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I.T. Department Support Options. TMSL Information Technology Department. I.T. Structure. Help Desk Contact – x1120 Rings all technicians [email protected] Tarius Anderson – x1150 Network Administrator Trina Leach – x1017 Computer Systems Assistant Stephen Zapatka – x1166

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I t department support options

I.T. DepartmentSupport Options

TMSL Information Technology Department

I t structure
I.T. Structure

  • Help Desk Contact – x1120

  • Tarius Anderson – x1150

    • Network Administrator

  • Trina Leach – x1017

    • Computer Systems Assistant

  • Stephen Zapatka – x1166

    • Technical Services Specialist/Web Developer

  • Campus Help – 713-313-4357

    • Issues with MyTSU, Blackboard, and non-TMSL issues

Contacting tmsl i t
Contacting TMSL I.T.

  • Ticketing System

    • http://ittigersupport/aexhd/winuser

  • Online Form

    • http://www.tsulaw.edu/technology/forms/equipreqform.html

  • Phone Support

Altiris ticketing system
Altiris Ticketing System

  • http://ittigersupport/aexhd/winuser/

  • Click on “TMSL Service Requests” at the lower left

  • Choose the category appropriate to your issue

    • Account Requests

    • Audio/Video Requests

    • Hardware Requests

    • Software Requests

    • Website Update

  • Use the Category Boxes if necessary for specific items, and fill out the Comment area with your problem description.

Online form
Online Form

  • http://www.tsulaw.edu/technology/forms/equipreqform.html

  • This form allows you to contact I.T. with Service, Event, and Equipment Requests.

    • We will still open a ticket for all Service Related requests

    • We require 72 hours notice for all Events and Equipment requests

      • This timeline increases to 1 business week minimum for after hours requests

    • There is also a “Quality Survey” than can be used to communicate with the I.T. Department at the bottom of the page

Phone and email contact
Phone and Email Contact

  • Help Desk x1120 [email protected]

    • When you call x1120, it rings all available technicians. If you get Voice Mail, please leave a detailed message for your issue. Priority is given to work stoppage issues, and network or equipment failure, impacting more than one customer

    • The EMAIL for the Help Desk also goes to all available technicians

    • For general issue support, you will be contacted within 30mins-1 business hour to schedule a time to resolve your issue

Support contact goals
Support Contact Goals

  • Establish a consistent and efficient method of support

  • You should be able to contact support regardless of your situation

  • Maintain an informative and useful support site

  • Make regular contact with faculty and staff to ensure that I.T. is effectively supporting the educational process