Developing a quality culture the basic framework mag oliver vettori
This presentation is the property of its rightful owner.
Sponsored Links
1 / 31

Developing a quality culture: The basic framework Mag. Oliver Vettori PowerPoint PPT Presentation


  • 75 Views
  • Uploaded on
  • Presentation posted in: General

Developing a quality culture: The basic framework Mag. Oliver Vettori. March 2008. Introduction. ‘ The quality of higher education has proven to be at the heart of a European Higher Education area ’. (Berlin Communiqué). Introduction.

Download Presentation

Developing a quality culture: The basic framework Mag. Oliver Vettori

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Developing a quality culture the basic framework mag oliver vettori

Developing a quality culture:

The basic framework

Mag. Oliver Vettori

March 2008


Introduction

Introduction

  • ‘The quality of higher education has proven to be at the heart of a European Higher Education area’.

  • (Berlin Communiqué)

Evaluierung & Qualitätsmanagement in der Lehre


Introduction1

Introduction

  • ‘The concept of quality is not new: it has always been part of the academic tradition. It is the outside world that now emphasises the need for attention to quality…It is the relationship between higher education and society which has changed’.

  • (Vroeijenstijn 1995)

Evaluierung & Qualitätsmanagement in der Lehre


Introduction2

Introduction

  • Bologna process - European Higher Education Area:

    degree structure, student centred learning, student mobility

  • Accountability demands: evaluations, controlling,

    performance based funding schemes, employability rates

  • Institutional profiles and international competition:

    rankings, ratings, benchmarking

  • Changing role of the university management

    entrepreneurial universities, increased autonomy

    Rising importance of quality assurance

Evaluierung & Qualitätsmanagement in der Lehre


Quality notions

Quality notions

Graduates

Students

Government

Value for money

Stakeholder

satisfaction

Quality

Corporations,

employers

Fitness for

purpose

Transformation

Teachers

excellence

Management

Administrators

Society at large

Evaluierung & Qualitätsmanagement in der Lehre


Differing views on quality cultures

Differing views on Quality Cultures

control oriented

quality as an objective that can

be created and managed

clear understanding of

quality required

top down implementation of quality standards & strategies

quality improvement can be

measured – with unintended

consequences

participative

quality as an emerging result

that changes in a dynamic way

permanent negotiations of

quality notions required

participative development &

implementation of quality st.

quality development can be

influenced – with uncertain

results

Evaluierung & Qualitätsmanagement in der Lehre


Setting the frame

Setting the frame…

Quality as a dynamic, multidimensional and perspective-boundconcept

Culture as a complex, interaction-based, and continuously changing construct

Quality Cultures as stakeholder-dependent, historically grown and learning-oriented social phenomena

The way(s) quality and culture can be related to each other have important consequences for

QM and QA strategies

Evaluierung & Qualitätsmanagement in der Lehre


Principles of a quality culture

Principles of a quality culture

Empowering the stakeholders to develop their own quality goals, initiatives and measures

Guaranteeingtransparency and common standards without succumbing to a purely formal quality approach

Showingtrust without disregarding the risks involved

Strengthening reciprocal communication processes

Balancing the delegation and acceptance of responsibility

Evaluierung & Qualitätsmanagement in der Lehre


Fitness for purpose approach

Fitness for purpose approach

Graduate surveys, round tables, feedback box, awards, student evaluation of teaching questionnaires, program monitoring, focus groups, advisory board, accreditation, process analysis, student support program, discussion groups, staff development, premiums, fast feedback, midterm review, external evaluation, tutoring, COMMUNICATION, peer review, implementation of standards, rules and procedures, online evaluation, reporting, accompanying research projects, drop out study, steering committee, interviews, data ware house, meta-evaluation, counselling etc.

Evaluierung & Qualitätsmanagement in der Lehre


Qa roles the formal structure

QA roles: the formal structure

Vice-Rector f. Academic Programs a. Student Affairs

lays foundation

Reports to

Evaluation Board of the Senate

Teaching Evaluation & QM Office

concepts

organisation

operation

conciliates

Evaluierung & Qualitätsmanagement in der Lehre


Qa roles in a quality culture perspective

measurement

improvement

Quality

Culture

dialogue

QA roles in a quality culture perspective

Teachers

…….

Students

Management

Administrators

Evaluierung & Qualitätsmanagement in der Lehre


Qa roles a few examples at wu wien

QA roles: A few examples at WU Wien

  • Encouraging quality intiatives on departmental level

  • Rewarding initiatives for innovative and excellent teaching

  • Reinventing program directors and coordinators

  • Collaborating with staff development and controlling units as well as teachers and researchers throughout the university

Evaluierung & Qualitätsmanagement in der Lehre


And some final caveats

… and some final caveats

Organisational beliefs and values are nothomogeneous, not even within a stakeholder group

Quality cannotbe decreed

Permanent control or standardisation are no guarantors for success and transparency

External and internal requirements cannot be satisfied by one and the same strategy

Evaluierung & Qualitätsmanagement in der Lehre


Part ii

Part II

The students‘ role

Evaluierung & Qualitätsmanagement in der Lehre


Student contributions

Student Contributions

take responsibility

give feedback

participate in surveys and selfevaluations

The students‘ role

tutors and mentors

self-assessment and self-evaluation

take part in decision-making and design processes

Evaluierung & Qualitätsmanagement in der Lehre


Student contributions examples

student contributions - examples

course evaluations, sounding boards, feedback boxes, fast feedback …

introductory tutors, learning coaches, buddy networks, teaching assistants…

members of self-assessment teams, members of external review teams, graduate surveys …

curriculum development boards, advisory boards, teaching & learning forums etc.

feedback

tutoring

evaluating

designing

& deciding

Evaluierung & Qualitätsmanagement in der Lehre


Student self assessment 1

Student self-assessment (1)

What did I learn today?

What were my contributions in class today?

What do I need help with?

What do I want to know more about?

What would you do differently, if you took this class

Again?

Evaluierung & Qualitätsmanagement in der Lehre


Student self assessment

Student self-assessment

  • self-evaluation forms

  • learning inventories

  • reflection logs and learning diaries

  • expectation exercise

  • discussions

  • peer assessment

Evaluierung & Qualitätsmanagement in der Lehre


Part iii

Part III

The administration‘s role

Evaluierung & Qualitätsmanagement in der Lehre


Administrative contributions

Administrative contributions

establishing supportive structures

informationand communication

providing quality services

The administration‘s role

avoiding quality bureaucracy

Engaging in self-

Assessment and self-reflection

supporting feedback loops

Evaluierung & Qualitätsmanagement in der Lehre


Feedback systems

feedback systems

  • develop suitable quantitative and qualitative quality indicators that hold relevance for all the actors involved

  • maintain a reasonable balance between the input (time, efforts) and outcome of evaluations

  • support the other actors to make sense of their findings

  • integrate evaluations into a broader system of quality assurance and development (follow ups)

  • keep the feedback processes as transparent as possible

Evaluierung & Qualitätsmanagement in der Lehre


Necessary information

necessary information

  • student progression and success rates

  • employability of graduates

  • students’ satisfaction with their programmes

  • effectiveness of teachers

  • profile of the student population

  • learning resources and their costs

  • the institution’s own key performance indicators

  • ENQA Standards & Guidelines

Evaluierung & Qualitätsmanagement in der Lehre


Criteria for self evaluation

Criteria for self-evaluation

(cost) effectiveness

efficiency

information quality

celerity

transparency

service-orientation

learning-orientation

Evaluierung & Qualitätsmanagement in der Lehre


Part iv

Part IV

The teachers‘ role

Evaluierung & Qualitätsmanagement in der Lehre


Administrative contributions1

Administrative contributions

take the role of learners

learning coaches

creating suitable learning environments

The teacher‘s role

implementing a feedback culture

engaging in self-

Assessment and self-reflection

peer teaching & peer reviews

Evaluierung & Qualitätsmanagement in der Lehre


Goals of evaluations

Goals of evaluations

Feedback

assessment

improvement

development

control

Quality of content and didactics

Quality of teaching and learning processes

Staff satisfaction/student satisfaction

Evaluierung & Qualitätsmanagement in der Lehre


Course evaluations

Course Evaluations

Evaluierung & Qualitätsmanagement in der Lehre


Student questionnaires

Student questionnaires

assessing the consistency of teaching goals, contents and methods

regular student feedback (questionnaires)

multifaceted item pool, flexibilised questionnaires

Constant documentation/observance of results and developments

objective

method

tools

monitoring

Evaluierung & Qualitätsmanagement in der Lehre


Additional fast feedback

Additional Fast Feedback

early diagnosis of potential problems, assessing standards of knowledge/understanding etc.

flexible and individualised use:

  • dimensions/aspects

  • time

  • extent

    counselling, support

objective

method

Support

Evaluierung & Qualitätsmanagement in der Lehre


Fast feedback beispiel 1

Fast Feedback: Beispiel 1

Course:

+?

What I liked about the course..What could be improved…

My further comments

Evaluierung & Qualitätsmanagement in der Lehre


Fast feedback beispiel 2

Fast Feedback: Beispiel 2

Course Date

Minute Paper

Please answer the two questions below:

What is the most important thing you What were the “muddy points”?

learned today?

Evaluierung & Qualitätsmanagement in der Lehre


  • Login