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Web Usability Practice in ARL Academic Libraries: Issues and Challenges

Web Usability Practice in ARL Academic Libraries: Issues and Challenges. Yu- Hui Chen Carol Anne Germain University at Albany Computers in Libraries 2010. Project Overview. Online survey ARL academic libraries 84 institutions participated Survey content

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Web Usability Practice in ARL Academic Libraries: Issues and Challenges

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  1. Web Usability Practice in ARL Academic Libraries: Issues and Challenges Yu-Hui Chen Carol Anne Germain University at Albany Computers in Libraries 2010

  2. Project Overview • Online survey ARL academic libraries • 84 institutions participated • Survey content • Policies/standards/guidelines • Usability testing • Resources (staff, time, training)

  3. Libraries/universities with/without PSGs

  4. Difficulty in implementing Web usability PSGs

  5. Rating on the importance of usability testing

  6. Libraries conducting Web usability testing

  7. Number of libraries testing on the three Web platforms: pre-, during, and post- design phases

  8. Usability testing methods applied by libraries conducting usability tests • In-person Observation (86%) • Thinking-Aloud (80%) • Card Sorting (56%) • Cognitive Walk-through (55%) • Task Analysis (55%) • Paper Prototyping (51%)

  9. Libraries employing dedicated Web usability staff

  10. Types of Web usability training for dedicated staff

  11. Libraries with/without regular staff whose responsibilities include Web usability

  12. Types of training the regular staff had regarding Web usability

  13. Future plans of participating libraries

  14. Issues, Challenges, & Recommendations

  15. Issues, Challenges, & Recommendations • Stakeholders • Little knowledge of and support for usability • Limited usability expertise • Political agenda • Resources • Staff and time • Organizational knowledge

  16. Reference & Contact Information For your reference Chen, Y, Germain, C.A. & Yang, H. (2009). An exploration into the practices of library Web usability in ARL academic libraries. Journal of the American Society for Information Science and Technology, 60(5), 953-968. Yu-Hui Chen ychen@uamail.albany.edu Carol Anne Germaincgermain@uamail.albany.edu

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