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Workers’ Compensation at The Walt Disney Company. National Council of Self-Insurers May 20, 2013. The Walt Disney Company. The Walt Disney Company. Media Networks 2012 Revenue: $ 19.4B USD. Theme Parks and Resorts 2012 Revenue : $ 12.9B USD. Consumer Products 2012 Revenue:

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Workers’ Compensation at The Walt Disney Company

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Workers compensation at the walt disney company

Workers’ Compensation at The Walt Disney Company

National Council of Self-Insurers

May 20, 2013


The walt disney company

The Walt Disney Company

The Walt Disney Company

Media

Networks

2012

Revenue:

$19.4B USD

Theme Parks

and

Resorts

2012 Revenue:

$12.9B USD

Consumer

Products

2012

Revenue:

$3.3B USD

Studio

Entertainment

2012

Revenue:

$5.8B USD

Interactive

Media

2012

Revenue:

$845M USD


Workers compensation at the walt disney company

Corporate

Risk Management

Profit Center

Management

Strategic Direction

and Alignment

WDW Risk Management

Disneyland Risk Management

International Development

Disney Regional Entertainment

Corporate

Insurance

Studio/Corp Safety

ESPN World wide

Broadcasting

ABC Broadcast Operations

ABC Risk

and Environmental

ABC Sports

ABC Owned

and Operated Stations


Primary workers compensation concerns

Primary Workers’ Compensation Concerns

Theme Parks & Resorts– Over 95,000 Cast Members

Media Networks– News, sporting events and broadcasting support

Consumer Products– Retail stores and distribution centers

Studio Entertainment– Motion picture and television production


Self insured wc claims

Self-insured WC Claims


Claims organization

Claims Organization

Theme Parks:

  • Self-insured in California

  • Self-insured in Florida

  • Self-administered by local Disney team

    All Other BU’s:

  • High-deductible 3rd party insurance

  • Primary in Disney captive

  • Administered by TPA


Claims organization1

Claims Organization

Formed January ‘03 for:

  • Workers’ Compensation

  • General Liability

  • Auto Liability

  • Other coverages

    TPA is overseen by corporate RM staff


Claims organization2

Claims Organization

Four tiers of “insurance”:

  • Guaranteed cost for smaller business units

  • Three levels of retro plans for larger businesses

  • Evaluated within 1st year and adjusted

  • Motivates safety and loss reduction

  • Degree of self-insurance tied to capacity of the business unit to bear the risk


Key claims practices

Key Claims Practices

Across all claims administrators:

  • Early contact and communication

  • Return to work

  • Delivery of medical care

  • Financial responsibility

  • Integration with safety and loss control


Return to work

Return-to-work

  • The best result for both the injured worker and employer

  • Requires a clear understanding and documentation of job requirements

  • “Recovery at Work” philosophy with restriction management

  • Communication and dialogue are essential


Delivering medical care

Delivering Medical Care

  • On-site medical and occupational clinics

  • Medical provider networks

  • Effective case management

  • Controlling pharmacy costs

  • Physical therapy and athletic trainers


Financial responsibility

Financial Responsibility

  • Develop and apply a clear reserving philosophy

  • Estimate the probable future costs for benefits that may be due

  • Maintain consistency

  • Engage the actuarial consultants

  • Drive costs to the profit center


Integration with safety

Claims Management and Service Teams

Safety and claims teams exchange information about losses and possible prevention

Effective claims management reduces insurance costs and improves the program

Safety, Industrial Health and

Fire and Property Protection

Professionals

Risk Management and Insurance

Effective safety programs attract more competitive insurers and lower premiums

Integration with Safety

Loss prevention, loss control and risk management must work together to achieve success


Workers compensation team

Workers’ Compensation Team

You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.

Walt Disney


Workers compensation at the walt disney company

The End


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