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Implementing a Virtual Learning Center in an Organization

ITHET-2001, Kumamoto, Japan, July 2001. Implementing a Virtual Learning Center in an Organization. Dr Gilbert Paquette Professor, Télé-université du Québec Director of CIRTA Center for Inter-university Research in Telelearning Applications http://licef.teluq.uquebec.ca/gp.

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Implementing a Virtual Learning Center in an Organization

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  1. ITHET-2001, Kumamoto, Japan, July 2001 Implementing a Virtual Learning Center in an Organization Dr Gilbert Paquette Professor, Télé-université du Québec Director of CIRTA Center for Inter-university Research in Telelearning Applications http://licef.teluq.uquebec.ca/gp

  2. Presentation Plan • Presentation • Distance Education Models • Explor@ Virtual Learning Center • Instructional Engineering • Principles for Implementation • Questions

  3. 1- Télé-université du Québec (TELUQ) • First totally distance university in Canada and in the francophone world • Has trained over 200 000 students since 1972 • 90% are adults workers: teachers, administrators,… • Delivers 300 courses in 32 programs • Plurimedia and web support in all courses • 40 full web courses • CAERENAD – International effort by 6 universities including Chile, Brazil and Costa Rica

  4. TeleLearning Network of Centers of Excellence (TL-NCE) Ontario Institute for Studies in Education University of Toronto Université de Waterloo Simon Fraser Université de la Colombie Britannique Université d’Ottawa Université Carleton Université de l’Alberta Télé-université Université de Montréal Université McGill Université du Québec à Montréal Université Concordia Université Bishops Université Athabasca Université du Québecà Chicoutimi Université de Saskatchewan Université Laval Université duNouveau-Brunswick Université de Winnipeg Université Acadia Université Memorial Bureau de gestion (SFU) CIRTA Université de Guelph Université Wilfrid Laurier Université York Université Queen’s Université Brock Université Western Ontario

  5. LICEF/CIRTA Research Centre • LICEF -Télé-université‘s Research Center (1992) • CIRTA –Researchers in 9 Québec universities • Multidisciplinary teams: Education, Computer Science, Telecom, Psychology, Linguistic, • Groups 120 members, permanent staff of 40 full-time, plus professors and students • Largest Research Center in Distance Education in Québec and Canada • Mission: To create knowledge TeleLearning models, methods and technologies to help people and organizations gain knowledge and skills

  6. Bookmarks 1972: Télé-université is created. 1973: Training teachers On-line to LOGO, CBT Authoring… 1986: GOIA: Knowledge-based training and Micro-Intel Inc: 1992: LICEF Research Center is created. 1995: AGD/MOT Knowledge Editor, Virtual Campus Model. TL-NCE starts 1998: Explor@ – Virtual Learning Centers. MISA 3.0 – Instructional Engineering Method. 1999: Implementation: Universities and Companies. 2000: SavoirNet Project MISA 4.0 – ADISA – Explor@-II CIRTA is created + International Research Chair

  7. Expertise Information Expert Learner Rumors Learner Learner Learner 2- Distance Education Models • Exponential growth of information -Increased training needs • Knowledge Management - Knowledge intensive learning • “Nano-seconds development” constraints • Information access is fast – Learning takes time

  8. Distributed Learning Models Distributed classroom High-tech classroom Hypermedia self-training Learner Learner Trainer Learner Learner Trainer Server Server Learners Learner Learner Performance support Community of practice On-line teaching Learner Learner Learner Learner Learner Learner Task Task Trainer Server Server Learner Learner Learner Server Learner

  9. Learner R PERSONAL KNOWLEDGE Learning process I/P I/P Designer R Design process Learning System S S Trainer Facilitator R Pedagogic Assistance Training process INFORMATION S Manager Managing process Management Support R Informer I/P R COLLECTIVE KNOWLEDGE Information process I/P Actors in a VLC

  10. LEARNER : Navigates the learning scenario Consult information resources transforms information Produces a solution into knowledge Diagnoses the difficulties TRAINER : Coaches the learner facilitates learning Evaluates learner’s progress Presents information INFORMER: Displays digitized information provides information Answers content questions Creates and manages groups MANAGER : Organizes delivery manages actorsand events Manages the actors network DESIGNER : Analyzes learning needs Models the knowledge builds and maintains the Designs and develops the system learning system Actors Function and Roles Actor/Function Examples of roles

  11. 3- The Explor@ VLC support system LEARNERS DESIGNERS CONTENT EXPERT EXPLORA Server (Html \ Java) INTERNET TRAINERS ADMINISTRATORS Persons and Groups Resources Courses

  12. Administrator’s environment

  13. Designer’s environment

  14. Redesigning for the Web Artificial Intelligence Course • Printed Guide (80 pages) • Manual (560 pages) • Eight 30 min. Videos • Six CBT ’S • Tutors on the phone • Individualized learning • Communication through mail,telephone,TV Web Site Manual + PDF Video stream or CD or VHS Integrated to the web site Telematic tutoring + collaboration Complete telematic communication

  15. Learner’s environement

  16. Trainer’s environment

  17. Professional Education

  18. Technician training at Hydro-Québec

  19. Explor@ TL operating system Organization’s User’s Bank Organization’s Resource Bank Actor’s environments Web Site Web Site Web Site Reusable Learning Materials An Open Architecture http://www.licef.teluq.uquebec.ca/exploraDemo

  20. 4 – Instructional Engineering TeleLearning model? Anywhere, anytime, anypace, anybody? Inter-activity, collaboration? Actors, roles, resources? Resource management, inter-operability,scalability? Knowledge and competence management? Learners diversity,pedagogy, technology? Economics: Reusability, Sustainability, Affordability? LARGE SET OF DECISIONS TO MAKE

  21. PRODUCTION AND INFORMATION SPACES Process-guided Information Retrieval Search, Annotation andRebuilding tools Information Selection

  22. COLLABORATION SPACE (Synchronous, Asynchronous) Process Oriented; Collaboration model; Visualization & management tools Learner Collaboration

  23. ASSISTANCE SPACE Caring heuristic assistance;Learner’s initiative; Multiple facilitators Assistance from facilitators

  24. SELF-MANAGEMENT SPACE Competency-focused, Open/Adaptable Learning Scenarios; Metacognitive Tools Self-management of learning

  25. Collaboration scenario Multiple assistance Individual learner Individual learner Support to information processing Tutor validating Client (a learner) Computarized search advisor Annotation tool R Search Engine R R Peer validating R Ideator R Project leader FAQ from content expert R Team of writers Access to content expert R Tutor coaching Collaborative text editor R Learning Event Scenario Building Problem Process definition P Search for useful information Validate text Sketch and P and send Revise text send the evaluation document plan I/P I/P Distribute Preliminary I/P I/P writing I/P text assignments I/P Information Document I/P I/P base plan Validation Integrate File Work plan sections I/P P I/P Consult writing Write the Norms and methods and document's methods I/P I/P norms sections

  26. Instructional Engineering Method MISA 4.0 Phase 2 - Phase 3 - Phase 5 - Phase 6 - Phase 4 - Preliminary analysis Architecture folder Production and Final delivery folder Design folder folder validation folder Phase 1 - Problem definition 212 folder 610 Knowledge 410 310 Knowledge and model 210 DC Learning Learning unit comptency Knowledge instrument content management modeling 100 content 214 principles Organization’s Target training system competencies 320 222 Instructional Learning events 620 scenarios 420 102 network Actors and group DP 220 Learning Training management Instructional 322 instruments objectives principles 224 Learning properties Learning units activities properties properties 104 432 430 List of PRODUCTION Target 630 Media learning OF THE populations Learning system 230 330 elements materials MATERIALS and ressource DM Media Development management development infrastructure 434 432 Models principles Source TESTS of materials documents 106 Actual situation 540 444 440 Assessment 240 Tools and Delivery 640 planning Delivery 340 telecom models Maintenance principles 108 DD Delivery and quality 542 Reference planning 242 management 446 442 Revision documentss Cost-benefit Services and Actors and folder analysis locations materials

  27. Define 410 k. models 214 of instruments 310 212 A Define I I properties of I 420 activities A I 220 320 Define Define properties of 322 Instructional instructional A instruments scenarios scenarios A C S Construct 222 430 list of Activities I materials I I Resources Construct 230 440 delivery 240 Productions models Links ID Task representation

  28. ADISA/MOT ISD Workbench

  29. Learning Units Properties

  30. Delivery Models

  31. SYSTEM DESIGN METHODOLOGIES Instructional Design Instructional Engineering Information Systems Engineering Knowledge Engineering 5- Principles for implementation

  32. A Telelearning system is an information system, a complex array of software tools, digitized documents and communication services, more diversified than in the past Artisanal construction of web based materials is insufficient. Software engineering approaches should inspirea design method for TL Information System’s Approach

  33. Knowledge-Based ISD The actual emphasis on knowledge management recognizes the importance of knowledge and higher order skills, as opposed to simple data or information acquisition • Knowledge engineering must support central tasks of ISD methods : content, activities, media and delivery processes

  34. Multi-Agent view A Telelearning system at delivery time is a multi-agent society (modularity, sociability, distribution of control, message propagation) • An ISD method should identify clearly the actors , their roles and their interactions, together with the tools and resources that should compose their environment

  35. Process Based Learning Scenarios JUST IN TIME INFORMATION JUST IN CASE INFORMATION EVALUATE SYNTHETIZE ANALYZE APPLY UNDERSTAND MEMORIZE Process-based situated learning scenarios help guide information search and the construction of new knowledge

  36. In summary…. More systematic, structured and visual ISD. Knowledge engineering to support higher order knowledge and skills acquisition. Definition of multi-agent systems for useful interactions at delivery. Support to self-management of learning scenarios and environments for meta-cognition. Integration of multiple assistance agents into process-based scenarios: co-learners, SMEs, coaches, managers, FAQ, Intelligent Help Systems... IN A VIRTUAL LEARNING CENTER

  37. ITHET-2001, Kumamoto, Japan, July 2001 Reduce Distance Closer Educational Systems Dr Gilbert Paquette http://licef.teluq.uquebec.ca/gp Centre de recherche LICEF-CIRTA Télé-université

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