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Control

Control . Management function that provides information on the degree to which goals and objectives are being accomplished Monitoring of activities Taking corrective action. Control defined:. Importance of Controlling. Final line Planning Organizing leading. Setting standards

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Control

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  1. Control

  2. Management function that provides information on the degree to which goals and objectives are being accomplished Monitoring of activities Taking corrective action Control defined:

  3. Importance of Controlling • Final line • Planning • Organizing • leading

  4. Setting standards Measuring actual performance Comparing actual performance against the standard Taking managerial action to correct deviations or inadequate performances Control process

  5. Setting standards • Quality • Quantity • Finances • Time

  6. Measuring • Personal observation • Statistical reports • Oral reports • Written reports

  7. “Management by Walking Around” Personal observation Direct interaction with employees Exchanging information MBWA

  8. Guest satisfaction Labor costs Food and beverage costs Employee satisfaction rooms Room rates Bed sheets Energy costs Insurance Labor turnover Etc… Results we measure

  9. Correct actual performance Immediate corrective action Basic corrective action Taking Managerial Action

  10. Feedforward control Concurrent control Feedback control Types of control

  11. Operational Financial Controls • Budgets • Income statements • Zero based budgeting

  12. Accuracy Timeliness Economy Flexibility Understandability Reasonable criteria Strategic placement Emphasis on exceptions Multiple criteria Corrective action Qualities of an Effective Control System

  13. Size of the organization Operational complexity Degree of decentralization Importance of the activity Contingency Factors in Control

  14. Foreign operators tend to: Be less controlled directly by the home office Have a tendency to formalize controls Generate extensive formal reports Rely on the power of Information Technology Adjusting Controls for Cultural Differences

  15. Contemporary Issues • Workplace privacy • Employee theft • Workplace Violence

  16. Employee work driven by time, numbers and crises Rapid and unpredictable change Destructive communication style Authoritarian leadership Double standards Unresolved grievances Workplace Violence Contributors

  17. Emotionally troubled employees Repetitive boring work Faulty or unsafe equipment Hazardous work environment Culture of violence Contributors cont…

  18. Trends in Control • Use of technology • Generation of quicker results • Hand-held inventory devices

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