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Listening into Action Team. Clare MacGlashan Dr Oliver Rackham Jacqui Morgan Julie Knox Julie Walsh Wendy Dunbar. What did we want from Listening into Action ?. Further develop our gold standard neonatal community service for our clients.

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Listening into action team
Listening into Action Team

  • Clare MacGlashan

  • Dr Oliver Rackham

  • Jacqui Morgan

  • Julie Knox

  • Julie Walsh

  • Wendy Dunbar


What did we want from listening into action
What did we want from Listening into Action ?

  • Further develop our gold standard neonatal community service for our clients.

  • Improve communication to stimulate ideas and interaction between staff and clients.


What was identified from these improvements in communication
What was identified from these improvements in communication?

  • Staff identified challenges relating to the care they delivered.

    • Clarifying policy on the length of time a baby has to be off a cot warmer prior to discharge.

    • Clarify policy on discontinuing continuous monitoring after caffeine had been discontinued.

    • Provide a 7 day neonatal community service.

    • Provide an informal meeting in a relaxed environment between staff and parents.


Listening into action
Listening into Action communication?

Some of the ideas from staff could be put into

action immediately.

  • The guidelines regarding cot warmers and caffeine were updated and cascaded to staff

  • NeoMates coffee morning introduced


Seven day neonatal community service
Seven day neonatal community service communication?

  • This should be family orientated, flexible and incurs no extra cost to the neonatal unit.

  • Our aim is to enhance our gold standard community neonatal service.


How we aimed to achieve this
How we aimed to achieve this communication?

  • Utilising staff already employed on the unit who showed an interest in working in this area.

  • Weekly meetings to continuously develop the idea and iron out any challenges.

  • Questionnaire on the NeoMates website to evaluate parents’ interest.

  • Initiating a pilot study to evaluate the interest and uptake of this service.


Positives for change
Positives for change communication?

  • Staff were onboard and keen to be involved.

  • Parents were enthusiastic when asked, on the NeoMates website, if they would be interested.

  • Core group of staff were willing to be flexible in their working pattern to cover potential weekend visits.


Challenges to overcome
Challenges to overcome communication?

  • Turning staff interest into involvement

  • Change - always a daunting prospect

  • Overcome any misgivings

  • Formalise booking process for visits



Improving communication
Improving Communication communication?

  • NeoMates “Coffee mornings” introduced

  • Contact email address set up

  • Phone lines

    • Mobile – urgent calls

    • Answer machine – routine questions

  • Frequently asked questions folder


Recommendations
Recommendations communication?

  • The core team does not have to be a set number

  • Sponsor should be from another area

    • can bring a fresh pair of eyes

    • of suitable seniority

    • needs time and commitment to the project

  • Don’t be over ambitious with time frames or project

  • Remain focused on your vision


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