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I.T. Department Support Options. TMSL Information Technology Department. I.T. Structure. Help Desk Contact – x1120 Rings all technicians [email protected] Tarius Anderson – x1150 Network Administrator Trina Leach – x1017 Computer Systems Assistant Stephen Zapatka – x1166

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i t department support options

I.T. DepartmentSupport Options

TMSL Information Technology Department

i t structure
I.T. Structure
  • Help Desk Contact – x1120
  • Tarius Anderson – x1150
    • Network Administrator
  • Trina Leach – x1017
    • Computer Systems Assistant
  • Stephen Zapatka – x1166
    • Technical Services Specialist/Web Developer
  • Campus Help – 713-313-4357
    • Issues with MyTSU, Blackboard, and non-TMSL issues
contacting tmsl i t
Contacting TMSL I.T.
  • Ticketing System
    • http://ittigersupport/aexhd/winuser
  • Online Form
    • http://www.tsulaw.edu/technology/forms/equipreqform.html
  • Phone Support
altiris ticketing system
Altiris Ticketing System
  • http://ittigersupport/aexhd/winuser/
  • Click on “TMSL Service Requests” at the lower left
  • Choose the category appropriate to your issue
    • Account Requests
    • Audio/Video Requests
    • Hardware Requests
    • Software Requests
    • Website Update
  • Use the Category Boxes if necessary for specific items, and fill out the Comment area with your problem description.
online form
Online Form
  • http://www.tsulaw.edu/technology/forms/equipreqform.html
  • This form allows you to contact I.T. with Service, Event, and Equipment Requests.
    • We will still open a ticket for all Service Related requests
    • We require 72 hours notice for all Events and Equipment requests
      • This timeline increases to 1 business week minimum for after hours requests
    • There is also a “Quality Survey” than can be used to communicate with the I.T. Department at the bottom of the page
phone and email contact
Phone and Email Contact
  • Help Desk x1120 [email protected]
    • When you call x1120, it rings all available technicians. If you get Voice Mail, please leave a detailed message for your issue. Priority is given to work stoppage issues, and network or equipment failure, impacting more than one customer
    • The EMAIL for the Help Desk also goes to all available technicians
    • For general issue support, you will be contacted within 30mins-1 business hour to schedule a time to resolve your issue
support contact goals
Support Contact Goals
  • Establish a consistent and efficient method of support
  • You should be able to contact support regardless of your situation
  • Maintain an informative and useful support site
  • Make regular contact with faculty and staff to ensure that I.T. is effectively supporting the educational process
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