% PCTs)

Outcomes most likely to be identified for employee satisfaction (63%) and service user satisfaction (61%)

Majority of Trusts, PCTs and SHAs (62%) reported positive benefits, particularly increased awareness in policy making & service delivery

Health Response to Race Relations (Amendment) Act 2000

Source: Towards RaceEquality – July 2003


Moving from

Moving from …………..

to…..

Capacity

Competence

Confidence


Frameworks for reviewing equality and diversity

Frameworks for reviewing equality and diversity

  • Equality Standard

  • CRE framework for inspectorates

  • Best Value Performance Indicators

  • IDeA & Audit Commission library of PIs

  • National Risk Assessment Tools

  • Guidance for user-focus, equality and diversity

  • Checklist for user-focus, equality & diversity in local government


What to look for

What to look for

  • Minimum is compliance with legislation

  • Optimum is understanding the nuances –


Where do we find equality diversity user focus human rights

Where do we find equality, diversity, user focus & human rights?

  • Commitment - leadership activity and messages from members, boards, chief officers and non-executive directors

  • Sustainability - inclusion in strategic plans, policies and procedures, budgets, risk analysis

  • Monitoring performance data – targets, achievements and outcomes

  • Involving users and patients - staffing, recruitment, retention and promotion; local people, strategic partnerships community cohesion, social inclusion

  • Mainstreaming - developing a language of human rights, user focus, diversity and equality


National study the journey to race equality

National study – the journey to race equality

  • What are race equality outcomes

  • How do we identify institutional behaviours & barriers

  • A framework for improvement

  • Using the framework in 2004


Loraine martins audit commission thursday 22 january 2004

Service outcomes

What does race equality look like? Quality of life

Community wide

trust

and

confidence

Positive

community

relations

Improved

influence

in decision

making

Accessible

services and

information

Representative

workforce

Exhibit - outcome areas

Source: Audit Commission Research


Loraine martins audit commission thursday 22 january 2004

Different stages of the journey…

Achieving

We know what our priorities are and we are shifting resources to deliver them.

Developing

We know why it matters to our locality and we have a sense of what the issues are.

Starting

We’ve got some resources in place and we’re taking first steps

Intending

We know we need to get better but where do we start?

Resisting

It’s too difficult and dangerous, and anyway we just treat everyone the same.


Key factors in successful change management

Key factors in successful change management

Culture and

rationale

Vision,

priorities

& outcomes

Managing

performance

Leadership

Engaging

black & minority

Ethnic

communities

Working with

others

Capacity


Good performance in race equality includes

Good performance in race equality includes …

  • Improved quality of life for diverse communities - impacts on employment, services, information and outcomes

  • More inclusive behaviours - promoting a user-focus and treating people with dignity and respect

  • Capacity, competence and confidence


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