NENA 2003 Annual Conference June 18, 2003 Kenneth Moran Director, Defense and Security

1. Telecommunications Service Priority NENA 2003 Annual Conference June 18, 2003 Kenneth Moran Director, Defense and Security Federal Communications Commission kmoran@fcc.gov NENA 2003 Annual Conference June 18, 2003

2. OBJECTIVE To ensure priority restoration of communications services most critical to the safety and security of American citizens NENA 2003 Annual Conference June 18, 2003

3. Guaranteed Priority Restoration • Protection during disasters: floods, forest fires, hurricanes, tornadoes, earthquakes, and terrorist attacks • Provides guaranteed priority restoration of telecom services when service providers’ resources are overextended NENA 2003 Annual Conference June 18, 2003

4. About the Program • How it works • Who qualifies • Sponsors • Priority levels • User Responsibilities • Cost NENA 2003 Annual Conference June 18, 2003

5. How it works User Driven • User identifies essential services • User requests FCC sponsorship • User enrolls through NCS • User requests service from carrier • When outage occurs, service provider must restore TSP lines first NENA 2003 Annual Conference June 18, 2003

6. Who qualifies • Any entity engaged in activities essential for the security and safety of American citizens that relies on telecommunications services. • Federal, state, or local government or private industry NENA 2003 Annual Conference June 18, 2003

7. Federal Sponsor • Non-federal organizations require federal sponsor • FCC will sponsor any qualifying 9-1-1 request • User must request NENA 2003 Annual Conference June 18, 2003

8. PriorityLevel • National security leadership • Security posture and attack warning • Public health, safety, law and order • Public welfare/economic posture NENA 2003 Annual Conference June 18, 2003

9. User Responsibilities • Identify services requiring priority • Request and justify priority • Ensure access to premises, equipment • Report failed services • Designate 24 hour point of contact NENA 2003 Annual Conference June 18, 2003

10. Cost • Service providers charge for TSP • TSP charges vary by carrier and location • Cost structure • Per line • One time charge • Monthly charge NENA 2003 Annual Conference June 18, 2003

11. 9-1-1 Participation • Less than 10% of PSAPs (500 of 7,500) have TSP coverage • Coverage mostly in few concentrated areas • Most areas have no coverage NENA 2003 Annual Conference June 18, 2003

12. 9-1-1 Participation Vital • Threat to nation and critical telecom infrastructure still exists • 9-1-1 centers are on the front lines during any disaster • Operation of 9-1-1 centers is vital to all citizens • TSP is only guarantee that 9-1-1 centers will go to front of the line NENA 2003 Annual Conference June 18, 2003

13. Outreach • Increase awareness of the program • Encourage examination of emergency telecom needs of communities • Encourage cost benefit analysis • Can a community afford not to participate? NENA 2003 Annual Conference June 18, 2003

14. For more information or to enroll contact NCS or the FCC • National Communications System • Internet http://tsp.ncs.gov • E-Mail tsp@ncs.gov • Phone 703-607-4933 ( Deborah Bea ) • Federal Communications Commission • Internet http://www.fcc.gov/hspc/emergencytelecom.html • E-Mail tspinfo@fcc.gov • Phone 202-418-0802 ( Kenneth Moran ) NENA 2003 Annual Conference June 18, 2003