Duke energy carolinas stakeholder meeting
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Duke Energy Carolinas Stakeholder Meeting. Independent Entity Services September 12, 2008. Agenda. Customer Survey Results Customer Recommendations Budget Future of Independent Entity Services Appendix Survey Questions and Results . 2. Attachment K – IE Responsibilities.

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Duke Energy Carolinas Stakeholder Meeting

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Duke energy carolinas stakeholder meeting

Duke Energy CarolinasStakeholder Meeting

Independent Entity Services

September 12, 2008


Agenda

Agenda

  • Customer Survey Results

  • Customer Recommendations

  • Budget

  • Future of Independent Entity Services

  • Appendix

    • Survey Questions and Results

2


Attachment k ie responsibilities

Attachment K – IE Responsibilities

  • Evaluation and approval of all transmission service requests

  • Calculation of Total Transfer Capability (TTC) and ATC

  • Operation and administration of Duke Energy Carolinas’ OASIS

  • Evaluation, processing and approval of all generation interconnection requests, and performance of related interconnection studies

  • Coordination of transmission planning


Survey objectives

Survey Objectives

  • Seek continuous improvement of services provided while ensuring the highest value of service

  • Confirm the collaborative efforts showed a seamless transition of tariff administration services to customers

  • Gauge general confidence of customers


Summary of survey questions

Summary of Survey Questions

  • Customer Satisfaction

    • View of Performance

  • Customer Expectations

  • Customer Experiences

    • Consistency of Service

  • Suggested Improvements

  • Expected Impact of Survey

    • Expected follow-up

Survey conducted by: Practical Approaches


Customer satisfaction

Customer Satisfaction

  • Overall Midwest ISO Service Performance

    Reflects Customer Satisfaction

    (23 Respondents)

6


Customer expectations

Customer Expectations

  • Timeliness

  • Accuracy

  • Availability

  • Consistency

  • Compliance with Tariff and Business Practices

  • Communication

7


Customer experiences

Customer Experiences

  • Customers have:

    • Seen increased improvement in Independent Entity services since start-up

    • Indicated Midwest ISO is more knowledgeable now of the Duke Energy –Carolinas system

    • Seen that Midwest ISO has good understanding of upcoming regulatory changes

8


Customer observations

Customer Observations

  • Independent Entity Staffing – customers seem to be comfortable with:

    • Quality of the personnel

    • Number of dedicated staff

    • Current staffing levels for after-hours coverage

    • Execution of FERC requirements

      • NERC and NAESB standards

9


How ie services are provided

How IE services are provided?

  • Customers would like to see the IE improve current services by:

    • More personalized service

    • Follow up on suggested business practice changes

    • Increased understanding of the geographic intricacies of the Duke system

    • No delays in study schedules (Generation Interconnection)

    • Know when to contact Midwest ISO versus Duke Energy – Carolinas

10


How the tariff is administered

How the Tariff is Administered?

  • Customer feedback noted two suggestions:

    • Review the minimum (Daily Firm) and maximum (Hourly Non-firm) lead time for requesting transmission service reservations to further align adjacent markets

    • Make it easier to do business during Daylight Savings Time change

    • Make it easier to do business across regions in different time zones

11


Proposed plan

Proposed Plan

  • The NC Planning Collaborative meets the requirement of FERC Order 890 to provide transparency for transmission planning

    • Independent oversight is no longer needed from the Midwest ISO

  • Continue to use Midwest ISO for the remainder of the Independent Entity functions in order to efficiently implement substantial pending changes in tariff requirements

  • Continue to use Potomac Economics as the Independent Market Monitor

12


Budget

Budget

Initial IE contract specified $2.2 Million

Midwest ISO Services delivered under budget with a reduced scope “scaling back” after hours coverage while performing additional work due to changes in FERC requirements

13


Ie proposed next steps

IE Proposed Next Steps

  • Quarterly Stakeholder Meeting

    • This is the forum for discussing customer survey topics and emergent topics (Upcoming changes, stakeholder input)

    • Tuesday, October 21, 2008 – 2 p.m. to 3 p.m. ET

14


Questions feedback

Questions / Feedback?

15


Appendix

Appendix

  • The following slides are the nine questions asked of the survey participants

16


Survey question 1

Survey Question 1:

As you think about the service (s) you receive from Midwest ISO on behalf of Duke Energy Carolinas’, would you say the services you receive:

Participant Response

17


Survey question 2

Survey Question 2:

Describe what the 2-3 key expectations are that you have of this group

Participant Response is found on slide 7 of this presentation

18


Survey question 3

Survey Question 3:

As you think about the service (s) you receive, would you say that over the past year, things are:

Participant Response

19


Survey question 4

Survey Question 4:

If you could change ONE THING in the way the services/relationship works today, what would that be?

Participant Response is found on slide 7 of this presentation

20


Survey question 5

Survey Question 5:

Comparing the Tariff Administration Service(s) you receive from Midwest ISO to the Tariff Administration Services(s) you received from Duke Energy-Carolinas, would you say Midwest ISO is:

Much better

Better

About the same

Worse

Participant Response

21


Survey question 6

Survey Question 6:

Comparing the Tariff Administration Service(s) you receive from Midwest ISO on behalf of Duke, to the Tariff Administration Services(s) you received from other providers, would you say Midwest ISO/ Duke Independent Entity is:

Much better

Better

About the same

Worse

Than the services you received elsewhere.

Participant Response

22


Survey question 7 9

Survey Question 7-9

Survey Question 7: Is there any issue currently unresolved that we should bring to their attention?

Participant Response corresponds to the information on slides 8, 9,10, 11 & 14

Survey Question 8: What should we have asked you about that we didn’t?

Participant Response corresponds to the information on slides 8, 9,10, 11 & 14

Survey Question 9: Do you think Midwest ISO will take your input seriously and act on it?

Why or why not?

Participant Response corresponds to the information on slides 11 & 14

23


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