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Chapter 17

Chapter 17. Teams and Team Building. © 2010 Jones and Bartlett Publishers, LLC. Learning Outcomes. After completing this chapter, the student should understand: Various types of teams. Difference of a virtual team as compared to conventional types of teams.

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Chapter 17

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  1. Chapter 17 Teams and Team Building © 2010 Jones and Bartlett Publishers, LLC

  2. Learning Outcomes After completing this chapter, the student should understand: • Various types of teams. • Difference of a virtual team as compared to conventional types of teams. • Various approaches for building team performance. • Various organizational barriers to effective team building. • Common characteristics of successful teams. © 2010 Jones and Bartlett Publishers, LLC

  3. Teams A team is defined as a small group of people committed to a common purpose, who possess complimentary skills and who have agreed on specific performance goals for which the team members hold themselves mutually accountable (Katzenback & Smith, 1993). © 2010 Jones and Bartlett Publishers, LLC

  4. Teams Teams are very popular in the workplace. According to Lawler (1999), almost every organization uses some form of problem-solving team. The most common being the self-managing work teamswhich are used in 78 percent of the Fortune 1000 companies. © 2010 Jones and Bartlett Publishers, LLC

  5. Types of Teams • Work teams • Parallel teams • Project teams • Management teams © 2010 Jones and Bartlett Publishers, LLC

  6. Virtual Teams Because of recent advances in communication technologies, a new kind of team, the virtual team, has emerged. Unlike conventional teams, a virtual team works across space, time, and organizational boundaries with through various communication technologies (Lipnack & Stamps, 1997). © 2010 Jones and Bartlett Publishers, LLC

  7. Building Team Performance Eight steps to building team performance: • Establish urgency and direction. • Select members based on skills and skill potential, not personality. • Pay attention to first meetings and actions. • Set clear rules of behavior. • Set and seize upon a few immediate performance-oriented tasks and goals. • Challenge the group regularly with new information. • Spend time together. • Use the power of positive feedback, recognition, and reward. © 2010 Jones and Bartlett Publishers, LLC

  8. Barriers to Effective Teamwork The barriers to effective teamwork fall within four categories: • Lack of management support, • Lack of resources, • Lack of leadership, and • Lack of training. © 2010 Jones and Bartlett Publishers, LLC

  9. Common Characteristics of Successful Teams • Clear goals • Defined roles • Open and clear communication • Effective decision-making • Balanced participation • Valued diversity • Managed conflict • Positive atmosphere • Cooperative relationships • Participative leadership © 2010 Jones and Bartlett Publishers, LLC

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