Kano Model. Erica Lynn Farmer CMQ/OE, CSSBB, MBB. Objectives. Origins Purpose Process Model Key Elements Methodology Application Examples. Origins of the Kano Model. Noriaki Kano Professor at Tokyo Rika University International Consultant Received individual Demming Prize in 1997.
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Erica Lynn Farmer
CMQ/OE, CSSBB, MBB
Customer Requirement is:
A: Attractive R: Reverse Q: Questionable Result
E: Expected O: One Dimensional I: Indifferent