Managing Change From Customer Request to Implementation - PowerPoint PPT Presentation

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Managing Change From Customer Request to Implementation . Jean-Louis Vignaud & Dominic Tavassoli. Change is inevitable. All Projects are subject to change… a high risk challenge Increasing number of contributors & stakeholders Agility needs reactivity Usability is key

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Managing Change

From Customer Request to Implementation

Jean-Louis Vignaud & Dominic Tavassoli

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Change is inevitable

  • All Projects are subject to change… a high risk challenge

    • Increasing number of contributors & stakeholders

    • Agility needs reactivity

    • Usability is key

  • Change may impact the agreed baseline of Requirements

    • Need a formal organization-tuned process,

    • Assess, decide, communicate

  • Change traceability

    • Relate project Development activities to Requirements and Change Management decisions

    • Establish a full audit trail

    • Need to record and manage change impacting all project artifacts

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Predefined, customizable Lifecycles, allowing assignment, multiple reviewers, electronic signatures

Web-based submission, transitions, analysis history, reporting

Work on the Requirements is carried out inside DOORS

DOORS/Change empowers your Requirements Change Request Process

Proposed Changes are assessed and approved

Changes are proposed against requirements

Proposed Changes are applied

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Working against a Requirement Change Request

  • Setting the default RCR indicates that all changes are to be tracked against this context

    • DOORS/Change builds the traceability report automatically

    • Enforced process control can be activated

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Unrivalled usability

  • DOORS/Change brings critical enterprise functionality with no additional learning curve

  • Users work as they normally would in DOORS

    • Changes are automatically tracked

  • Effortless, intuitive change control of:

    • Requirements edition, creation, removal

    • Link creation and deletion

    • Document restructuring

  • No constraints - multiple people may propose changes against a same DOORS module

    • DOORS Shareable edit & Exclusive edit modes

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Streamlining the Review & Approval process

  • Notifications, reports and in-tool lists of changes improve communication

  • Automatically created change-focused views for easier review in DOORS

  • Web views provide powerful, intuitive enterprise-wide review

  • Designated reviewers can each indicate approval and feedback

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Applying a Requirements Change Request

  • Once approved, Requirement Change Requests can be applied

  • The changes then appear in DOORS for all users

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Lifecycle Change Management

  • DOORS/Change provides organizations with much more than a requirement change process

  • It provides you with a best-in-class, proven, Enterprise-wide Lifecycle Change Management solution!

    • Powerful

    • Flexible

    • Scalable

    • Easy-to-Use

  • Powered by award-winning Telelogic SYNERGY

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Requirements Change Request Process


Change Request


Providing a global view of change

System Change Request Process

SystemChange Request

The Lifecycle Change Management Audit trail provides visibility into the complete change across the Enterprise

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System Change Management

  • Telelogic’s Lifecycle Change Management solution allows you to implement a central, high-level, system change process across engineering & business

    • Record and manage Change Requests that will potentially impact all project artifacts

    • Software, hardware, documentation, UML models, test cases…

    • May lead to a change of requirements

    • May lead to implementation activities

System Change Request Process

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Controlled, mandatory fields in Red

List box selection for ease of use

Submitting a System Change Request

  • Forms and attributes are adaptable to your needs

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Authorized transition steps

Information captured during the process

High level change process

  • Implement your corporate process

    • Capture critical information from key team members across the globe

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Associated Requirement CRs are indicated

History log is automatically maintained

Comments and discussions can also be captured

Powerful Parent-Child hierarchy

  • Requirement Change Requests can be children of a System CR (or submitted stand-alone)

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Integrated Requirements Gathering

Customer Needs…

  • DOORS/Change also provides a best-in-class Web interface for the request capture and review process

    • Personalized Web forms

    • Trace and document decisions

    • Requirements organized in DOORS and allocated to specific releases

    • Captures the original “voice” of the customer

User NeedsRequirements

Product Review Board Process

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Important information is captured, displayed and traceability is maintained

Approved requests are included in DOORS

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Implementation Process



Tasks & changes

Driving and Tracking Implementation

System Change Request Process

SystemChange Request

Implementation carried out under CM control: SYNERGY/CM, ClearCase…

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Requirements Implementation Process

  • Create implementation requests and engineering tasks directly from the requirements

  • Complete traceability from needs to code

    • Impact analysis

    • Communication

  • Better project control

    • Ensure you're doing the right thing

    • Real-time Reporting on progress, coverage

    • Building your knowledgebase

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Complete traceability and visibility

Reporting available when development is under SYNERGY/CM control

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DOORS/Change implements process improvement best practices

  • DOORS/Change helps you stay in control!

  • Requirements Change Control

    • Scalable, enforceable CMMI change process (company-wide change control board…)

    • Impact analysis and traceability of a System Change Request

  • Requirements Gathering

    • Implement a open to all, formal, repeatable but easy to use process

  • Requirements Driven Development

    • Offshore development process control

    • Quality initiatives certification (CMMI…)

    • Regulatory certification (DO178B, Sarbanes-Oxley…)

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Raw Information

Requirements Driven Testing

Integrated Requirements Gathering


Integrated Defect Management

Requirements Driven Development

Extending Lifecycle Change Management


User Requirements Specification

Functional Specification

System testing



System Build

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DOORS/Change Key Benefits

  • Reduce project risks and increase customer confidence

    • Clear impact assessment and understanding

  • Improve productivity with focused development teams and reduced rework risk

    • Clearly defined and communicated requirements changes

  • Improve process control

    • Trusted repeatable CMMI process and automatic traceability between requirements and related development activities

    • Information is available for specialized, distributed teams

  • Reduce scope creep and streamline development

    • Real-time visibility of the relationships between requirements and development activities

    • Track System Change Requests all the way to the impact to Requirements base and implementation information

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Key Benefits by Role

  • Management

    • Extended Change Management covers the full lifecycle, preventing loss or miscommunication of fundamental requirements changes

  • Analyst & DOORS user

    • Intuitive change control without the productivity hit or learning gap

    • Early impact analysis of requirements changes involving all relevant stakeholders

    • Reliable requirement change propagation after approval

  • Developer

    • Relevant information available fast

    • Approved requirements changes are clearly and efficiently communicated, reducing risk of rework

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Key Benefits by Role

  • QA/Tester

    • Approved requirements changes are clearly and timely communicated to the Test team, improving efficiency

  • Administrator

    • Company-wide access for submission, discussion, review and reporting

    • State-of-the-art features such as electronic signature, user-tuned interfaces and multiple reviewer system, as well as the security and process control levels, out of the box

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Additional slides

Additional slides

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Powered by SYNERGY/Change

  • Full Web-based interface

  • Complete with predefined reports & process templates

  • Customizable workflow, submission, and transition forms

  • Approval management

  • Attachment support

  • History & Discussion logs

  • Advanced querying & full text search

  • Built In Reporting & Open API

  • Trend analysis

  • Distributed team support

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Enterprise Scalability

  • No Restriction for platform support (UNIX or Windows)

  • Everything on one server class machine

  • Server Tuning to ensure good performance over a large user base (3000 total users, 200 simultaneous active users)

  • No dependency on web technologies (ASP or IIS) to limit performance, viral infection, or security breaches

  • Supports HTTPS secure connections

  • LDAP support

  • Multi-lifecycle/process support

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Process Flexibility

  • Predefine process template that is both extendible & customizable through the web-based interface

    • Add / modify / delete attributes

    • Add / modify / delete lifecycle state

    • Create multiple lifecycles based on the request type

    • Add / modify / delete forms

  • SYNERGY/Change API

    • Integrations

    • Data Migration

    • Notification

  • Built-in Process Control and Management to ease administration

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Built-In Reporting, Querying, and Charting

  • Pre-defined or user-defined reporting consistency on every platform

    • Report and Query “builder” allow each user to easily create and share reports and queries

    • No dependency on 3rd party report tool (i.e. Crystal Reports)

  • Reporting and Query into CM database

  • Provides built-in Full Text Search capability that can be used across multiple databases

  • Support to allow charting of groups of states

    • (Open v.s. Closed trend)

  • Promote predefined charts for reports (matrix, pie)

  • Charts and Reports are platform independent

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