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A Toolkit for Continuous Improvement:

A Toolkit for Continuous Improvement:. Angel M. Fonseca, Faculty Sarah G. Petsis, Administrator Ellen S. Young, Staff. A Practical Approach. The Journey. Joined AQIP in 2003 Launched three Action Projects Launched writing team for Systems Portfolio Appraisal Feedback enlightened us.

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A Toolkit for Continuous Improvement:

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  1. A Toolkit for Continuous Improvement: Angel M. Fonseca, Faculty Sarah G. Petsis, Administrator Ellen S. Young, Staff A Practical Approach

  2. The Journey • Joined AQIP in 2003 • Launched three Action Projects • Launched writing team for Systems Portfolio • Appraisal Feedback enlightened us Making quality improvement a “way of doing business” required some tools…quality tools.

  3. AP4 and Training SALE • CQIN (Continuous Quality Improvement Network) 2008 project • Launched Action Project 4: Sustaining a Quality Culture • Initiated quality tools training

  4. Lessons Learned • Discovered we already used some tools, but inconsistently • Documented all tools we found useful, and how we might use them

  5. Consensus Building • Consensus Building • Difficult to attain with different perspectives • NOT a unanimous or majority vote • Can be supported by everyone, no one opposes Once the decision is made…Can I live with it?

  6. Scenario • Arrange in work groups • Scenario – Who gets the money? • Department has $1,000 of a $20,000 budget remaining • Four different faculty request the full $1,000 • Read the Scenario Four requests for $1000……..Who gets the money?

  7. Brainstorming • To build consensus, brainstorm criteria for decision making… • Select a recorder • Allow all contributions • Don’t censor and don’t criticize • No discussion required…. • You have 60 seconds…………..GO! What criteria should be considered for award?

  8. Brainstorming Completed If we had spent more time brainstorming…

  9. Multi-Voting • How do we narrow our brainstorming list to something manageable? • How do we get everyone’s ideas included? • How do we establish consensus?

  10. Multi-Voting • Vote on 1/3 of total items • Place a tally next to the five (5) items you think are the most important criteria • You have 5 minutes… VOTE! Every vote counts…everyone gets a voice!

  11. Multi-Voting Review • Continue rounds of voting as many times as necessary • Identifies most important criteria • Reduces the list

  12. Weighted Voting • More votes = more weight Consensus is gained…Decision is upheld.

  13. PDCA as a QI Tool • Four step problem-solving process • Shewhart cycle, made popular by Deming • Other tools were organized by the PDCA cycle…

  14. PDCA as a Story Board Plan…Do…Check…Act…………………….continuously

  15. JCC’s Quality Toolkit – A Way of Doing Business Benchmarking Charter Brainstorming Check Sheet • PDCA • Meeting Mechanics • Planning, Consensus Building, Decision Making • Problem Solving • Facilitation Guide Agenda Expert Advice Consensus Issue Bin Fishbone Diagram Executive Summary Affinity Diagram Flow Charts Ground Rules Force Field Analysis Multi-Voting Minutes Gantt Chart Evaluation Weighted Voting Plus / DeltaEvaluation Interview/Survey Pareto Chart http://www.jccmi.edu/AQIP

  16. Questions? Angel M. Fonseca Sarah G. Petsis Ellen S. Young Thank you for attending!

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