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How to Choose the Best Free Help Desk System? PowerPoint PPT Presentation

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How to Choose the Best Free Help Desk System?

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How to Choose


Best Free Help

Desk System?

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  • Do not underestimate the capacity of a free help desk system! You don't always have to pay for an efficient solution to managing user tickets, assigning tasks to your team, and organizing your work.

  • The trick is in choosing a simple but dynamic free helpdesk software. Here are some attributes you should look for when choosing your help desk software:

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Does free mean compromise?

Not, when it comes to a good software system. It would be a waste to invest hundreds of dollars in a paid helpdesk system if you are a small enterprise. Most free helpdesk systems come with major restrictions when compared to their paid versions.

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  • However, there are some systems which are free not because of limitations on the capabilities they offer, but because of the number of people who would use the system.

  • Such free help desk software is perfect for small business owners.

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  • Look for a SaaS solution. SaaS stands for “Software as a Service.”

  • The concept of implementing SaaS solutions is that users don't have to buy hardware or software. Instead, users let a company with its own infrastructure handle the applications for them via the Internet.

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  • A SaaS free help desk system would not cost much even when you decide to upgrade to a paid version. This is because a SaaS service desk system does not have hidden costs like those required to pay for the system server, network configuration, maintenance, etc.

  • A SaaS free help desk system, when upgraded, would usually require a flat monthly fee only.

  • However, read the upgrade policy carefully.

  • A good free helpdesk systems, when upgraded for a flat monthly fee, should not require you to pay extra for every time you add a team member. The flat fee should cover the all additions as your business flourishes, and your team grows.

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  • It is best to avoid free help desk systems that need a lot of configuration.

  • Choose a free helpdesk that is pre-configured in such a manner that the system could be up and running in few minutes.

  • A good helpdesk system – free or paid – comes with an extensive tutorial and help links.

  • The best ones even have

    video tutorials to help anyone

    start using the free help desk

    in a few minutes.

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  • Excellent free helpdesk systems do not require any registration for the trial version.

  • Users could also try out all the functions of the free help desk in an easy-to-use demo before deciding to go for the trial version.

  • Choose a software that comes with an unlimited free edition so that it does not expire even after the trial period ends.

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  • The best free help desk systems should be 100% web-browser based and not require any downloads or installations. The system should not require any local application on the users' desk except for a good Internet connection.

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If you are looking for an intuitive, powerful, and feature-packed free help desk system that is simply to use, then get your free account at

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