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Redirecting Distracted Participants. Train the Trainer II June 30, 2010. Objectives. Identifying distractions Dealing with Distractions for Various Categories Summary. Identifying Distractions. Phone Scheduling Appointments Transportation Child. Dealing with Distractions.

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Redirecting Distracted Participants

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Redirecting Distracted Participants

Train the Trainer II

June 30, 2010


Objectives

  • Identifying distractions

  • Dealing with Distractions for Various Categories

  • Summary


Identifying Distractions

  • Phone

  • Scheduling Appointments

  • Transportation

  • Child


Dealing with Distractions

Mom is Distracted by the Phone

  • Ask mom to turn the phone off

  • Transportation

  • Contacting the doctor regarding prescription


Dealing with Distractions

Mom is Distracted by Closely Scheduled Appointments

  • Offer to reschedule appointment

  • Let mom know how long the appointment will be and adhere appropriately

  • Provide overview of the appointment so mom knows what to expect

  • Put a reminder in the system to alert staff to remind mom of the length of the appointment to avoid future scheduling conflicts.


Dealing with Distraction

Mom is Distracted with Arranging Transportation

  • Making arrangements prior to counseling

  • Keep local bus/public transportation schedules in the clinic and let mom know when the next times will be

  • Set a time frame and try to stick with it


Dealing with Distractions

Mom is Distracted by the Child

  • Crying

  • Running around

  • Bathroom

  • Hungry

  • Wants to go home


When mom asks a question, she wants to hear what you have to say…


How do you deal with Distracted Participants?


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