Instructional Plan & Course Evaluation. Team A • Tanya Hopper • Cliff Irvin. Day One. The training program will serve as an introduction for new cashiers to Kudler Fine Foods. • Introduction Video from Kathy Kudler. • Safety Video followed by short comprehension assessment.
Instructional Plan & Course Evaluation
• Tanya Hopper
• Cliff Irvin
The training program will serve as an introduction for new cashiers to Kudler Fine Foods.
• Introduction Video from Kathy Kudler
• Safety Video followed by short comprehension assessment.
• Facility Tour
• HR Paperwork
The instructor will teach the cashiers how to complete an order from start to finish, focusing on specific techniques for efficiency and quality customer service.
Putting the training in action…
• Cashiers Begin Servicing Customers.
• Final Written Assessment
Day Five – Final Assessment
• Cashiers are assigned registers
• Mystery Shoppers
- Error Margin
- Customer Service
• Manager provides feedback highlighting successes and working on opportunities.
The course evaluation asks for the trainee’s opinion on several items, giving the company valuable information that can be put into play for future classes.
The team recommends that Kudler uses this plan with the next group of newly hired cashiers and monitor how effective the training plan was.
Apollo Group, Inc. (2011) Kudler Fine Foods Internet Site Virtual Organizations.
Retrieved from: https://ecampus.phoenix.edu/secure/aapd/CIST/VOP/Business/Kudler2/index.htm