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October 2011. Vending in Compass Group UK&I The FM perspective Steve Davies – Managing Director, Support Services. Agenda. Compass Group UK and Ireland - A few headlines Overview of Facilities Management Industry Vending in Compass – Now and the future.

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October 2011

October 2011

Vending in Compass Group UK&I

The FM perspective

Steve Davies – Managing Director, Support Services


  • Compass Group UK and Ireland - A few headlines

  • Overview of Facilities Management Industry

  • Vending in Compass – Now and the future

Uk ireland credentials compass size and scope
UK & Ireland Credentials/Compass Size and Scope

  • The largest food and support services company in the world.......

  • In the UK

  • The majority of FTSE 100 companies are our clients.

  • 60,000 employees.

  • National coverage providing services to over 7000 sites.

  • 96% Client Retention Rate.

  • £1.95 billion annual turnover (2012) of which £500m is in Support Services, (FTSE 34)

  • Single services to bundled Facilities Management and fully Integrated self delivery model.

  • ISO 9001, ISO 14001 and OHSAS 18001, SIA accredited.

  • Health and Safety our number 1 priority

Facilities Management Industry

  • £100bn market place

  • 3 million people employed in the profession in the UK

  • Projected 17% growth in the next 5 years

  • 80% of the UK building stock is outsourced to service providers to deliver FM services

  • Services included – Cleaning, Security, Catering, M&E, Business and Office Services

  • and Vending? (discuss)

Uk vending industry snapshot
UK Vending industry…snapshot providers

Did you know?

460’000 vending machines in the UK

£1.6bn industry, 70% regionalised

Cashless is only 4.6% of all payment systems

It costs £17m for every coin change in the UK

Vending in Compass Group UK & I: a snapshot providers

  • An integral part of our food services offer

  • 13,000 vending machines

  • Delivering vending solutions to 3 million consumers each day

  • £80m revenue business unit, 25% in the private sector

  • Portfolio of solutions available to our clients

  • Strategic review underway to cement market leadership (more later)

Vending in Compass Group UK & I FM sector providers

  • 1000 machines in place

  • Delivering vending solutions in non-catered sites, supporting a 24 hour operation and as a support for the restaurant offer

  • Key part of our client and consumer proposition

  • Significant opportunity to develop and grow this part of our FM business

Solutions providers

  • Portfolio of solutions available to our clients ranging from fully managed offers to self delivery:

  • Core

  • Hot beverages

  • Cold beverages

  • Snacking

  • Combi machines

  • Non-core (but growing)

  • Hot Food (Steamplicity)

  • Ice Cream

  • Sandwiches

  • Non-food (health & beauty distress items)

Strategic Way Forward... providers

  • Understanding our consumers’ vending needs are key…(no one seems to hold this information)

  • needs are key…

  • Insights project commissioned with YouGov and Torch to understand our consumers vending needs now and for the future

  • Engaging with over 5000 of our consumers in a structured and multi-layered insight programme

  • Talking to vending users and non-users

  • Understanding habits, motivations, triggers and barriers with Vending

  • Uncovering unmet ‘category’ needs in current solutions

  • Exploring innovative payments methods

  • Across all of our core sectors

Summary providers

  • FM a significant and growing part of the Compass UK & I business

  • Vending solutions integral part of our FM offer, but real headroom for growth

  • We’re investing in understanding our consumers’ future needs

  • Some questions to consider

  • Were your surprised to hear the size of the vending business in Compass?

  • Should we share consumer and market insights and create a single knowledge bank?

  • Are you prepared to develop innovation with us, not for us?

  • What will success look like?