Predictable relationships
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Predictable relationships. What did it mean?. Systems for work processes to make the business predictable Taking a scientific approach to the business Input  Output (Activity  P roduction) Knowing what you need to do today to get the results you want in the future

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Predictable relationships

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Predictable relationships

Predictable relationships


What did it mean

What did it mean?

  • Systems for work processes to make the business predictable

  • Taking a scientific approach to the business

    • Input  Output (Activity  Production)

    • Knowing what you need to do today to get the results you want in the future

    • Way to prioritize and track daily tasks

  • Led to the development of the One Card System

    • A way to track prospect and client relationships

    • A system to track activity and production


Why did it work

Why did it work?

  • Developed a system that integrated all components of the business (sales, service, follow-through) with the client at the center of all

  • Gave representatives improved efficiency, effectiveness, and solved the “what to do first” dilemma

  • Staying in touch with prospects and clients demonstrated the representatives’ trustworthiness


Others who a gree

Others who agree

  • The secret of your future is hidden in your daily routine.--Mike Murdock

  • Promises are the uniquely human way of ordering the future, making it predictable and reliable to the extent that this is humanly possible. -- Hannah Arendt

  • I've always seen the world through the eyes of a scientist. I love the predictable outcomes that science gives us, the control over the world that that can render. -- Barbara Kingsolver

  • Life is too complicated not to be orderly.

    -- Martha Stewart


How can predictable relationships help you

How can Predictable Relationships help you?

  • Systematize your business. If you do something more than once, put a system in place to save time and be more efficient.

  • Strengthen relationships with prospects, clients, and staff by ensuring that you follow through on EVERY commitment you make.

  • Be a student of your business. Understanding how your activity leads to results allows you to make better decisions and spend your time more wisely.


Questions to discuss

Questions to Discuss

  • What are the strengths and opportunities of your client management system?

  • What is your system to follow-through on commitments made to clients? To staff?

  • How effective is your system for activity tracking?

  • What is your key take-away from today’s discussion?


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