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October 2011. Vending in Compass Group UK&I The FM perspective Steve Davies – Managing Director, Support Services. Agenda. Compass Group UK and Ireland - A few headlines Overview of Facilities Management Industry Vending in Compass – Now and the future.

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october 2011
October 2011

Vending in Compass Group UK&I

The FM perspective

Steve Davies – Managing Director, Support Services



  • Compass Group UK and Ireland - A few headlines
  • Overview of Facilities Management Industry
  • Vending in Compass – Now and the future
uk ireland credentials compass size and scope
UK & Ireland Credentials/Compass Size and Scope
  • The largest food and support services company in the world.......
  • In the UK
  • The majority of FTSE 100 companies are our clients.
  • 60,000 employees.
  • National coverage providing services to over 7000 sites.
  • 96% Client Retention Rate.
  • £1.95 billion annual turnover (2012) of which £500m is in Support Services, (FTSE 34)
  • Single services to bundled Facilities Management and fully Integrated self delivery model.
  • ISO 9001, ISO 14001 and OHSAS 18001, SIA accredited.
  • Health and Safety our number 1 priority

Facilities Management Industry

  • £100bn market place
  • 3 million people employed in the profession in the UK
  • Projected 17% growth in the next 5 years
  • 80% of the UK building stock is outsourced to service providers to deliver FM services
  • Services included – Cleaning, Security, Catering, M&E, Business and Office Services
  • and Vending? (discuss)
uk vending industry snapshot
UK Vending industry…snapshot

Did you know?

460’000 vending machines in the UK

£1.6bn industry, 70% regionalised

Cashless is only 4.6% of all payment systems

It costs £17m for every coin change in the UK


Vending in Compass Group UK & I: a snapshot

  • An integral part of our food services offer
  • 13,000 vending machines
  • Delivering vending solutions to 3 million consumers each day
  • £80m revenue business unit, 25% in the private sector
  • Portfolio of solutions available to our clients
  • Strategic review underway to cement market leadership (more later)

Vending in Compass Group UK & I FM sector

  • 1000 machines in place
  • Delivering vending solutions in non-catered sites, supporting a 24 hour operation and as a support for the restaurant offer
  • Key part of our client and consumer proposition
  • Significant opportunity to develop and grow this part of our FM business
  • Portfolio of solutions available to our clients ranging from fully managed offers to self delivery:
  • Core
  • Hot beverages
  • Cold beverages
  • Snacking
  • Combi machines
  • Non-core (but growing)
  • Hot Food (Steamplicity)
  • Ice Cream
  • Sandwiches
  • Non-food (health & beauty distress items)

Strategic Way Forward...

  • Understanding our consumers’ vending needs are key…(no one seems to hold this information)
  • needs are key…
  • Insights project commissioned with YouGov and Torch to understand our consumers vending needs now and for the future
  • Engaging with over 5000 of our consumers in a structured and multi-layered insight programme
  • Talking to vending users and non-users
  • Understanding habits, motivations, triggers and barriers with Vending
  • Uncovering unmet ‘category’ needs in current solutions
  • Exploring innovative payments methods
  • Across all of our core sectors


  • FM a significant and growing part of the Compass UK & I business
  • Vending solutions integral part of our FM offer, but real headroom for growth
  • We’re investing in understanding our consumers’ future needs
  • Some questions to consider
  • Were your surprised to hear the size of the vending business in Compass?
  • Should we share consumer and market insights and create a single knowledge bank?
  • Are you prepared to develop innovation with us, not for us?
  • What will success look like?