“Working Together to Meet Your Information Needs”

1. WORLDBANK Human Development Network Knowledge Sharing & Advisory Services “Working Together to Meet Your Information Needs” January 16, 2002

2. World Bank Advisory Services “Meeting Your Information Needs” Knowledge Sharing Information and Knowledge Services The Background of Knowledge Sharing Slides adapted from Bruno Laporte

3. World Bank Advisory Services “Meeting Your Information Needs” Knowledge Sharing -- Vision • Center of experience and knowledge on development • Culture of sharing internally • Reaching beyond the Bank James D. Wolfensohn President, World Bank Group Call for the Knowledge Bank (Annual Meetings, 1996)

4. World Bank Advisory Services “Meeting Your Information Needs” Strategy Knowledge and Management quality Partnership and innovation Networks -- Responsibilities Professional Excellence

5. World Bank Advisory Services “Meeting Your Information Needs” Clients Sea of paper Staff Electronic knowledge Information is often low quality and hard to find Tacit Knowledge Knowledge Sharing -- Rationale Past ... Present ... Advisory Services Knowledge Sharing What the client also needs ..... Briefing Relevant polices, guidelines, procedures Relevant bibliographyrefrence materials Most frequently asked questions materials Relevant best practice Country conditions, correspondence personnel, issues Best analytical tools, e.g., economic, financial analyses Relevant knowledge is made available just-in-time Text of previous similar task outputs Most knowledgeable gurus on key issues Relevant country, sector data Most frequently made mistakes in the past

6. World Bank Advisory Services “Meeting Your Information Needs” What is an Advisory Service? Information and Knowledge Services Definition & Work of Advisory Services

7. World Bank Advisory Services “Meeting Your Information Needs” World Bank Advisory Services At the World Bank, Advisory Services act as the central hub of Networks and other groupings and highlight the support they can offer. They serve as the human interface for learning and Knowledge Sharing. One of their main functions is to provide a "one-stop shop" torespond to information needs on various development topics. They ensure that responses are given, usually within 24-48 hours, to internal and external queries. As one of the most successful Knowledge Management Initiatives, there are now 20 Helpdesks/Advisory Services throughout the Bank.

8. World Bank Advisory Services “Meeting Your Information Needs” World Bank Advisory Services One of the strengths of advisory services is their ability to pull together responses from many information sources and gather experience from a wide range of experts. Although advisory services may use different means to answer queries, often they respond by sharing relevant references, materials, reports, website links, and connections to experts. Information collected is used to answer specific queries and then developed into knowledge products. This knowledge base is used to respond to future queries. As one of the most successful Knowledge Management Initiatives, there are now 20 Helpdesks/Advisory Services throughout the Bank.

9. World Bank Advisory Services “Meeting Your Information Needs” Contact Us • Education Advisory ServiceEmail: eservice@worldbank.orgWebsite: www1.worldbank.org/educationTel: 202 458-5000/ Fax: 202 614-5000Room: G8-070/MSN: G8-800 • Health/Population AdvisoryServiceEmail: healthpop@worldbank.orgWebsite: www.worldbank.org/hnpTel: 202 473-2255/ Fax: 202 614-0657Room: G7-152/MSN: G7-702 • Nutrition Advisory ServiceEmail: nutrition@worldbank.orgWebsite: www.worldbank.org/hnpTel: 202 473 -2255/Fax: 202 522-3234Room: G7-050/MSN: G7-702 • Social Protection Advisory ServiceEmail: socialprotection@worldbank.orgWebsite: www1.worldbank.org/spTel: 202 458-5267/Fax: 202 614-0471Room: G8-138/MSN: G8-802