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By Kumari Lane, Birkbeck, University of London Sessional Lecturer and CAB Trainee adviser

Looking beyond the law school for legal education Citizens advice work – what’s in it for law students?. By Kumari Lane, Birkbeck, University of London Sessional Lecturer and CAB Trainee adviser s.lane@bbk.ac.uk. Training to be a CAB adviser. Interview Training Study packs E-learning

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By Kumari Lane, Birkbeck, University of London Sessional Lecturer and CAB Trainee adviser

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  1. Looking beyond the law school for legal educationCitizens advice work – what’s in it for law students? By Kumari Lane, Birkbeck, University of London Sessional Lecturer and CAB Trainee adviser s.lane@bbk.ac.uk

  2. Training to be a CAB adviser • Interview • Training • Study packs • E-learning • Observations • Record of Learning

  3. Four day Certificate course in generalist advice • Interactive sessions • Role play • Adviser • Client • Observer • Feedback

  4. Trainee adviser – supervised interviews • Guidance tutor as observer • Exploratory stage • Client’s goal • Consultation and research • Options • Action • Social policy issues

  5. Trainee adviser – solo interviews • Exploratory • Client’s goal • Advice Session Supervisor • Options • Action • Social policy issues

  6. Case recording • Client’s problem • Legal and non-legal issue • Who was consulted • Research done • Options • Action • Social policy

  7. Development of skills • Interviewing – listening, note-taking, oral communication, self-confidence • Written communication • Team-working • Interpersonal • Problem-solving, analytical • Research • Negotiation

  8. Employability skills • Attendance • Punctuality • Planning and organisational • Paying attention to detail • Adaptability and flexibility • Initiative • Motivation • Enthusiasm

  9. Qualities, values and attitudes • Maintaining confidentiality • Contributing to the local community • Assisting in social policy campaigns • Commitment to justice • Respecting diversity • Challenging discrimination • Gaining job satisfaction in voluntary work

  10. Voluntary advice module? • Second/third year elective • Placements • Training and supervision • Assessment

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