About Wonderlic Survey Theory Program Benefits Review Surveys Sample Reports Keys to Success / Future Steps

1. AboutWonderlic Survey TheoryProgram BenefitsReview SurveysSample ReportsKeys to Success / Future Steps "Let's Talk!" Presentation Agenda UCI Staff Survey Program

2. About Wonderlic • Wonderlic provides Recruitment, Selection, Performance Management, and Retention solutions that enhance our clients’ human capital processes • 67 years of experience measuring human capital

3. Theory Behind Satisfaction Surveys Direct and Indirect Links Between: • Employee Satisfaction • Customer / Student Satisfaction • Organizational Performance / Bottom Line

4. Benefits of a Third Party Survey System • Professionally Developed and Customized for UC Irvine • Opens the Communication Process • Identify Areas of Concern • Confidential • Multiple Response Formats (web, phone, & paper) • Accurate Data • Actionable Reports • Assist Institutional Improvement • Monitor Program Impact

5. Benefits of a Third Party Survey System - continued • Track Progress Over Time • Link Results to Important UCI Performance Criteria • Better Allocation of Developmental Funds • More Cost Effective than In-House Surveys

6. UC Irvine Surveys- Targets & Value - • Exit Interviews • Terminations and transfers • Uncover reasons for departure • New Hire Survey • 45 to 60 after hire • Address issues that may lead to turnover early in the employment cycle • Employee Opinion Survey • All staff members • Focus on general employee satisfaction

7. Exit Interviews • Format • Web: jobresponse.com keyword: uciexit • Phone: Toll Free (866) 967-5425 • Paper: HR Office or on CD (no photocopies) • Process • Onsite • Solicited by Wonderlic • Responsibilities (Managers, Supervisors, Personnel Officers, etc.)

8. Exit Interview - Examples

9. Exit Interview – Benefit Items

10. Exit Interview – Reasons for Departure

11. Exit Interview - Comments

12. Exit Interview - Paper

13. Exit Interview - Paper

14. New Hire Surveys • Format • Web: jobresponse.com keyword: ucinewhire • Phone: Toll Free (877) 748-0793 • Paper: HR Office or on CD (no photocopies) • Process • Onsite • Solicited by Wonderlic • Responsibilities (Managers, Supervisors, Personnel Officers, etc.)

15. New Hire Survey - Examples

16. New Hire - Items

17. New Hire - Items

18. New Hire - Comments

19. New Hire – Marketing Items

20. New Hire – Paper Form

21. Employee Opinion Survey • Format • Web: jobresponse.com keyword: ucisurvey • Phone: Toll Free (877) 495-7101 • Paper: HR Office or on CD (no photocopies) • Process • Onsite • Solicited by Wonderlic • Begins 10/04/04 • Responsibilities (Managers, Supervisors, Personnel Officers, etc.)

22. Employee Opinion Survey - Web

23. Employee Opinion Survey - Items

24. Employee Opinion Survey - Items

25. Employee Opinion Survey - Items

26. Employee Opinion Survey – Comment Option

27. Employee Opinion Survey – Paper Form

28. Sample Reports

29. Response Rate Report

30. Category Analysis Report

31. Category by Item Report

32. High – Low Report Improvement Areas!

33. Action Planning Report Focus Here First

34. Employee Comments Report

35. Keys to Success - Future Steps • Communicate Results • Maintain Confidentiality • Create Developmental Plans • Monitor Progress • Re-evaluate Process • Re-evaluate Opinions/Perceptions

36. Questions