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DISCUSSION DOCUMENT AIM: VPOP Evaluation update Vaccine Management Business Improvement Project Atlanta, GA August 2009 This document is confidential and is intended solely for the use and information of the client to whom it is addressed. VPOP Evaluation Results Grantee responses

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DISCUSSION DOCUMENT

AIM: VPOP Evaluation update

Vaccine Management Business Improvement Project

Atlanta, GA

August 2009

This document is confidential and is intended solely for the use and information of the client to whom it is addressed.


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VPOP Evaluation Results

Grantee responses

Overall perception of the system

Communications and grantee calls

Provider Advisory Committee

Provider training

Identity proofing and testing

Provider responses

Overall perception of the system

Identity proofing and system access

VTrckS vs. fax orders and training

Accountability data and vaccine list

Shopping cart and search functionality


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Overall perception of the system

Grantee Response Breakdown

(9)

Overall System Performance

70% agree with the statement

14% agree with the statement

n=7

n=7


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Communications and grantee call questions

100% agree with the statement

100% agree with the statement

100% agree with the statement

100% agree with the statement


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Provider Advisory Committee

43% agree with the statement

71% agree with the statement

58% agree with the statement


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Provider training

71% agree with the statement


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Identity proofing and testing

72% agree with the statement

87% agree with the statement


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VPOP Evaluation Results

Grantee responses

Overall perception of the system

Communications and grantee calls

Provider Advisory Committee

Provider training

Identity proofing and testing

Provider responses

Overall perception of the system

Identity proofing and system access

VTrckS vs. fax orders and training

Accountability data and vaccine list

Shopping cart and search functionality


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Overall perception of the system

Provider Response Breakdown

Overall System Performance

57% agree with the statement

45% agree with the statement

n=105

n=105


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User experiences with VPOPIdentity proofing and system access

“How many business days did it take to have your picture identification reviewed by an authorized agent (Notary Public or Immunization Program representative) for the Vaccine Tracking System (VTrckS)?” (1)

“The process to obtain access to the Vaccine Tracking System (VTrckS) was easy to complete.”

65 respondents (60%) used a notary while 43 used an immunization program representative

n=101

87%

System Access Questions


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User experiences with VPOP VTrckS vs. fax orders and training

0 %

1 %

0 %

55% agree with the statement

Which parts of the Vaccine Tracking System (VTrckS) training were helpful?


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User satisfaction with VPOP functionalityAccountability data and vaccine list

43% agree with the statement

44% agree with the statement

57% agree with the statement

54% agree with the statement


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User satisfaction with VPOP functionalityShopping cart and search capability


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Go-live and Identity Proofing

System Changes

Communication

and Training

Help Desk

System Performance and User

Satisfaction

Transition Planning to VTrckS

The questions asked of providers will change as we progress through the evaluation period

Provider Evaluation Themes

July

August

September

October

November

June

Complete

Complete

Complete

  • Experiences with id proofing

  • Have you placed an order?

  • Any login issues?

  • Was the system intuitive – first impressions?

  • What would you change about the system?

  • Change request process

  • Was feedback incorporated into the system?

  • Were communications received?

  • Were communications effective?

  • Was provider training completed?

  • Was training beneficial?

  • Did you need to call the help desk?

  • Was the help desk helpful?

  • What else should they do?

  • Do you find the system easy to use?

  • Is the system a satisfactory replacement?

  • Pending review

10-15 questions

5-7 recurring questions will be asked with each survey that will focus on system usability and performance


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This Document

  • This document can be found on the CDC website at:

  • http://www.cdc.gov/vaccines/programs/vmbip/downloads/newsletters/2009/vpop-eval-acv3.ppt


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