LAS Capstone - Leadership Module Presentation

1. Review of Daniel Goleman’s Harvard Business Review Article What Makes a Leader?November 26, 2012 LAS Capstone - Leadership Module Presentation Emotional Intelligence In collaboration with

2. What Makes a Leader?Emotional Intelligence – Daniel Goleman Daniel Goleman, psychologist, journalist, and best-selling author of the book, “Emotional Intelligence” shares his research on Leadership with an article in Harvard Business Review in 1998 entitled “What Makes a Great Leader?” “Emotional Intelligence (EQ) is the sine qua non of leadership” (Or the most essential ingredient to leadership) “Effective Leaders are alike in one crucial way: they all have an high degree of Emotional Intelligence”

3. What is Emotional Intelligence? 5 Components of Emotional Intelligence • What Makes a Leader? Emotional Intelligence • Many companies promote technical and analytically gifted • individuals but according to Goleman, it is Emotional Intelligence that • matters most. • Emotional intelligence (EI) is the ability to identify, assess, and • control the emotions of oneself, of others, and of groups. • According to Goleman, effective leaders are alike in one • crucial way: they all have a high degree of Emotional Intelligence • Within this article Goleman defines the five Components of Emotional Intelligence • necessary for high performing leaders • Emotional Intelligence Critical for Leadership • Goleman’s study of traits of “What makes a great leader”, found that Emotional Intelligence is twice as important as technical skills and IQ. Especially at the executive levels where technical abilities aren't as important. • As the world’s major corporations globalize, EI is essential for the ever changing landscape • Globalization equals change, mergers and acquisitions require high degrees of sensitivity and negotiation skills • How to recognize attributes of leaders with high degrees of Emotional Intelligence • Sensitive to emotional needs and perspective, high degree of self awareness, empathy for employees and peers • Long-term focused, fostering relationships and partnerships for the future, Popular with both peers and team members, creates loyalty and coaches & mentors young leadership

4. Five Components of Emotional Intelligence Hallmarks Component Definition

5. Emotional Intelligence - Self-Awareness 5 Components of Emotional Intelligence • Self-AwarenessDefinition • “Know thyself” – Self-Awareness means having a deep • understanding of one’s emotions, strengths, weaknesses, needs, • and drives. They are honest with themselves and others. • People with high degrees of self-awareness recognize how • their feelings affect them, other people, and their performance • Understands the impact of moods and perspectives of others • Self-Awareness is Critical for Great Leaders • Leaders who are self-aware can channel something negative into something positive. • Martin Luther King Jr, in his “Letter from a Birmingham Jail”, spoke about channeling the anger of blacks into the positive integration movement, a clear indicator of his self-awareness • Self-aware leaders can work with difficult clients and situations, separating emotions & moods • According to Ronald Burke’s “Why Leaders Fail”, leadership failure can be found in individuals who are insensitive, aloof, abrasive, unaware of the impact of their actions on others. • How to recognize Self-Awareness in Leaders? • Self-aware leaders can be recognized by their self-confidence, candor, and ability to assess oneself realistically • Know and are willing to talk about their limitations and strengths, they speak of lessons they learned Self Awareness

6. Emotional Intelligence – Self-Regulation 5 Components of Emotional Intelligence • Self-Regulation Definition • Self-regulation is someone that is constantly in control of • themselves and “frees himself from being a prisoner of our feelings” • Leaders with self-regulation are aware of their emotions, moods • and impulses and can channel them in useful ways • Self-regulation is about balance and control, no one wants to • work for a “hothead” or an unstable leader or boss • Self-Regulation is Critical for Great Leaders • Great leaders are self-aware maintaining their emotional balance in difficult situations • Leaders who are in control of their feelings and impulses, or reasonable, are able to create environments of trust and fairness. This reduces political infighting and increases performance. • Talented people flock to Self-regulated leaders thereby reducing attrition and retaining top talent • How to recognize Self-Regulation in Leaders? • Propensity for reflection and thoughtfulness • They are comfortable with ambiguity and change • According to Ronald Burke’s “Inspiring Leaders”, great leaders are adept at change, flexibility, and can adapt to the challenging environment, all part of the self-regulation component of emotional intelligence Self Regulation

7. Emotional Intelligence – Empathy 5 Components of Emotional Intelligence • Empathy Definition • Most identifiable component of Emotional Intelligence • For great leaders, empathy means thoughtfully considering • employees’ feelings-along with other factors- in the process of • making intelligent decisions • Empathy is Critical for Great Leaders • Empathy is critical to great leadership today because of three reasons: • The Increased use of teams – Different personalities and teams with equal power base require soft skills • Rapid pace of globalization – More understanding of cross-cultural issues • Growing need to retain talent – Good resources are scare and retention is of the utmost importance • In Eagly & Carli’s, “Women and the Labyrinth of Leadership”, women have show great leadership abilities due to their natural empathy and ability to understand perspectives of peers and employees • How to recognize Empathy in Leaders? • As leaders they have low attrition rates and attract a large following • They are natural coaches and mentors, develop large talent pools of high performing motivated teams • They are effective communicators and can sense the right time and place for certain language Empathy

8. Emotional Intelligence – Social Skill 5 Components of Emotional Intelligence • Social Skill Definition • Social Skills concerns managing one’s relationships with others • Goleman describes Social Skills as more than friendliness but • sociability with purpose, moving people in the desired direction • Social skills are useful in leaders because they allow an • individual to socialize and build networks across divisions, • nations, and even cultures. • Social Skill is Critical for Great Leaders • Leaders who have great Social Skill intuitively manage relationship effectively, no leader is an island and managing people to ensure that task’s are completed is the core to the effectiveness of any leader • Social Skills is critical at the highest level as managing people effectively requires them to be adept at collaboration and building social networks with which to align organizations • How to recognize Leaders with Social Skills • Knack for finding common ground with people, building rapport • Have large social and business networks with which they can draw upon • Focus on long-term value or relationship, more future oriented Social Skill

9. Emotional Intelligence – Motivation 5 Components of Emotional Intelligence • Motivation Definition • Every effective leader, has motivation, they are driven to achieve • beyond expectations- their own and others • Leaders with motivation are driven by a deep embedded desire • to achieve for the sake of achievement • These leaders are driven beyond the desire for physical rewards • rather than things such as big salaries, titles, and power • Motivation is Critical for Great Leaders • Great leaders are driven by a passion for the work itself often driven to succeed regardless of the cost • Leaders with motivation seek out creative challenges and take great pride in their work • According to Robert Kelley’s, “In Praise of Followers”, great followers are much like great leaders in that they are motivated and driven towards results and high performance • How to recognize Leaders with Motivation • Love to learn and lifelong learners • Restless with the status quo • Eager to explore new approaches to their work Motivation

10. Two Profiles of Emotional Intelligence • Martin Luther King Jr. • American Clergyman, activist, and leader of the American Civil Rights Movement • Best know for the advancement of civil rights using nonviolent civil disobedience • Iconic leader of the civil rights movement • Otto Adolf Eichmann • German Nazi SS Lt Colonel • Major Organizer of the “Final Solution of the Jewish Problem” • Facilitated and managed the logistics of the mass deportation and extermination of Jews in Eastern Europe • Martin Luther King Jr. was an iconic leader with a high-degree of Emotional Intelligence in that he displayed the following: • Tremendous self-regulation and self-awareness as he maintained nonviolent protests in the face of violent and racist organizations • High degree of empathy since he organized and built over 60 organizations and large teams • High amount of Social Skill and Motivation since he successfully lead a civil disobedience movement in the face of social and political persecution • Adolf Eichmann shows a low-degree of Emotional Intelligence in that he displayed the following: • Low self-awareness due to boasting of deeds that were clearly untrue; the statement where he says he killed five million Jews” • Zero empathy, leading the slaughter of millions of women and children • Eichmann did show some social skill in building & leading teams for the logistics of the final solution