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Knowledge Management and Intelligence Analysis Tools. Innovations in Justice: Information Sharing Strategies and Best Practices June 2007. Kristie L. Manzi Senior Management Analyst Supervisor Florida Department of Law Enforcement Office of Statewide Intelligence

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Knowledge Management and Intelligence Analysis Tools

Innovations in Justice:

Information Sharing Strategies and Best Practices

June 2007

Kristie L. Manzi

Senior Management Analyst Supervisor

Florida Department of Law Enforcement

Office of Statewide Intelligence

Financial Crime Analysis Center

[email protected]


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Knowledge Management

  • Knowledge Management comprises a range of practices used by organizations to identify, create, represent, and distribute knowledge for reuse, awareness and learning.

Source: Wikipedia.org


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Knowledge Management

  • Programs are typically tied to organizational objectives and are intended to achieve specific outcomes, such as

    • shared intelligence

    • improved performance

    • competitive advantage

    • higher levels of innovation

Source: Wikipedia.org


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Knowledge Management & Intelligence Analysis

  • How does this affect intelligence analysis?

  • How is knowledge being transferred?

  • Are we asking the right questions?

  • Do we have

    • The right information?

  • Are we producing

    • The right thing?


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Knowledge Management & Intelligence Analysis

  • Do we understand the data?

    • Business rules

    • Limitations

  • How do we get there?


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Knowledge Management & Intelligence Analysis

  • Training/Development

    • Progression from basic to advanced

      • Intelligence analysis

      • Analytical techniques

      • Computer programs/software

      • Basic law enforcement intelligence

      • On-the-job

      • Specialized


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Knowledge Management & Intelligence Analysis

  • Training/Development

    • Mentoring

      • Senior analysts

      • Rotation

    • Professional development

      • Retention

      • Career progression

      • Continuing education


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Knowledge Management & Intelligence Analysis

  • Training/Development

    • Critical product review

    • Feedback

    • Peer review

  • Procedures manuals

    • Sample products

    • Process documentation


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Technology

  • Absolutely!

  • To augment the intelligence cycle

    • Collection

    • Collation

    • Analysis

    • Dissemination

  • Issues/Challenges

    • Validation/Evaluation

    • Critical thinking

    • Motivation


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Intelligence Cycle

Planning

Planning

Re-evaluation

Collection

Collection

Evaluation

Evaluation

Dissemination

Analysis

Collation


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The Financial Crime Analysis Center and Technology

  • Tactical support to law enforcement and prosecutors

    • Financial Crimes Enforcement Network (FinCEN)

    • FDLE Financial Transaction Database

    • Spreadsheets and pivot table reports

    • Pattern discovery and visualization tools

  • Secure, on-line assistance request form


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Knowledge Management & Intelligence Analysis

Challenges

Fails to meet customer’s needs

The wrong data

Afraid to ask

No analysis, “dressed-up information”

Don’t understand the data


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Knowledge Management & Intelligence Analysis

The intelligence process (cycle)

Validated

Right data

Processed

Information + Analysis = Intelligence


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The Financial Crime Analysis Center and Technology

  • Proactive analysis using various on-line financial resources

  • Develop cases meeting the FDLE investigative strategy

  • Use pattern discovery and visualization tools

    • Trend/pattern analysis

    • Link and/or event flow analysis and visualization

    • Spreadsheets & pivot table reports


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The FCAC Use of Technology

Proactive Case Example


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