Pyramid | An Overview
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Pyramid | An Overview. | Pyramid | Introduction. Pyramid is the globally available Belkin Support Tool that offers detailed Product Information at all levels, with the primary focus on Support related items.

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Presentation Transcript

| Pyramid | Introduction

Pyramid is the globally available Belkin Support Tool that offers detailed ProductInformation at all levels, with the primary focus on Support related items.

As the program is web-based it can be accessed from virtually anywhere via any Internet capable location and is not dependent on access to any Internal Network.

Access is controlled via a Username and Password based login which gives access to a User-Friendly and intuitive Information Tool.


| Pyramid | Homepage Explained

Search Engine

Top Menu Bar

Category Browser

Recent Issues


| Pyramid | Homepage Explained

First off let’s look at theMenu Bar . . .

Clicking on this link from any page will return you to the Home Page and Category Browser


* * * * * * * *

| Pyramid | Homepage Explained

First off let’s look at theMenu Bar . . .

This Page is essentially used to view and change your Pyramid Password Only


* * * * * * * *

| Pyramid | Homepage Explained

First off let’s look at theMenu Bar . . .

This Page is used to contact Pyramid with any suggestions or feedback.


* * * * * * * *

| Pyramid | Homepage Explained

First off let’s look at theMenu Bar . . .

Clicking Logout ends your Pyramid Session.

This is a useful feature if your are using Pyramid At a store or public location. If you stay logged in your Session will expire after 8 hours.


* * * * * * * *

| Pyramid | Homepage Explained

If we return to the Homepage and look this time at the Search Engine . . .


| Pyramid | Homepage Explained

By default Products are searched either by Part Number, Description or other text . . ..

F5D7230

D7230

7230

Wireless G Router

The SKU can be entered in any logical combination and shortened to make life quicker

Or a text string could be entered instead . . .


| Pyramid | Homepage Explained

The Search Engine will show all relevant results and will display them alphabetically . . .

Wireless G Router

The SKU can be entered in any logical combination and shortened to make life quicker

Or a text string could be entered instead . . .


| Pyramid | Homepage Explained

In Pyramid different Versions are classed as different Products and labels show Status . . .

Wireless G Router

Obsolete Versions or Products

Future Products


| Pyramid | Homepage Explained

In Pyramid different Versions are classed as different Products and labels show Status . . .

Wireless G Router

Obsolete Versions or Products

Future Products


| Pyramid | Homepage Explained

There is also an Advanced Search Option for searching Knowledge Base and Documents . . .

Wireless G Router


| Pyramid | Homepage Explained

There is also an Advanced Search Option for searching Knowledge Base and Documents . . .

Wireless G Router

By selecting ‘Knowledge Base Articles’ and typing free text you can search for

possible Known Issues with Products.

In the same way ‘Documents’ could also be selected to find particular Files.


| Pyramid | Homepage Explained

There is also an Advanced Search Option for searching Knowledge Base and Documents . . .

Wireless G Router

By selecting ‘Knowledge Base Articles’ and typing free text you can search for

possible Known Issues with Products.

In the same way ‘Documents’ could also be selected to find particular Files.


| Pyramid | Product Page Explained

Top Menu Bar

Search Engine

Information Area

Side Menu Bar


| Pyramid | Product Page Explained

The General Section essentially contains the same type of content as can be found on the Belkin Website with possible improvements to accuracy and relevance. It is designed to give a Superficial Overview of the Product in question.


| Pyramid | Product Page Explained

The Documents Section contains as many Documents as we are aware of and in as many languages as we cover. These Documents are generally in PDF format so can be zoomed and even sent on to people via the E-Mail link.


| Pyramid | Product Page Explained

The Images Section is where we have various views of the Product covering every angle relevant to the support and understanding of that Product. All of the images are Hi-Resolution and zoomable so real detail can be seen regarding Ports and Connectors for example.


| Pyramid | Product Page Explained

The Related Products Section is where we list all Products that have a relationship in some way, shape or form with the one being currently viewed. The Relationship is normally determined by Product Type or Product Family. Useful when link-selling, recommending or replacing.


| Pyramid | Product Page Explained

The Technical Data Section lists all known Technical Details regarding the Product in question. These are details found on Packaging and in Manuals, as well as snippets of Information that we have gleaned through feedback and in-house testing.


| Pyramid | Product Page Explained

The Knowledge Base Section has Articles detailing any known issues and how to resolve them where applicable. This Page is also used to clarify certain aspects of the Technology and what it is designed to do. Some Knowledge Base Articles contain links to other information or Images.


| Pyramid | Product Page Explained

The Interfaces Section contains any available fully-functional Virtual recreations of Software, Firmware and Web-Based User Interfaces. These allow you to put yourself in the same position as the End-User for simulating scenarios or demonstrating features and benefits.


| Pyramid | Product Page Explained

The Extra Info Section allows us to convey any further Information regarding either the Product, its usage or the background Technology. We have found that this can help build a better picture of the Product and how it works in the absence of formal training.


| Pyramid | Benefits

  • Easy to Navigate

  • Past, Present and Future Products covered

  • Quick Search tool that copes with all search variants

  • Products listed by SKU/Version so multiple entries appear for one Part Number

  • 99.99 % Accuracy on all Product related Information

  • Image Gallery covers multiple views of Products not just the ‘Marketing View’

  • Infinitely scalable – both in terms of Products and additional resources

  • Web-based for Global accessibility

  • Password protected for secure login

  • Accessibility levels for Internal only and generic information (Documentation and KB)

  • The only source for Virtual Interfaces to recreate environments and assist Customers

  • Provision for generic, non-SKU specific Information

  • Designed specifically with Customer Support in mind

  • Great aid to Training (esp. New Hire) as Agents up to speed with products quicker

  • Multi-Regional and Multi-Departmental application


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