National Safety – Policies and Best Practices for the Lebanese Community

1. National Safety – Policies and Best Practices for the Lebanese Community Corine Feghaly Consumer Protection Senior Expert Telecommunications Regulatory Authority (TRA), Lebanon (c) TRA- Lebanon Proprietary

2. AGENDA • Analyzing Youth Cyber Threats • Policies and Best Practices • LebaneseEfforts for a Knowledgeable Community • Partnership Efforts • Awareness Level Stats in Lebanon (Before and After) • Awareness Media Plan and Effects on the Economy (E-Aman) • Service Providers Code of Practice for the Benefit of the Economy • Essence in Influencing Internet Cafes • Efforts for the Safety of the Youth (c) TRA- Lebanon Proprietary

3. Cyber Threats Threats identification (ITU guide, 2009) Online Fraud Films and Sites that affect ethics and personality • Child pornography Violence Online Gaming & Addiction Illegal Gambling Insults and Labeling Racism Identity Theft Cyber-bullying (c) TRA- Lebanon Proprietary

4. Policies and Best Practices European Parliament and ITU recommendations • Create Public awareness, with a clear definition of policies, best practices, tools and necessary resources needed to adapt and use in each country • Take actions to enable minors to make responsible use of audiovisual and on-line information services by improving the level of awareness among parents, teachers and trainers • Draw-up a code of Practice in cooperation with professionals and regulatory authorities at national and Community level and support efforts aimed at developing guidelines on the online protection by policy makers and regulators • Adopt a quality label for service providers, so that users can easily check whether or not a given provider subscribes to a Code of Practice • Examine the possibility of creating filters which would prevent information offending against human dignity from passing through the Internet • Identify risks and vulnerabilities faced in cyberspace as ICT technologies (Internet and other electronic resources) are in permanent ongoing expansion (c) TRA- Lebanon Proprietary

5. Current and Future Lebanese Youth Efforts (c) TRA- Lebanon Proprietary

6. Partnerships (PPP) for the Ultimate Goal of Online Safety and a Prospering Economy

7. Important Statistics of Awareness level Awareness is a critical tool for a protected online generation and to develop a knowledgeable society (CRDP statistics sources) • A field study at the national level conducted 2 years ago consisted of: • 1,000 children and adolescents from 100 schools (public, private and UNRWA) between the ages of 12 and 18. • 878 parents of children selected. • 334 teachers and principals. • 144 owners of Internet cafes visited by children subjects of the investigation. • Internet Usage • 12% of students visit pornographic sites • 10% play "poker" and "gambling" online • 5% are involved in acts of fraud • 4.2% are involved in blackmail • 3.3% are involved in acts of insulting others • 28% wait for their parents to leave home to use the Internet • 29% believe that their parents will not accept what they are doing online (c) TRA- Lebanon Proprietary

8. Lebanese Students Trusting the Internet Lack of Awareness is obvious (CRDP statistics sources) Approximately 62% of students in the selected sample talked to strangers online and gave out personal information: Name: 56.8% Age: 51.8% Name of school: 26.9%   Photo: 23% Physical Details: 17.2% Their most frequently visited places: 9.6%   Financial Information: 1.3% Meeting a Stranger • 43.3% of students physically accepted to meet persons they have talked to online • 30.7% of them did not take permission from their parents • 31.9% informed one of their friends or siblings about their meeting • 9.1% did not inform anyone about these meetings • 18.8% had someone accompany them Consequences • 10% of these meetings were annoying • In 7.8% of these meetings, the students were exposed to sexual harassment • 7.8% of them have confirmed that the person whom they met different from the person they claimed to be • 2.6% of them were confused because the person ended up knowing a lot about their personal issues (c) TRA- Lebanon Proprietary

9. Some Important CRDP Graphs How Internet is Accessed Usage Frequency (c) TRA- Lebanon Proprietary

10. Significant Improvement in Awareness level awareness about online safety Further to 3 years PPP Implementation Projects Awareness of Online Safety is Obvious (Sources: World Vision, 2013) (c) TRA- Lebanon Proprietary

11. Significant Improvement in Awareness Level awareness about online safety Proportion of Children and their Parents who Use Appropriate Safety Measures (Sources: World Vision 2013) (c) TRA- Lebanon Proprietary

12. Awareness Media Plan Goals and objectives: A Media Plan to influence Lebanese citizens to act responsibly in Cyberspace through the development of an informative national website and a Social Media plan to support it, and a TV and media campaign kicking off the awareness and discussion in the community. www.tra.gov.lb

13. Media Plan Framework for a Knowledgeable Economy E-Aman National Website Social Media Awareness campaign • Pre-launch phase including: Defining requirements, design and development, content generation and translation, domain name acquisition and hosting • Launch Phase including soft launch and official launch and promotion • Post-launch and maintenance phase including training support maintenance and enhancement • Design and development of supportive social media platforms (Facebook, Twitter, Google+, Youtube…) • Continuous monitoring and updating of platforms • Material generation specialized for social media platforms • Cross-platform promotion • preparatory phase, before launching campaign and national website (fact sheets to journalists, media briefings, interviews/stories in newspapers) • Launching website and national awareness campaign (launch in TV’s, Radios, billboards and leaflets) + Large event and Roll-out road shows • Maintenance phase (Roll out short recall campaign on TV and radios every 2 months, press conference 3 months after the major launch, interviews and talk shows) • Increase awareness level of responsible use in cyberspace • Increase awareness through different social media channels • Design and development of national website • Creation of national safety identity

14. National Media Plan Prepares Lebanese Future Generations for Safe Online Business Ventures until E-commerce law E-Aman National Website Provides Tools for Safe Surfing (c) TRA- Lebanon Proprietary

15. Efforts Towards Developing a Code of Practice for ISPs Proposed Framework Awareness Finalize Code of Practice for Internet Service Providers Monitor implementation • Set final requirements from Internet Providers to include at minimal: Providing tools, pointing to national website, updating their website with internet safety awareness and influencing internet cafes for responsible use (mainly for ISPs) • Partner with MOT to finalize Code of Practice • Follow up for signature with ISPs and Mobile Operators • Brief ISPs and operators on MOT and TRA initiatives and projects in terms of internet safety • Brief concerned NGOs and ministries (World Vision, Scouts, Himaya, MOEHE, Ministry of Social Affairs, Ministry of Interior…) • TRA/MOT yearly check before License renewal with constant modifications on Code of Practice whilst benchmarking with national changes and best practices • Implement, support and Monitor • Plan and implement Press conference • Sign Inter-ISP agreement with internet providers (c) TRA- Lebanon Proprietary

16. Efforts Towards Influencing Internet Cafes Influencing Internet Cafes mainly to ensure data privacy, with the cooperation of municipalities by means of standardization, requiring them to: • Maintain stored data and traffic data information and log use in a safe place for a "specific" period of time • Provide direct access and necessary facilities "to those legally entitled to” personnel • Ensure that personal data is appropriate, accurate, updated and addressed according to the legal manner and treated in accordance with personnel data rights • Take all measures to protect against unauthorized access such as manipulation / loss of personnel data • Protect the privacy of personal information collected from monitoring the use of children • Agree to a contractual obligationin which they comply to applied rules related to dealing with data and ensure that above arrangements exist and are in place • Abide by enforced laws and Secure areas designated for the use of children and minors • age verification • identity check • content filtering and text analysis • Checking contents to be used by children (c) TRA- Lebanon Proprietary

17. A knowledgeable community TRA is also currently working on a project with the MOT for a train the trainer project for young E-Ambassadors to share their knowledge within their communities Implementation Evaluate Level of knowledge on online safety Design the train the trainer program • Select, train and support 1000 E-Ambassadors • Hold a roundtable with community stakeholders (ISPs, Internet Cafes, NGOs, municipalities…), concerned ministries (Education, Social Affairs, Interior…) and media to continuously support ambassadors, to support new hotline and to support curriculum additions on COP • Monitor implementation, report progress and evaluate awareness level improvement • Hold discussion groups to evaluate levels of knowledge among 5 schools in the different areas of Lebanon and gather information on safety tools for implementation in the community • Benefit from the Education Center at MOEHE survey experience in public schools on COP • Set requirements for a training model (development, implementation and evaluation phase) • Partner with key NGOs to create the training model • Develop funding proposal for implementation • Identify online risks and gaps • Select training model • Implement, support and Monitor (c) TRA- Lebanon Proprietary

18. THANK YOU (c) TRA- Lebanon Proprietary