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MALAYSIA

Joint Working Group (JWG) - Public Administration and Governance Malaysia-India (New Delhi 26-29 Aug 2014) DELIVERING GOVERNMENT SERVICES THROUGH ICT. MALAYSIA. Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) , Prime Minister’s Department Malaysia. CONTENT.

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MALAYSIA

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  1. Joint Working Group (JWG) - Public Administration and Governance Malaysia-India(New Delhi 26-29 Aug 2014)DELIVERING GOVERNMENT SERVICES THROUGH ICT MALAYSIA Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) , Prime Minister’s Department Malaysia

  2. CONTENT

  3. PUBLIC SECTOR ICT VISION PUBLIC SECTOR ICT VISION Towards Quality Public Service Delivery through use of ICT and Multimedia VISION Efficient and Effective Online Service Streamlining internal process and change work habit’s Connect agencies through secured communication network. OBJECTIVE

  4. MALAYSIAN PUBLIC SECTOR ICT STRATEGIC PLAN (2003-2010) 6 7 5 3 2 1 4 Strategic thrust to address the gaps in the current environment Increase cohesiveness within the back-office functions through integration of internal processes Public Sector’s ICT Vision Improve service delivery through increased public facing and cross agency initiatives Users Businesses GovernmentEmployee Citizens SMS WAP Web IVR Phone Counter Fax Enhance the infrastructure to support on-going and future ICT initiatives Gateway Facilitate sharing of knowledge and experience by capturing information across government Community Applications Enterprise WideApplications Develop ICT skills in the Public Sector and encourage an e-enabling culture Agency SpecificApplications Strengthen the current ICT governance framework to further improve coordination of ICT programmes Knowledge Bank Continuously develop policies to encourage electronic transactions Enabling Environment • Leadership & Coordination • People & Culture • Policy / Legislation • Infrastructure & Standards

  5. ICT POLICY Strategic Plan Governance Application Security Procurement PUBLIC SECTOR ICT POLICY Infrastructure

  6. PUBLIC SECTOR ICT DIRECTION PUBLIC SECTOR ICT DIRECTION Delivering Services Through an Integrated and Connected Government 2010 System Integration Web Applications 2005 COMPUTERISATION PROGRAMMES IN PUBLIC SECTOR Electronic Government (G2C, G2B, Internet, Intranet) 1997 Management Information System 1980 Data Processing 1970

  7. Spectrum of Public Sector Services Government employees Citizens Business communities • Aids to poor community -eKasih – • Online Job application -JobsMalaysia • Online income tax assessment- eFiling • Online payment for various services • Checking exam results – • secondary schools, institution • of higher learning • App. of loan/ scholarship • Enrollment to primary schools • Online registration for company- eLodgement • Online licenses applications • eProcurement • Application of MSC status • Registration of employers and employee – Tax department, • SOCSO, EPF • Online application of loans, grants and incentives • eLearning • HRMIS – HR information system • Application to Government Assessment courses • Knowledge Portal • Application of government resorts

  8. Challenges

  9. MOVING FORWARD……. PUBLIC SECTOR ICT STRATEGIC PLAN (2011-2015) “POWERING PUBLIC SECTOR DIGITAL TRANSFORMATION “ 5 ProgramS Promosi Penyampaian Perkhidmatan Awam.

  10. … MOVING FORWARD PUBLIC SECTOR ICT STRATEGIC PLAN (2011-2015) “POWERING PUBLIC SECTOR DIGITAL TRANSFORMATION“ 6 POLICY TARGETS 1 2 3 4 5 6 Promosi Penyampaian Perkhidmatan Awam.

  11. …Moving Forward Transforming Public Service – Designing Public Services Around People and Business Example of Current implementation... MyClear – ePayment solutions involving 7 local banks MySMSservices for 328 agencies MyApp services for 6 Agencies • MyIdentity(Citizen Registry) • 4 pilot agencies • Rolling out to 7 agencies • Mybayar & MyForms– • 42 agencies • 103 services • 1GovNet • 10,500 lines • 139 agencies • Government Data Center • 60 agencies • Pilot Project • Price Watch • Sentiment Analysis • Crime Prevention • Infectious Disease Forecasting

  12. THANK YOU www.malaysia.gov.my www.mampu.gov.my

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