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Getting Through

Getting Through. Clear communications for desired outcomes. Today we will…. l ook at the interferences to clear communication p ractice framing your desired messages explore a f ramework for understanding how people think and work p ractice adapting your communication to "get through"

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Getting Through

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  1. Getting Through Clear communications for desired outcomes

  2. Today we will…. • look at the interferences to clear communication • practice framing your desired messages • explore a framework for understanding how people think and work • practice adapting your communication to "get through" • learn how to confirm that your message was received with the right intentions

  3. the practice field

  4. Things between you and your receiver WORDS

  5. Getting Through: establishing common ground

  6. Propensity to Change 40% With Understanding 20% See it 20% Awareness 10% Quick/Open 10% Never Paul Bradley and Associates

  7. Emotional Intelligence ability, capacity, or skill to identify, assess, and manage the emotions of one's self, of others, and of groups ... SELF-AWARENESS SELF-MANAGEMENT SOCIAL AWARENESS RELATIONSHIP MANAGEMENT

  8. Emotional Intelligence ability, capacity, or skill to identify, assess, and manage the emotions of one's self, of others, and of groups ... SELF-AWARENESS SELF-MANAGEMENT SOCIAL AWARENESS RELATIONSHIP MANAGEMENT

  9. Self-Awareness the ability to honestly read one's emotions and capabilities and then recognize the impact while using these gut feelings to guide decisions.

  10. Social Awareness the ability to sense, understand, and react to others' emotions and capabilities

  11. Assessment Models • DISC • Myers Briggs • Caliper • Emotional Quotient

  12. Self-Awareness Behavioral Work Traits Worksheets Take 5 minutes to fill this out for yourself.

  13. practice • Think of a crucial interaction that you’ve had or about to have with another person

  14. Social-Awareness Behavioral Work Traits Worksheets Take 5 minutes to fill this out for the person with you intend to communicate.

  15. Communication Action Plan • Plan for success • Respect for the receiver • Using the Behavioral Work Traits sheet, lets practice.

  16. Staying on Track • Seek to Understand • Open Ended questions • Active Listening

  17. Resource list • Leadership and Self-Deception from The Arbinger Institute • Crucial Conversations by Patterson, Grenny, McMillan, Switzler • Emotional Intelligence by Daniel Goleman • 7 Habits of Highly Effective People by Stephen Covey • How to Win Friends and Influence People by Dale Carnegie • Caliper Behavioral Assessment www.Caliper.com • Internet Career Connection www.iccweb.com • Online Myers Briggs test: http://www.personalitydesk.com

  18. Closing • Thoughts become beliefs. • Words become commitments. • Actions become results.

  19. Q & A

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