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USING PROCESS MANAGEMENT TO GROW YOUR

USING PROCESS MANAGEMENT TO GROW YOUR. Shirley Tan. BUSINESS. CERTIFIED BUSINESS COACH. Who Am I ?. Not a Professional Speaker. Not an MBA. I am Merchant / Business Owner. Fire Fighter Approach. Business Owners Want. GROW THEIR BUSINESS. Customer Wants. BUSINESSES TO KEEP

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USING PROCESS MANAGEMENT TO GROW YOUR

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  1. USING PROCESS MANAGEMENT TO GROW YOUR Shirley Tan BUSINESS CERTIFIED BUSINESS COACH

  2. Who Am I ? Not a ProfessionalSpeaker Not an MBA

  3. I am Merchant / Business Owner

  4. Fire Fighter Approach

  5. Business Owners Want GROW THEIR BUSINESS

  6. Customer Wants BUSINESSES TO KEEP THEIR PROMISES

  7. WHAT IS THE GREATEST CHALLENGE FACING YOUR BUSINESS TODAY?

  8. SCALING

  9. Goal Today Effective way to Document Your Business Processes

  10. Biggest Benefit End This

  11. FOCUS ON WHAT WE CAN CONTROL

  12. But We Do Have A System I SWEAR, The Question is…. Can You Go ON Vacation With Out Calling Your Office Or Checking Your Emails Every Hour?

  13. Starting Out Do Everything Yourself Business is on the Up Swing

  14. Typical Training Method You Park your new hire with Notebook and Pen Have them Shadow someone/you

  15. Problems: Internal Not Formally Trained Not Efficient Lots of re-do’s Employees are Frustrated

  16. Problems: External Customers are Complaining You’re losing Sales Business is Stagnant

  17. Growing Pains This becomes your World

  18. Biggest Concern Talent walking out the door Taking their learned Knowledge with them

  19. SOLUTION: Proven System

  20. WHAT IS A BUSINESS PROCESS?

  21. Name Of Activities/Task

  22. WHERE DO I START?

  23. NEEDS TO CONTAIN THE FOLLOWING ELEMENTS

  24. Who Is Process Owner?

  25. What is Purpose?

  26. Actual Steps/Procedures

  27. DEFINE KPI’S

  28. Flow Charts are Helpful

  29. What’s In It For You? Reinforce Core Competency Responsible / Accountability Business can Scale Turn Key Business

  30. What’s In It For Your Employees? Clear Instructions Clear Expectations Better Job Experience Serve Customers Better

  31. Where You Might Struggle ? You Don’t want to do it Employees Don’t want to do It Will Take Time

  32. Tips For Success Make it a Top Priority Get it done as a TEAM Include Goals/Metric Assign Project Ownership Internal / External

  33. Select a Department to Start

  34. Most Problems/Issues

  35. Will Impact Sales

  36. Step 1 Write out Employee Job Detail Description

  37. Step 2 List All Task Description Assigned

  38. Step 3 Write out Detailed Steps for Each Task

  39. STEP BY STEP PROCEDURE

  40. RECEIVING PROCESS FLOW CHART Found Issues Here

  41. Step 4 Define Linkage/hand off

  42. PHASE ONE STEP 1 DEFINE YOUR GOALS & OBJECTIVES

  43. PHASE ONE STEP 2 IDENTIFY DEPARTMENT TO TACKLE

  44. PHASE ONE STEP 3 WRITE CURRENT PROCESS

  45. RULE: CURRENT PROCESS – NO IMPROVING/ NO CHANGES • Break out individual job task (WHO) • Task (WHAT) • Task process (HOW) • List all tools/software this person/department use • Note down task time

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