Prepared By:
This presentation is the property of its rightful owner.
Sponsored Links
1 / 37

Citizens’ Survey Presentation of Results for Total Sample February 25, 2003 PowerPoint PPT Presentation


  • 88 Views
  • Uploaded on
  • Presentation posted in: General

Prepared By:. 831 E. Morehead Street, Suite 150 Charlotte, North Carolina 28202. Citizens’ Survey Presentation of Results for Total Sample February 25, 2003. Objectives. The Citizens’ Satisfaction Survey was conducted by MarketWise, Inc.

Download Presentation

Citizens’ Survey Presentation of Results for Total Sample February 25, 2003

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Citizens survey presentation of results for total sample february 25 2003

Prepared By:

831 E. Morehead Street, Suite 150

Charlotte, North Carolina 28202

Citizens’ Survey

Presentation of Results for Total Sample

February 25, 2003


Objectives

Objectives

  • The Citizens’ Satisfaction Survey was conducted by MarketWise, Inc.

  • The research objectives of the study were the following:

    • Measure community perceptions of CMPD

    • Measure satisfaction with the services provided by the CMPD

    • Explore perceptions of community safety and crime levels

    • Demographically profile the community


Methodology

Methodology

  • A total of 435 telephone interviews were conducted with Mecklenburg County residents, age 18 or older.

  • Interviewing was conducted Nov. 18 - Dec. 11, 2002.

  • Interviews averaged 17 minutes in length.

  • Hispanics and Latinos who did not speak English were interviewed in Spanish.

  • Margin of error for a sample of 435 is + 4.7 percentage points at the 95% confidence level.


Rating scales

Rating Scales

  • In order to measure perceptions, respondents were asked to use rating scales from 1 to 10. Examples:

    1=Extremely Negative and 10=Extremely Positive

    1=Strongly Disagree and 10=Strong Agree

  • With a 10-point scale there is no exact mid-point; 5 and 6 are equally in the middle of the scale.

  • To simplify interpretation, the data have been collapsed into categories and labeled as follows:

    9,10=Very positive, 7,8=Positive 5,6=Neutral, 1-4=Poor

    9,10=Strong agree, 7,8=Agree, 5,6=Neutral, 1-4=Disagree

  • Ratings of 1-2 and 3-4 have sometimes been combined due to the low percentage of ratings in these categories.


Respondent profile

RespondentProfile


Respondent profile race or ethnic background q1b

Respondent ProfileRace or Ethnic Background(q1b)

  • For the total sample analysis, the data were proportionally weighted to ensure proper representation of all races and ethnic groups. This chart shows results of the weighting.


Respondent profile years lived in charlotte mecklenburg gender

Respondent ProfileYears Lived in Charlotte-Mecklenburg & Gender

Years Lived in Charlotte or Mecklenburg Co.(q1a)

  • Gender(q2)

Male

Female


Respondent profile education employment status q60 61

Respondent ProfileEducation & Employment Status(q60-61)

Education

Employment


Respondent profile household descriptions q62 63

Respondent ProfileHousehold Descriptions(q62-63)

Number in Household

Age of Children in Household

Base=Respondents with children in home (n=175)


Respondent profile age and income q65 67

Respondent ProfileAge and Income(q65 & 67)

Age

Income


Detailed findings

DetailedFindings


Overall impression of the cmpd ratings of total sample q3

Overall Impression of the CMPDRatings of Total Sample(q3)

73% rate the CMPD 7 or higher on the 10-point scale.


Perceptions of the cmpd ratings of total sample q7 12

Perceptions of the CMPDRatings of Total Sample(q7-12)

The majority of respondents rate the CMPD a 7 or higher on each attribute.


Perceptions of the cmpd ratings of total sample q11 12

Perceptions of the CMPDRatings of Total Sample(q11-12)

77% agree the need for police has increased.

43% agree there is an adequate number of police.


Most important police issues unaided responses total sample q16

Most Important Police Issues (Unaided responses)Total Sample(q16)


Perceptions of services provided by the cmpd ratings of total sample q17 23

Perceptions of Services Provided by the CMPDRatings of Total Sample(q17-23)

Majority rate each service a 7 or above, with one exception -- NEPS. However, 19% did not know about the NEPS process.


Perceptions of safety in charlotte mecklenburg total sample q13 15

Perceptions of Safety in Charlotte-Mecklenburg Total Sample(q13-15)

  • 80% agree they feel safe in their own neighborhood.

  • 68% agree that Charlotte-Mecklenburg is a safe place to live.

  • 38% agree they feel safer in Charlotte-Mecklenburg now than 2 years ago.

  • 25% indicate they feel less safe than 2 years ago.


Perception of crime in charlotte mecklenburg total sample q24 25

Perception of Crime in Charlotte-MecklenburgTotal Sample (q24-25)

63% believe crime in Charlotte-Mecklenburg is a serious problem.

49% believe crime has increased over the past two years.

Over the past 2 years, do you think crime in Charlotte-Mecklenburg has…

How serious a problem do you think crime is in Charlotte-Mecklenburg?

Same

Increased

63%

Decreased


Perception of crime in uptown charlotte total sample q26 27

Perception of Crime in Uptown CharlotteTotal Sample (q26-27)

36% indicate crime is a serious problem in Uptown Charlotte.

27%believe crime in Uptown Charlotte has increased.

How serious a problem do you think crime is in Uptown Charlotte?

Over the past 2 years, do you think crime in Uptown Charlotte has…

Don’t know

Increased

Same

36%

Decreased


Perception of crime in your neighborhood total sample q30

Perception of Crime in Your NeighborhoodTotal Sample (q30)

53% indicate crime is not a serious problem in their neighborhood.

27% say crime in their neighborhood is a problem.

53%

27%


Perception of crime in your neighborhood total sample q31 33

Perception of Crime in Your NeighborhoodTotal Sample (q31-33)

Over the past 2 years, has theft . . .

  • Majority indicate thefts, vandalism and violent crimes in their neighborhood have remained the same over the past two years.

  • 12% of respondents believe violent crime has increased.

Don’t know

Increased

Same

Decreased

Over the past 2 years, has violent crime . . .

Over the past 2 years, has vandalism I. . .

Don’t know

Don’t know

Increased

Increased

Decreased

Same

Same

Decreased


Are you an active member of a neighborhood group total sample q34

Are you an Active Member of a Neighborhood Group?Total Sample(q34)

A third are active members of a neighborhood group.


Are you aware that your neighborhood has an assigned community police officer total sample q35

Are you Aware that Your Neighborhood has an Assigned Community Police Officer?Total Sample(q35)

Less than half are aware that their neighborhood has an assigned community police officer.


Citizens survey presentation of results for total sample february 25 2003

Other than 911, have you ever spoken with any police officer about problems in your neighborhood? Total Sample(q36)

39% indicate they have spoken with a police officer about problems in their neighborhood.


Effectiveness of police working with the community total sample q37

Effectiveness of Police Working with the CommunityTotal Sample(q37)

61% believe the police are effective in working with the community to solve problems.

61%


Factors that shape your opinion of the cmpd total sample q38 47

Factors that Shape Your Opinion of the CMPD Total Sample(q38-47)

Personal interaction, word of mouth, and the media are the most influential factors in shaping the community’s opinion of the CMPD.


Interaction with the cmpd total sample q48

Interaction with the CMPDTotal Sample(q48)

  • 82% have had some contact with the CMPD in the past 2 years.


Citizens survey presentation of results for total sample february 25 2003

Was your Call to NEPS Handled in a Timely Manner?Respondents who called non-emergency telephone reporting number in past 2 years(q49)

  • 68% say their call to NEPS was handled in a timely manner.

Base=Those who have called NEPS in past 2 years (n=134)


Victims of crime in past two years q50 51 53

Victims of Crime in Past Two Years(q50, 51 & 53)

Among victims of crime, most are

victims of a property crime.

30% have been a victim of crime in Charlotte in the past 2 years.

Yes

No

Base=Victims of crime in the past 2 years (n=132)

Base=Total Respondents


Crime reporting in past two years q52 54

Crime Reporting in Past Two Years(q52 & 54)

78% of property crime victims reported the crime.

87% of violent crime victims reported the crime.

Did NOT report crime

Did NOT report crime

Reported crime

Reported crime

Base=Victims of a violent crime (n=24)

Base=Victims of a property crime (n=124)


Issues related to terrorism total sample q57 58

Issues Related to TerrorismTotal Sample (q57-58)

How confident are you in Charlotte-Mecklenburg’s ability to respond to terrorist attacks?

How informed are you about the measures being taken to prepare for terrorist attacks?

53%

47%


Executive summary

ExecutiveSummary


Executive summary1

Executive Summary

Perceptions of the CMPD

  • The majority of Charlotte-Mecklenburg residents have a positive impression of the CMPD. Almost three out of four respondents in this survey rate the CMPD “7” or higher on a 10-point scale.

  • The CMPD receives high ratings (7 or higher) on measures related to character. More than two-thirds perceive the department as:

    • courteous,

    • professional and

    • honest.

  • Two out of three respondents also give high ratings (7 or higher) on:

    • crime prevention and

    • response to emergencies.

  • Just short of two-thirds give high ratings on:

    • using good judgement in use of force

    • working with the community to solve problems.


Executive summary2

Executive Summary

Perceptions of the CMPD

  • More than three-quarters of the respondents in the survey agree that the need for police has increased in the past two years. However, less than half believe the CMPD has an adequate number of police.

  • The only service area on which positive ratings fell below 50% was the process for NEPS reporting. However, many respondents did not know about this service area.

  • Although the majority of respondents give the CMPD high ratings (7 or higher) on all the the service areas, except NEPS, the service areas with the lowest ratings are:

    • The process for making a non-emergency report by telephone (NEPS)

    • Police enforcement of drug laws

    • Police enforcement of traffic laws

    • Animal Control services

  • Respondents in this survey indicate the most important issues related to police service are: visibility in neighborhoods, response time, traffic violations, drug law enforcement, burglary, and cooperation with the community.


Executive summary3

Executive Summary

Crime and Safety

  • Most of the respondents agree that they feel safe in the neighborhood where they live and that Charlotte-Mecklenburg is a safe place to live.

  • However, almost two-thirds also believe crime in Charlotte-Mecklenburg is a serious problem, and half believe crime has increased over the past two years.

  • Charlotte-Mecklenburg residents view Uptown Charlotte as safer than Charlotte-Mecklenburg in general. Only about a third believe crime is a serious problem in Uptown Charlotte, while two-thirds indicate it is a serious problem in Charlotte-Mecklenburg overall.

  • Almost a third of the survey respondents had been a victim of crime in Charlotte in the past 2 years. Most of these crimes involved property and the majority reported the crime.


Executive summary4

Executive Summary

Community and Police Interaction

  • Almost two-thirds of the survey respondents believe the CMPD is effective in working with the community to solve problems.

  • Only a third of survey respondents indicated they are active in a neighborhood group.

  • Most survey respondents have interacted with the CMPD in some way in the past two years and these interactions have the most influence in shaping opinions of the department.

    • Other factors that are very influential in shaping community opinion include: word of mouth and the media (TV, newspaper and radio).


Executive summary5

Executive Summary

Terrorism

  • The majority of the respondents in this survey are confident in Charlotte-Mecklenburg’s ability to respond to terrorist attacks.

  • Just less than half of the survey respondents indicate they feel informed about the measures being taken by Charlotte-Mecklenburg to prepare for terrorist attacks.


  • Login