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Highland Spring ERP Experience

Highland Spring ERP Experience. Daniel Muir Highland Spring Ltd in association with University of Strathclyde CSM RPD 01, 30 th Jan 2001. Introduction. About Highland Spring UK leading producer & exporter of Natural Mineral Water £25m turnover, 170 employees

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Highland Spring ERP Experience

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  1. Highland Spring ERP Experience Daniel MuirHighland Spring Ltd in association with University of Strathclyde CSM RPD 01, 30th Jan 2001

  2. Introduction • About Highland Spring • UK leading producer & exporter of Natural Mineral Water • £25m turnover, 170 employees • Founded 1979, main site at Blackford plus St Albans sales office • About 20 main product groups, 100 variations • Export to 40+ countries worldwide

  3. Reasons for ERP Project • Replacement of existing AS400 based, non Y2K compliant system • Add functionality • Introduce integrated manufacturing systems • Business process focus • Roll out desktop computing

  4. Why ERP? • Consistent approach to development of business requires all functions to input to that development • Ensure corporate objectives are properly understood and achieved through balanced departmental objectives • Maximise resources within all functions to maximise group output and results

  5. The Process • Created a vision (management team, University consultancy, support) • Assembled project team, sub-teams • Business process review and redesign • Created ITT for supplier selection • Phase I implementation – physical system (server, network), accounting, SOP & stock • Phase II - manufacturing

  6. The Systems Implementation • Planning • System configuration • Testing, modification • Prototyping • Parallel running • Go – live • Reporting

  7. How Did It Go? • Phase I more or less on target for cost & time • Delayed by data transfer, customisation • Phase II slower, team structure dissolved, less focused • Revealed some problems that had been unknown, took some time to fix • Benefits now coming

  8. Results of the project • January - July 2000 • 1998 figure

  9. Results of the Project • Improved customer service • Inventory reduced with stock better allocated : right product, right place, right time • Vast reduction in duplication of effort • Improved information & reporting • Internal communications revolutionised • Positive culture change in company

  10. Future Development • Extend Manufacturing Implementation • Improve Sales Forecasting • Introduce SFDC linked to ERP • Expand Information System to Staff/ Suppliers / Customers through intranet /extranet / e-business

  11. Key Success Factors • Work hard at establishing ownership & responsibility for system within departments and users • Get “how to” jobs within processes documented • Manage the perception of what the system will deliver • Develop internal expertise rather than relying on vendor consultants • Be aware of time lag between stages of the process • Sustain momentum between phases of multi-phase project

  12. Thanks Any questions?

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