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19th International Conference on Electricity Distribution Vienna 21 > 24 May 2007 ENEL WORK FORCE MANAGEMENT - PowerPoint PPT Presentation


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19th International Conference on Electricity Distribution Vienna 21 > 24 May 2007 ENEL WORK FORCE MANAGEMENT. Enel at a Glance Enel Goal The Six Relevant Areas Result expected. Vehicle Equipment. Mobile Applications. Asset Management. Field Force Localization. Optimized Task Assignment.

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19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT

  • Enel at a Glance

  • Enel Goal

  • The Six Relevant Areas

  • Result expected

Vehicle Equipment

Mobile Applications

AssetManagement

Field Force Localization

Optimized Task Assignment

Change Management

Round Table 3c


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19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT

Enel at a Glance

  • Field structure

  • 11 Regions

  • Piemonte, Liguria

  • Lombardia

  • Triveneto

  • Emilia Romagna e Marche

  • Toscana e Umbria

  • Lazio, Abruzzo eMolise

  • Campania

  • Puglia e Basilicata

  • Calabria

  • Sicilia

  • Sardegna

  • 28 Control Center

  • 128 Zone

Asset

HV

~19.000 km lines a 150/132 kV

more than 2.000 HV cabins

MV

~ 334.000 km lines at 20/15 kV

~ 410.000 Cabins

LV

~ 740.000 km lines

Customers : 30 millions

Field Engineers: 9000

Vehicles:6000

Round Table 3c


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19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT

Enel Goals

  • To be able to support all processes through mobile applications

  • To provide a connection from Field to the Centre to all Enel crews

  • To provide logistic support to Enel crews

  • To provide ENEL cartographic information to ENEL crews

Satellite Navigation

Integrated with proprietary GIS

GPRS

From vehicle to the office

Enel solution : Rugged PC + in dash monitor + integrated communicator

Round Table 3c


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19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT

Vehicle Equipment – Solution components

Communicator integrated with the in-dash monitor

Different vehicles, different docking stations, different solutions

Define carefully the installation ; consider the maintenance model

Round Table 3c

Round Table 3c


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Customer transaction

Faults

Inspections

Diaries

Workplans

GIS update

Enterprise infrastructure

Interaction

19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT

Mobile Applications

Single mobile interface on field for all business processes.

Fully integrated data across the organization from field to office.

All your processescan be enhanced using a mobile support

Round Table 3c


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19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT

Mobile Applications

How an Enel technician works

Job list

Navigation

Arrived

Execute the job

Off line applications, syncronized from vehicle

An easy-to-use Human Interface

Update of applications, tools, data - security

Round Table 3c


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19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT

Assett Management

  • Analisys

  • List of Area Responsibles

  • Vehicle deployment plan

  • Vehicle ID

  • Tablet deployment plan

  • Tablet assignement

  • Training plan

  • Documentation

A web site to support all the phases of the project

Round Table 3c


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19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT

Assett Management

Monitor the WFM application

Round Table 3c


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19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT

Field Force Localization

Relevant for managers

Really effective for fault management

Round Table 3c


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19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT

Optimazed Task Assignement

Exception Managers

Crews Localization

AOS

Automated

Optimization

Scheduler

Dispatchers

Optimized task assignment

Trouble ticket

Inspections

Outages

Trouble ticket

The ultimate solution to increase efficiencies in Field Operations

Round Table 3c


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19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT

Change Management

  • Define a Control Board

  • Estabilish working groups with the partecipation of all players

  • Do pilots on territory, to anticipate problems

  • Organize workshops to collect all suggestions

  • Provide feedbacks

  • Make mobile applications as easy as you can

  • Define a really supportive assistance

  • Use a web site to built a “community” area

  • Make all information available to everyones

  • Invest in training, at all levels

  • Define an “incentive” schema, to motivate people

Top management as sponsor…

Middle management as support…

… to make the impact on field technicians and employees as smooth as possible

Communicate, communicate, communicate !

Round Table 3c


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19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT

The Six Relevant Areas

  • Field force localization

    • Relevant for managers

    • Really effective for fault management

  • Optimized task assignement

    • Define your business rules

    • Be ready to review your organization and processes

    • Scalability and availability are key issues

    • Integration with your IT legacy systems needs to be addressed carefully

    • Define your own KPI and be ready to monitor the results

  • Change management

    • Communicate, communicate, communicate

  • Vehicle equipment

    • The solution depends on your goals

    • Define carefully the installation

    • Consider the maintenance model

  • Mobile applications

    • Off line application, syncronized from vehicle

    • Design an easy Human Interface

    • Design how to update applications, tools data

    • Protect your data, don’t forget security

  • Asset management

    • Set up a web site to support your project

    • Monitor your WFM application

  • Vehicle Equipment

  • Field Force Localization

  • Optimized Task Assignment

  • Mobile Applications

  • Change Management

  • Asset Management

Round Table 3c


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19th International Conference on Electricity DistributionVienna 21 > 24 May 2007ENEL WORK FORCE MANAGEMENT

Results expected from an extended use of mobility

Quality of Customer Services

Efficiency

  • Reduction of the back office activities

  • Reduction of travel costs

  • More jobs per day

  • More Network Inspection completed per year

  • Reduction of the minutes lost per year per customer (fault management)

  • Improvement in appointment management

  • All jobs (100%) completed in time, according Regulator SLA

Round Table 3c


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