Resolving Conflicts and Improving Teamwork

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3/24/2012. Resolving Conflicts and Improving Teamwork. 2. Common Causes of Conflict . Different perspectives: Short versus long termDifferent ObjectivesDifferent ExpectationsMiscommunication. 3/24/2012. Resolving Conflicts and Improving Teamwork. 3. Causes of Conflicts. Different levels of Knowl

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Resolving Conflicts and Improving Teamwork

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1. 3/25/2012 Resolving Conflicts and Improving Teamwork 1 Resolving Conflicts and Improving Teamwork Perri Cebedo and Associates Sales and Marketing Training

2. 3/25/2012 Resolving Conflicts and Improving Teamwork 2 Common Causes of Conflict Different perspectives: Short versus long term Different Objectives Different Expectations Miscommunication

3. 3/25/2012 Resolving Conflicts and Improving Teamwork 3 Causes of Conflicts Different levels of Knowledge Conflict in Personality and Social Styles Failure to Obtain Commitment Commitment not translated in Gantt Charts

4. 3/25/2012 Resolving Conflicts and Improving Teamwork 4 How to Manage Conflict Easier to Prevent than Resolve An ounce of Prevention is better than a Pound of Cure Understand the Common Causes of Conflict Minimize/Eliminate these Causes Positively Promote Harmony and collaboration

5. 3/25/2012 Resolving Conflicts and Improving Teamwork 5 Underlying Causes of Conflict

6. 3/25/2012 Resolving Conflicts and Improving Teamwork 6 To Combat Ignorance, Miscommunication TEAMS across Departments Train all on Marketing Educate all during the Launch of a New Product Graduation of New Reps Educate Everyone on Four Social Style

7. 3/25/2012 Resolving Conflicts and Improving Teamwork 7 To Combat Ignorance, Miscommunication The Culture of Sharing The Lesson of the Candle The Circle of the Candle The Company School The Inventory of Talent Recognizing Top Sharers Awards

8. 3/25/2012 Resolving Conflicts and Improving Teamwork 8 Positive Techniques to Get Commitment Involve all your internal clients So they become co-Authors of your idea Recognize the needs of the other person Always consult others, seeking their input Avoid memoranda the esp. negative kind! Build goodwill by doing favors for others

9. 3/25/2012 Resolving Conflicts and Improving Teamwork 9 Positive Techniques to Get Commitment Keep team members always well informed Reward suggestions Reward achievements Be humble; Accept responsility for failure Ask for feedback on your leadership style, image Maintain good relations by applying the Platinum Rule

10. 3/25/2012 Resolving Conflicts and Improving Teamwork 10

11. 3/25/2012 Resolving Conflicts and Improving Teamwork 11

12. 3/25/2012 Resolving Conflicts and Improving Teamwork 12

13. 3/25/2012 Resolving Conflicts and Improving Teamwork 13

14. 3/25/2012 Resolving Conflicts and Improving Teamwork 14 MOTIVATING DRIVERS Drivers want: Authority Challenges Prestige Freedom Varied activities Difficult assignments Logical approach and Opportunity for advancement

15. 3/25/2012 Resolving Conflicts and Improving Teamwork 15 MANAGING DRIVERS Strategies: Provide direct answers; be brief and to the point Ask what question, not how. Stick to business. Outline possibilities for person to get results; solve problems; be in charge. Stress logic of ideas or approaches When in agreement, agree with facts and ideas, not persons. If timelines or sanctions exist, get them into open but relate them to end results or goals.

16. 3/25/2012 Resolving Conflicts and Improving Teamwork 16 MOTIVATING EXPRESSIVES Expressives want: Social recognition Popularity, people to talk to Freedom of speech Freedom from control and detail Favorable working conditions Recognition of abilities To help others and chance to motivate people.

17. 3/25/2012 Resolving Conflicts and Improving Teamwork 17 MANAGING EXPRESSIVES Strategies: Provide favorable, friendly environment. Provide chance for them to verbalize about ideas, people and their intuition. You provide ideas for transferring talk to action. Provide testimonials of experts on ideas. Provide time for stimulating and fun activities. Provide details in writing but don’t dwell on them. Provide democratic relationship. Provide incentives for taking on tasks.

18. 3/25/2012 Resolving Conflicts and Improving Teamwork 18 MOTIVATING AMIABLES Amiables want: Status quo, security of situation Time to adjust Appreciation Identification with group Stable work pattern Limited territory Areas of specialization

19. 3/25/2012 Resolving Conflicts and Improving Teamwork 19 MANAGING AMIABLES Strategies: Provide a sincere, personal and agreeable environment. Provide a sincere interest in them as a person. Ask how questions to get their opinions. Be patient in drawing out their goals. Present ideas or departures from status quo in a non-threatening manner to give them a chance to adjust. Clearly define roles or goals in their place in the plan. Provide personal assurances of support. Emphasize how their actions will minimize their risk.

20. 3/25/2012 Resolving Conflicts and Improving Teamwork 20 MOTIVATING ANALYTICALS Analyticals want: Security, no sudden changes Personal attention Little responsibility Exact job descriptions Controlled work environment Status quo, reassurance

21. 3/25/2012 Resolving Conflicts and Improving Teamwork 21 MANAGING ANALYTICALS Strategies: Take time to prepare your case in advance. Provide straight pros and cons of ideas. Support ideas with accurate data. Provide reassurances that no surprises will occur. Provide exact job description with precise explanation of how it fits into the big picture. Provide step-by-step approach to a goal. If agreeing, disagree with facts, not person. Be prepared to provide many explanations in a patient, persistent manner.

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