“How May I Help You?”. A Guide for Front-line Staff for Informed Referrals to Better Serve the Public. SRL Training Trial Court Employee Conference July 17, 2012. “What’s Your Problem?!”. “ We are too busy mopping the floor to turn off the faucet. ” Author Unknown
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“How May I Help You?”
A Guide for Front-line Staff for
Informed Referrals to Better
Serve the Public
Trial Court Employee Conference
July 17, 2012
“We are too busy mopping the floor to turn off the faucet.” Author Unknown
“When the only tool you have is a hammer, every problem begins to resemble a nail.”Abraham Maslow
What are you working with?
All courts shall be
person shall have remedy
Justice shall be administered
It is not a violation for a judge to make reasonable accommodations
Judicial Canon 2.2
… through the Division of State Court Administration:► Pro Bono Commission;► Certified Court Interpreters;► Guardian Ad Litem/CASA;► Public Defender Commission;► Self Service Legal Center
…and through the Indiana Judicial Center:► Child Support Guidelines;► Parenting Time Guidelines;► Special Courts;► Judicial Education;► Workplace Spanish
(about 1 out of 3)
Why Is Self-Representation Rising?The increasing number of self-represented litigants is due to a number of factors: (Using the fill-in-the-blank answers below, complete the sentences on the right.)
Self-service legal center
Family law FAQs
Family Matters DVD
Child support hotline
Indiana Legal Services website
The caller needs legal information and is proceeding pro se.
Pro Se Directory
IBA legal line and Talk To A Lawyer in other counties
Indiana Pro Bono Commission
Does the caller need legal information to proceed pro se?
Indiana Legal Services
The caller needs legal advice.
Does the caller need brief advice or ongoing representation?
Indiana Legal Services and county legal aid programs
YES, the caller is requesting free legal assistance.
Is the caller asking for free legal representation?
Indiana State Bar Association
NO. The caller needs help finding an attorney to hire.
Created by Monica Fennell, Executive Director, Indiana Pro Bono Commission
County bar association lawyer refferal service or county bar
Ex Parte Communications
Start by reducing the complexity
and use a little HEAT
Indiana Foreclosure Prevention Network