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Elimination of Hard-Copy Reminder Notices to Past-Due Utility Customers November 22, 2010

Elimination of Hard-Copy Reminder Notices to Past-Due Utility Customers November 22, 2010. Legal Requirements. Legal Review City Attorney indicates the notices are not an absolute requirement. Due Process is Required before Termination of Services

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Elimination of Hard-Copy Reminder Notices to Past-Due Utility Customers November 22, 2010

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  1. Elimination of Hard-Copy Reminder Notices to Past-Due Utility CustomersNovember 22, 2010

  2. Legal Requirements Legal Review City Attorney indicates the notices are not an absolute requirement. Due Process is Required before Termination of Services Notice on bill states due date and time period before cutoff Added to invoice and stub Dispute language has been added to bills City must provide adequate advance notice of this change

  3. Actual Cost to Send Hard-Copy Reminders

  4. REMINDER NOTICES Agencies sending REMINDER NOTICES • City of Leesburg • City of Mount Dora • Progress Energy • SECO • Fort Pierce Authority • JEA • City of Bushnell

  5. Is the process working for others?

  6. Proposed Implementation Plan Notification to Customers 3 months prior to implementation • Post flyers in customer service area • Monthly messages on bills • Inserts in bills and print on backside of envelope flap • Note on current reminder letters sent to customers • Lake Front TV • Post on web page • Campaign to collect phone numbers we do not have in system Ongoing Communication • Give to all new customers upon initiation of services • Include in customer service telephone HOLD message Effective Date: February 1, 2011

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